FYL Direct Refurbished Dell Laptops & Desktop PCs Reviews 135

These guys are very knowledgeable and helped us out with repairing our laptop and recovering files. Very helpful and responsive and took the time to explain what they had done and gave us a quick demo in the store. Always happy to help if you speak "geek" or not

I purchased this item, and it turned out to be faulty right away. I contacted the seller on the same day, expecting a resolution. However, despite multiple emails, voice messages, and even recorded proof, I have received no response for over a week.

This company is completely untrustworthy and unprofessional. They ignore customers once they have taken the money. I would strongly advise against buying from them—there is no after-sales support, and they do not stand by their products.

Avoid this seller at all costs!

These guys are absolutely fantastic, I can’t praise or recommend them enough. Not only are they professional & extremely knowledgeable, they are so helpful & don’t make techno phobes like me feel stupid.
Recent problem with my printer no longer talking to my laptop was resolved so swiftly after me tearing my hair out for 4 hrs trying to do the same!!!
Just brilliant!!

Absolutely poor quality service. No people skills what do ever I wouldn’t trust them with anything. I order a laptop i7 Mac book pro and from when I got it there was problems.
I sent it back, and they returned it to my allegedly fixed. The laptop turned off by its self.
It’s wouldn’t stay on with out the charger in it. This was not happening when I got it the 1st time. My experience was so terrible and the way they spoke to me like I a bad person for asking for compensation. I’ve never don’t business with a company that’s speaks to me like this and don’t take responsibility. And im telling him the facts and they gentlemen is arguing with me saying im what’s wrong with the world …. Absolutely shocking. I write this review with one purpose, and that’s to make sure they can’t treat any one like this again. Apparently they’ve been running for 30 years. It’s 2024 maybe they methodology is a bit out of date. No consideration for there customers at all will never shop with them again

As you can see by this reply they don’t take nothing seriously and I wouldn’t wish this on my enemies. This has got to be the worst experience ever

I got an exceptional price for what I thought was a crappy old laptop! My only complaint is that it took a little longer than expected.

Can't fault them. Quick turnaround and good communication for selling my laptop and receiving a good price.

Fantastic team at FYL, i purchased a gaming computer recently and it’s beyond great, fast service with a smile too, definitely head down for any computer needs!
I will absolutely be back, the team were welcoming and very fast to deal with and get my order together for a certain day for me.

I wish I could recommend these guys as they were faultlessly polite. However, as I have been waiting 11 months (yes, 11 MONTHS) for a replacement CPU fan to be fitted, I think it's fair to say it's not going to happen. FYL initially said they had a new fan in stock and fitted it my MSI gaming laptop. This fan pretty much failed from the off. I got back in touch and was told a replacement would have to be ordered from China (I was also apologised to for the delay in answering the phone. They were very busy as apparently a now ex-employee had messed up quite a few repairs that they were having to sort out. I wonder if my laptop was one of these?). I requested they order the fan and was told they would be in touch once the fan was in stock. I'm still waiting for that call or email. It would have been quicker for me to walk to China to get the fan. Usually I chalk these things up to a "lesson learned" and walk away. However, whilst the cost of the repair was not much, it is if the "new" fan fitted doesn't work. I welcome your comments FYL. BUT I DO NOT APPECIATE YOU CALLING AND LEAVING A NASTY VOICEMAIL ON MY FRIEND'S PHONE. I then called you regarding this and asked you why no contact for 11 months - You said the fan HAD arrived. and told me to ask my friend??? Funny thing is, she never got a call from you anytime in the last 11 months. Apart from the nasty one from today. I asked if you would like me to come into the store and you could tell ME to my face what you said to her. You told me I could and I WOULD BE IN HANDCUFFS . Sorry to disappoint you but I'm not into kinky stuff.

Great company to deal with, they gave me £75 for my laptop which was extremely generous, fast payout, highly recommended.

FYL Direct was a really easy and fast way of selling my Laptop, Matthew was great throughout the whole process and fast to respond.
I will definitely use FYL Direct again and would recommend to anyone.

Been dealing with FylDirect for the past four years. Their service has been excellent and the products purchased were usually brand new or dell outlet stocks.
If ever there was an issue, matters were always sorted out without any issues.

Matthew especially, our contact has been absolutely brilliant.
Our purchases have been for business in most cases.

Purchased Dell G15 laptop a couple of years ago.
Ran warm and noisy from the start but didn't think it was a problem, just running hot as a gaming laptop.

As it seemed to be getting hotter (in fact power button was too hot to touch), took to local company to check fans and they found it in a dire state inside. Screws missing, scorch marks!!!, screws loose, plastic film not removed from thermal pad.

Raised with FYL Direct and sent Engineers report.

Phoned up approximately 8 times. Nobody every rang me back.

One person suggested I might have 'done it'.

Eventually rang and got a message that the owner was not interested in doing anything.

Apparently Dell sometimes send them things in this state and they (FYL Direct) don't routinely open them up to make sure they are in a sound condition.

Dell were no help either, they just referred me to FYL Direct.

£700 down the drain. Oh well, never mind....

UPDATE

“As a company we do our best to help” - if no callback after 8 calls is your best then your best ain’t worth much.

“After phone call review come in…” - you wouldn’t even take my call so what do you expect. At least hear the customer out.

There are other reviews similar to mine if you look.

Brilliant service, came across FYL Direct after having my own build issues and was dealt with by Steve. Responsive, personable and did above and beyond, knowledgeable and value for money for what they did!

Would recommend to anyone. Cheers

Sold my old laptop to FYLDirect. Process cou!d not have been easier. Good price paid and fast payment.

Yes good advice and helpful service. Laptop turned up quickly but without mains lead and it took several days for it to be sent and had to buy one off Amazon at extra cost .

Fantastic customer service. Great price paid for my laptop!

Great team, great prices and excellent service.

Straight forward service with no problems - the laptop I wanted was in stock for collection on the day and has lived up to expectations so far. Very helpful to have such a resource on the main street of my local town.

Friendly professional great price fast replying to messages great shop all round