Furniture Village - Gateshead Reviews 

Very good service in the shop. Delivery was not quite as efficient as we expected but they went the extra mike to get it back on track,

The staff were very helpful and friendly

Excellent customer service from Craig who was very helpful but gave us the time and space to make our decision.

The service in store was exceptional from help with choosing the sofa, choice of material and going through the sale. Everything was easy and Neil Armstrong was friendly and what I liked was there was no pressure at all, he let us make our own decisions but gave the best advice. I left the store very happy as did my mum as we both purchased on the day

I found furniture village a pleasure to browse without being hounded, I always leave a store as soon as that happens, but I asked a lovely gentleman called Richard for advice and he was very helpful, I found exactly what I was looking for and left the shop feeling pleased with the service provided

Staff were very knowledgeable, took us through all our options and nothing was too much trouble. Tim that we dealt with was extremely professional and there were nom pushy sales tactics (thank God!). Would 100% recommend the Gateshead store.

The prices were great and the staff were lovely , very helpful .

No hassle just ordered what I came for and out

We went to Furniture Village after reading excellent reviews, to look for a small
L shaped sofa for a restricted space.

Our experience over 2 days totally justifies the reviews we read and we add our own now.

The light touch, non pressured, warm and helpful customer service in this well
staffed shop, was excellent.
Joanne ( who helped us) listened to our description of what we needed to fit into a small space, took us to appropriate stock, offered us coffee and then left us in peace.

Borrowing fabric examples to look at at home, in our own lighting, was not a problem.

When we decided to go ahead with an order, the process to delivery was explained clearly and the whole thing organised in a relaxed and very efficient manner.
Joanne made the whole experience a pleasure.

She is clearly proud too that the company is family owned and many staff have worked there for years.

We have had our furniture for a year & we love it! We noticed a flaw on the top of bedside cabinet , we rang & Natalie couldnt be more efficient. I sent photos by email as we were on the phone. The problem was dealt with immediately in a friendly helpful manner. An email was received to say new part has been ordered & date given for replacement to be here. Well done great service!!

I was impressed by the help given by the salespersons and could not ask more of them. They went out of their way to answer my questions.

We have been looking for a sofa for over a year now. We looked at others to compare but never found one we liked as much as the Moet. Neil was excellent as all the way through the experience he's never been pushy. Then after 3 visits to the store in the last 2 weeks and some sound advice from Neil we've decided to go for leather again instead of fabric. Plus advice re the colours to match the Palazo TV unit to satisfy my wife's tastes. So for the price of a small car we have finally ordered what we want without any hassle. Thank you Neil and thank you Furniture Village for keeping the range for that long for us to make our minds up.

Polite efficient and knowledgeable sales person

Polite and professional staff, salesman was very informative without being pushy.

Table and chairs delivered today by a great team. Steve and Kev very helpful and polite with excellent attention to detail. Whole experience of visit to store and purchase also very positive.

Great customer service from Neil, was no pressure from staff which we find was great, he made himself available & was on hand for any information we needed in regards to buying any furniture, down to delivery status & timescales, we were even offered a complimentary coffee while we were deciding which sofa to buy, would definitely recommend & will be returning for future furniture xfor our new home.

Good selection to choose from, good staff , well recommended.

bought a new sofa at furniture village at the metrocentre at the weekend, Neil Armstrong introduced himself and let us browse without pestering us, once we choose our sofa we asked Neil to help us with a few things, his knowledge and friendliness was excellent, if you go here for a sofa, ask for Neil you will have a much better experience.

Joanne, the sales person, was very informative and efficient. The process was simple and pleasant. She was friendly and amiable

A very pleasant and helpful salesman.
, who spent as considerable time to point out all the features of the furniture whilst taking full cognisance of our particular need