GAK Music Emporium Reviews 

66,856
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Attention to detail and good service combined with reasonable prices.All in all a good experience. Just to add this on - I bought a guitar tge week BEFORE they went under.Sam, tge guitar guy did a... See more

Rated 5 out of 5 stars

Fanastic quick reliable service. I order a few things (pedalboard, strymon deco, strymon Ojai, in the last week or so. The Deco had a faulty power supply, the staff remedied immediately and sent out a... See more

Rated 4 out of 5 stars

GAK Brighton, website very good, great selection of musical gear, order process was easy, delivery was on time. I have visited GAK Brighton it is amazing , staff are helpful Marshall FX amp is nic... See more

Rated 5 out of 5 stars

It was easy to place an order online. I called the staff to query something before i placed the order and the guy who answered the phone was really helpful and patient. The piano arrived ontime and in... See more

Company details

  1. Music Store
  2. Hi-fi shop
  3. Hobby Store
  4. Musical Instrument Store

Written by the company

Welcoming and unpretentious, GAK exists to support and partner with the music lovers and learners community, bringing Brighton music culture to its customers and providing competitively priced, high quality instruments to beginners, seasoned players and professional musicians, in-store and online.


Contact info

4.8

Excellent

TrustScore 5 out of 5

67K reviews

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4.8

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Rated 1 out of 5 stars

Is GAK closing down for business?!

I bought a microphone from the web. It has been one week after they said they dispatched, Nothing arrived to my house. Website is down! No one answers phone call, I have been calling for five times, each time waited 30 mins and longer! Emailed but NO reply since one week ago!

2 April 2025
Unprompted review
Rated 1 out of 5 stars

GAK took my money and ran...

GAK literally took my money and ran.....
their website has disappeared, they aren't replying to emails, phone calls.
They charged me for drums that I never purchased.
They even asked if I wanted to replace the stuff that was out of stock with other drums and I said no - I wanted the difference refunded.

Within a couple of days, GAK had gone. I'm assuming into administration, but who knows.

Anyway, they were extremely quick to charge me for stuff they clearly didn't have.
thanks for nothing, GAK.
£200 hole in my bank account now.

20 March 2025
Rated 5 out of 5 stars

Good stock, good price, easy online service

It was easy to place an order online. I called the staff to query something before i placed the order and the guy who answered the phone was really helpful and patient. The piano arrived ontime and in good condition. The price was very competitive as compared to other retailers. Thank you !

24 March 2025

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