Furniture Village - Crawley Reviews 

We met Izabela a couple of weeks ago when we started looking for a new table and chairs and she was very helpful and not at all pushy so we came back today to buy them and saw her again . She is lovely friendly lady and we were very happy to do business with her

Great service very helpful

Dean made us welcome with a coffee and great friendly service

Very good customer experience with Dean

Dean was really helpful

We are happy with service. Dean helped us very quickly service and friendly

Very good delivery service by Mehtab and Paddy. Arrived within the timeframe and very efficient.
Got on with the job politely, with humour and professionalism.
Left the same way. Thanks guys!

Dean was out sales person in the Crawley store and was fantastic. Helpful and gave us time to decide before we purchased

Amazing service. Dean gave great customer service.
And got is our first sofa! :)

The experience was incredible, Dean was so personable and helpful. We got exactly what we wanted. Very satisfied

Dean went above and beyond to make sure we had everything we needed. Very knowledgeable. Great experience.

Outstanding service — Andrew provided exceptional support throughout, a wonderful experience and exceptional service from start to finish. Five stars without hesitation. I felt well‑guided and confident in every decision thanks to their expertise. Highly impressed. Andrew, many thanks once again, you are truly a gem -your support is been exceptional.

Dean had all the paperwork ready to complete when i returned the following day. He explained the process and gave me the expected delivery week. He was friendly and polite. Would recommend.

Wanted new dining table and chairs. You had 3 sets which were suitable (I had been looking around for some months) so was able to chose THE one there and then and the salesman was very helpful. Will be delivered 9 days later. Excellent service

Useless customer service. I purchased 2 pcs of TEMPUR pillows in Crawley shop, I placed this order on 20 June 2026 only after being assured by your sales representative, Laura, that delivery would be by 22 June or within a few days at most. Despite the contract stating 1–3 weeks, I made it clear I would not proceed if delivery took longer than a week. I relied on Laura’s verbal confirmation that the items were available and would arrive promptly.
What followed was a series of failures: conflicting updates on the order status, repeated delays, incorrect address details in your system, and a failed delivery despite assurances that the issue had been fixed.
This experience has caused significant stress, wasted hours of my time, and disrupted my work commitments. Had I been given accurate information from the outset, I would have purchased from a competitor offering a guaranteed 3–5 day delivery service. I would strongly advise others not to rely on the delivery promises made by this store.

Dean was very helpful. Explaining where to find specific sofa's that we were looking for.

Great experience in choosing our new sofa today with Dean, great help and patience - thanks so much! Can’t wait to receive it.