Furniture Village - Leeds Reviews 

2,248
TrustScore 4.5 out of 5

4.6

West Yorkshire Retail Park, Birstall, WF17 9AD Leeds, GB


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Rated 5 out of 5 stars

Zak was wonderfully friendly and helpful, not at all ‘pushy’ (which we cannot abide) just made himself available and let us do our own thing checking out furniture, and checking in periodically to see... See more

Rated 5 out of 5 stars

Cannot believe how helpful Waseem @ the Leeds branch was. Super friendly and informative of the sofa we liked, helped us with all questions and even gave us a very attractive price! Really felt looked... See more

Rated 5 out of 5 stars

We shop at FV whenever we need anything for the house, always we'll made great quality and value for money, we wanted a new kitchen table, and got 30% discount 😀.

Rated 5 out of 5 stars

Excellent - customer service was excellent from Amir, I arrived at the shop in my dog walking attire, Amir was the only person who approached and helped me find the perfect new mattress and a beautifu... See more


Company details


Contact info

  • West Yorkshire Retail Park, Birstall, WF17 9AD, Leeds, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,248)

63,678 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Zak was a pleasure to deal with

Zak was wonderfully friendly and helpful, not at all ‘pushy’ (which we cannot abide) just made himself available and let us do our own thing checking out furniture, and checking in periodically to see that we were ok. Fabulous sales professional with a natural, easy going nature. A very pleasant, painless, hassle free experience. Perfect.

5 September 2026
Rated 5 out of 5 stars

Richard was great in assisting our…

Richard was great in assisting our decision to buy a sofa with him. We explained what we needed for the space & family needs.
We bought the Mariah Sofa - by far the nicest sofa we’d seen after looking around every sofa shop going.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

We got what we wanted!

Richard was helpful without being fussy, he asked us what we were looking for and showed us a range of items that met the brief.
He gave us space to decided what we wanted, then efficiently helped us place our order.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Showroom was bright and welcoming,staff…

Showroom was bright and welcoming,staff greeted us as we walked in but were never overpoweringly present ,I like to be able to browse and try sofas and chairs without someone hovering and this store fitted that to a tee for me ,I knew they were happy to help and on hand for any information I needed but gave us space to look. Mike served us and he was so lovely really made the experience perfect

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Every step was excellent

Every step was excellent - from the service in the show room to arranging and receiving the delivery. The quality of the products is very good. All went without a glitch and we would highly recommend to friends and family.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Cannot believe how helpful Waseem @ the…

Cannot believe how helpful Waseem @ the Leeds branch was. Super friendly and informative of the sofa we liked, helped us with all questions and even gave us a very attractive price! Really felt looked after here, would highly recommend ❤️

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent - customer service was excellent from Amir, I arrived at the shop in my dog walking attire, Amir was the only person who approached and helped me find the perfect new mattress and a beautiful dinning table and chairs. So kind friendly and helpful he was. Great experience will definitely coming back when I need some furniture.

31 August 2026
Unprompted review
Rated 1 out of 5 stars

Told wrong information

Overpriced but service was wonderful on time of shop. Communication differs because we were told different things regarding the recycling/disposal of old beds, which meant the smooth process was interrupted. Now need to find a way to get rid of beds without paying ridiculous fees of £100+. Not happy with being told different at time of shop that it was included to on delivery day this being denied and not being a thing.

16 August 2026
Unprompted review
Furniture Village - Leeds logo

Reply from Furniture Village - Leeds

Good afternoon, I’m very sorry for the confusion caused by the conflicting information regarding the disposal of your old beds. I understand how frustrating this must have been, particularly when you were expecting this to be included. To enable me to investigate this for you, please email a copy of your review, along with your full name, address, and order number, to myexperience@furniturevillage.co.uk. Kind regards, Gabriel

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