Fushi Wellbeing Reviews 

361
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, noting how they deliver excellent results for skin and hair. Many appreciate the pure, natural ingredients and the luxurious feel of the items. Reviewers frequently highlight the exceptional customer service, describing staff as helpful, knowledgeable, and friendly, often going the extra mile. Communication is noted for being prompt, courteous, and efficient, with issues resolved quickly, and packaging is frequently mentioned as beautiful and secure. However, some customers experienced issues with delivery, reporting longer than expected shipping times or lost parcels, and occasionally received items that were broken or had compromised seals upon arrival. A few other people also felt that customer service was occasionally unhelpful, citing instances of unanswered emails or a lack of transparency regarding product information.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the pure, organic... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are polite,... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard of products, with... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting prompt and helpful replies to... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fushi olis are amazing! I received 3 bottles, jojoba, rosehip and castor oil. I've used them all on my face and they've helped the dryness of post menopausal dry skin. They hydrate without causing too... See more

Rated 5 out of 5 stars

Fushi products are elite. The packaging is beautiful, the service is warm and personal. I use the eye cream, face wash, face cream and the herb shampoo and conditioner. Having tried endless alternativ... See more

Rated 5 out of 5 stars

Although the initial order, a glass bottle of aloe vera juice, arrived broken due to poor packaging by Amazon, the experience with Fushi's customer service was amazing. I contacted them and spoke with... See more

Rated 5 out of 5 stars

Fabulous products and good quality ingredient's. I have ordered several times from there range and particularly like the oils and cherry lip oil is my latest purchase. I have recently brought the skin... See more


Company details

  1. Health and Beauty Shop
  2. Health Food Store

Written by the company

We create award-winning Ayurveda inspired health and beauty products in our London workshop, combining hand-blended, fresh & cold-pressed organic oils and herbs, ethically sourced from this season’s harvest to optimise your wellbeing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

361 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(361)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Customer Service After Shipping Mishap

Although the initial order, a glass bottle of aloe vera juice, arrived broken due to poor packaging by Amazon, the experience with Fushi's customer service was amazing. I contacted them and spoke with Greeshma, who resolved everything very quickly. She not only sent a replacement immediately but also went the extra mile by including a gift. I am very happy and impressed with this level of customer care. Thank you for your hard work and help!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous products and good quality…

Fabulous products and good quality ingredient's. I have ordered several times from there range and particularly like the oils and cherry lip oil is my latest purchase. I have recently brought the skincare set so will see how that goes. Dealings with customer services has been easy and helpful. Would highly recommend

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Excellent quality and exactly as described. It arrived in a well packed box. Very happy with my purchase!
Excellent quality oils, used their castor and jojoba oils which are great.
Great customer service, delivery was longer than expected but it had been Black Friday! Replied promptly to my email query.
Highly recommend *****

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Great company

This is a genuine small team of dedicated staff who believe in their products and work hard to do a good job. I have always had good service and received high quality products. I happily recommend them to everyone.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Such a wonderful family run business

Such a wonderful family run business. Quick to respond and great communication. The products are amazing. Clear production dates means the products are fresh and potent. Will definitely repurchase. Thank you for a brilliant experience.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

They have pretty terrible customer…

They have pretty terrible customer service tbh. My product (aloe Vera juice) turned up with a hole in the lid, they sent a replacement to the wrong address which never arrived and then didn’t bother replying to my emails. 5 weeks later and I’m still out of pocket!

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, i emailed on a Sunday, I thought I’d added wrong address. I didn’t expect to hear straight back on a Sunday. Items very well packaged. Can’t wait to try them and the free samples

4 December 2025
Unprompted review
Rated 5 out of 5 stars

I can not praise the customer services…

I can not praise the customer services team enough for their help today! I accidentally put an incorrect email address and was concerned that I had no correspondence regarding my order! They updated everything and got my package sent out! Absolutely amazing customer service! Thank you so much

3 December 2025
Unprompted review
Rated 5 out of 5 stars

The muscle and joint oil changed my life🩷

The muscle and joint oil has changed my life!
Using it after a bath before bed, ensures I don’t have to take pain killers (which is groundbreaking as I have a EDsyndrome that makes my joints very uncomfortable) It Works out knots and trauma like nothing I’ve ever experienced - this family run business knows what their doing!!! I recommend anyone new to Ayurvedic and alternative routes of healing our bodies to always come to Fushi.
I had an experience recently where the delivery got lost and the customer service and help provided by Greeshma not only brightened my day - it truly was 10/10 service. Thank you Fushi and all the family & staff for helping change my life for the better!! xxx

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous products

I had a free sample of the Really Good Hair Oil with my first order. This stuff is amazing! I have brittle, frizzy hair but after putting this oil on my hair overnight it has transformed it, I can’t quite believe how wonderful it is! My hair is now shiny and smooth and easy to manage. Needless to say, I’ve ordered a full size bottle!
I also dealt with Greeshma regarding my order and have to say her customer service is excellent. Great company and great products. If I could give more stars, I would!

21 November 2025
Unprompted review
Rated 5 out of 5 stars

I’d heard such good reviews about the…

I’d heard such good reviews about the oils that I thought I’d try them myself so ordered the castor and frankincense facial oil. Unfortunately due to Royal Mail leaving my parcel in a bin and not letting me know, I never received it but the bin man did. Fushi asked me what I thought of their product and I told them what happened. They went above and beyond to help, even sending me another oil out so I wouldn’t miss out even tho it wasn’t their fault I didn’t receive my parcel. I now have my oil and I love it, it’s top quality. Just like Fushi’s customer service. So thank you. You’ve gained a regular customer.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

I love Fushi products

I love Fushi products, specially Aloe Vera and Turmeric juices. I don’t know any other company so genuinely committed to making natural products with high-quality, farm-sourced ingredients and no unnecessary additives, all at a fair price. They also helped me quickly and kindly when I had an issue with my subscription.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company that offer a…

Fantastic company that offer a wonderful range of natural products. I am always so impressed with the quality of everything I order. They are very helpful too whenever I had any questions. I highly recommend Fushi to all my friends and family. Their oils have worked wonders for my skin.

13 November 2025
Unprompted review

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