We had a fantastic experience at Furniture Village. A huge part of this was due to Shak, who was extremely attentive and knowledgeable. Shak gave us excellent, useful advice and never rushed us into m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thanks to Shak for his exceptional customer service service! Because of how well he treated us and was patient with us when we purchased our mattress, we returned to buy our dining table with him too.... See more
Manish was friendly, knowledgable, with no pressure sales. Explained the sales process simply and did his best to ensure I left the showroom a fully satisfied customer. Will definitely return for my... See more
We had a very good experience purchasing a sofa and other furniture from the Leicester branch. We have been looking to replace our sofa for quite a while and have visited quite a few stores. We were... See more
Company details
Contact info
Fosse Park South, LE19 1UT, Leicester, England, United Kingdom
- 0116 497 2120
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ash helped me out looking around a few…
Ash helped me out looking around a few mattress's, allowed me to take my time on each so that I could come to the right decision. Would recommend!
I have recently bought a very expensive…
I have recently bought a very expensive sofa and new wardrobes around the £6000 mark and found the service second to none and recently bought a new rug to go with our sofa when it arrives
Served by Ash @ FV excellent service
Served by Ash @ FV excellent service, helpful and informative.
Staff were very pleasant and helpful.
Easy and Clear
Easy, clear and thorough explanation of the process. Was served by Sales Consultant Manish. Would recommend 👍
Great customer experience
Manish was friendly, knowledgable, with no pressure sales. Explained the sales process simply and did his best to ensure I left the showroom a fully satisfied customer. Will definitely return for my next furniture purchase. Thank you and well done, 5 stars easily awarded.
We have just bought an absolutely…
We have just bought an absolutely beautiful dining table from Furniture Village, and we couldn’t be happier with both the table and the experience we had in store.
A special thank you to Shak, who was fantastic from start to finish. He took the time to really listen to what we were looking for, talked us through the different options without ever making us feel pressured, and helped us think about all the important details that you don’t necessarily consider when you first fall in love with a piece of furniture.
What could have simply been a shopping trip became a genuinely enjoyable and memorable experience. Shak was knowledgeable, patient, approachable and clearly cared about helping us make the right choice rather than simply making a sale.
The table is going to be such an incredible addition to our new home, and we are already imagining it filled with family and friends when we host Christmas this year. It feels like so much more than just a piece of furniture. It’s going to be at the heart of our home and part of many memories to come.
Thank you, Shak, for making the whole experience so special. Furniture Village should be very proud to have someone like you representing them.
Great customer service from Ash
Great customer service from Ash, in no way pushy, extremely helpful, gave some good advice and tips. Would definitely visit again for any future furniture needs.
We had a fantastic experience at Furniture Village
We had a fantastic experience at Furniture Village. A huge part of this was due to Shak, who was extremely attentive and knowledgeable. Shak gave us excellent, useful advice and never rushed us into making any decisions. Shak helped us to choose suitable sofas that suited our budget and gave us lots of options on features - we also choose beds, which again Shak took time to explain our options with bed frames, mattresses and headboards. Overall, it was a really pleasant experience and we look forward to having the furniture delivered!
Great sales person Manish
Great sales person Manish. Very informative and welcoming. Would come back here to buy from Manish
Served by Ash
Sofa shopping
Mo was advising us and was very knowledgeable and friendly. He listened to what we were looking after and was very helpful .
Great customer service from Shak at the…
Great customer service from Shak at the furniture village in Leicester. He was very friendly and helpful without being pushy so we completed our order with him and will be returning for any future purchases with him. Thank you Shak!
A good experience
We found that there was a wide variety of sofas and chairs to select from at competitive prices.
We were also grateful for Mo’s help in answering our various questions before making a final decision for what was a significant financial and medium to long commitment.
We found the salesman very helpful and…
We found the salesman very helpful and friendly
Thanks to Shak for his exceptional…
Thanks to Shak for his exceptional customer service service! Because of how well he treated us and was patient with us when we purchased our mattress, we returned to buy our dining table with him too. Once again, he went above and beyond and provided excellent customer service. We still have a whole new home to refurbish so will definitely be back to visit Shak as we make progress on the big purchases for our home. Thank you!
A great shopping experience
We had a very good experience purchasing a sofa and other furniture from the Leicester branch. We have been looking to replace our sofa for quite a while and have visited quite a few stores. We were impressed that we were left to browse, but there was someone around once we needed help. Mo was very approachable, knowledgable and friendly, offering us a drink on both of our visits. He processed our order efficiently once we had decided on all the options available.
We look forward to receiving our new furniture in due course.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







