Furniture Village - Straiton Reviews 

Recently purchased a corner sofa from furniture village. Having first visited here and seeing a great deal we then visited 4 other shops near by to compare. Turns out there was no comparison in both style, quality and especially the level of customer service. Hayleigh was fantastic to deal with. Gave us all the info without any of the usual sales pitch. Really helped us make the right choice. Fantastic company with even better staff.

We were made welcome no pressure. We were told all about the suite we picked the man who seen to us couldnt have been anymore nicer I would recommend your store to everyone.
Thank youxx

I have to be honest and review Furniture Village from the experience we had

We ordered 6 items from the Edinburgh showroom and left happy at the time with the quality of the items we had ordered, although these items were not cheap, we were willing to pay for the quality, when we left shop then it went downhill. After being promised a 3-week delivery timeframe, which was hand written on our invoice, our expected delivery time for all items is an amazing five months later, the entire experience has been a complete nightmare of broken promises and total incompetence.

Showroom Misleading Signage: One of our items was originally ordered incorrectly due to wrong display signs in the Edinburgh showroom. No apology was offered, though it was eventually corrected.

No-Show Deliveries & Disruption: Two months in, we were scheduled a delivery slot for our chest of drawers. We sold our old chest of drawers and bedside cabinets to prepare, only for no one to show up. When we chased them down, we were given no explanation—just told another chest of drawers had to be re-ordered. Our clothes have been living in suitcases and plastic bags on the floor for weeks, with over a month left to wait. A separate delivery scheduled for our bed was also missed without warning but did eventually arrive along with other items. But we are still missing 2 items after all this time.

Missing Items & False System Records: When a delivery finally arrived, we received the bed but only one bedside table instead of two. Shockingly, their system still shows both tables as delivered, even after we told them numerous times. Our we getting our bedside cabinet, i really don't know now.

Bad Comms: Glasgow warehouse promised a callback—never happened. Edinburgh showroom said the order was "on its way"—it wasn't. Customer Services promised an urgent delivery of the missing cabinet and a call from the regional manager—neither happened.

Paying for a service and being dragged along for five months with phantom delivery dates, missing stock, wrong orders, and non-existent management follow-ups is utterly unacceptable in my opinion.

Can I send this all back now?

Good service when answered but had a long wait before answered

What made our visit to your store so good was the sales man Brian. He was so helpful telling us all we needed to know about the furniture we were buying. There was no hard sale which was great as this can be very off putting when you feel you are getting pushed into buying something that you are not really wanting. This was our first visit to Furniture Village but I would recommend your shop to friends and family and we would definitely use your shop again and all thanks to Brian.

The sales person was very helpful in explaining every including cover

Excellent service. No ‘pushy’ salesman. Knowledgeable about products, gave advice and help when requested

We have just purchased a new sofa from Furniture Village at Straiton we found the selection and service very good ,Robert was very helpful when we made our final selection .

Excelent service to find just what we wanted in sofas for our new house.
I would recommend Brian Marshall to all my friends and family as his service and manner was so profesional.

Welcoming, friendly (not pushy) service. Knowlegable and helpful staff.
Thank you Brian!

The help and assistance was great.

I thought from the minute I walked into the shop to the sofa arriving and put together I honestly could not fault the service from Furniture Village ,I was worried the sofa was going to be to big ,but it is absolutely perfect ,we are delighted with it .Thank you Happy customer here 😊

Very pleasant articulate product specialist Andrew Rae helped us a great deal with our purchase. Very happy with our selection.

Tom Lawson was really friendly and knowledgeable and helped us get exactly what we wanted.

Thanks for a very informative service. Tom you explained everything and went out your way to help and make sure we had a good experience. No sales pressure, and staff were very helpful and friendly. Thanks

Good service good stuff

Very friendly staff. Helpful and knowledgable

Brian was super helpful, he showed me all my fabric and explained the sofa filler options. A polite, knowledgeable sales consultant.

Quality products at reasonable prices, sold by friendly & knowledgeable staff.

We recently bought a corner sofa from you guys & were treated very well throughout by Brian Marshall.

We attended today again & Brian recognised us straight away. He came over & made us feel welcome, asking how he could help.

He definitely enhanced our customer experience, consolidating our confidence in Furniture Village.

We are still looking for more furniture for our new home, so will be back & we will seek out Brian for help - 100%