Furniture Village - Chelmsford Reviews 

Patricia Rolfe was very helpful but also gave us space and time to discuss between my husband and I.

We were made to feel very welcome.

Was not over powered by sales reps which is a big plus for us.

Thank you! As always very professional and super service, specially Stuart!

Very happy with our sale consultant Karunaker, he explained the option for dining room chairs and colour options to match the Lewis table. Helpful but not intrusive which was great.
Very happy with the selection in store and the relaxed atmosphere.

Matthew met us as we walked in, greeting us with a lovely warm welcome. He had all the time in the world for us and was so kind. It’s nice to know there are still helpful people like Matthew around, we will definitely be coming back again thanks to Matthew. He was very knowledgeable and got us a great deal. Thank you Matthew!

Patricia was very and informative and talked me through all my options

Smashing young man, very helpful. Very pleased.

The sales assistant was attentive, informative and gave us plenty of time to make decisions.
Delivery time was reasonable and the delivery itself was very informative every step of the way.
The delivery men were polite and helpful explaining why photos were taken and care of the furniture.

Excellent delivery service. Many thanks

Tammy was great, really helpful.

This is our first visit to furniture village. Mathew, one of the staff in here wished us first and given an overview which was an icebreaker for us, felt like welcomed and made our selection easier which could be a hard one without him.He explained about options available and made it easy for us to take a decision. It was an excellent service from him we experienced.Thank you so much and appreciate the service.

Great Friendly service. Bought exactly what we needed !

We met Tammy today and purchased a table and chairs with a sideboard. She was very helpful and made the whole process really smooth.

Nothing was too much when showing us the sets and her views was really useful.

We were greeted and asked if we'd like a drink as soon as we arrived. There was no pressure from the staff, who were extremely pleasant and helpful. We were invited to look round at our leisure and found what we were looking for. Matthew was extremely helpful.

Mathew was very helpful in assisting me to find the sideboard that I wanted. An easy process with a friendly service.

We visited the Showroom at Chelmsford, where we were looked after by Karunaker, what a great guy to deal with.
His relaxed attitude and knowledge of products made the decision to buy from Furniture village we think was the right one.
After our first visit we spent time visiting other retailers Showrooms, looking at quality doing the sums taking our time and finally deciding to go back to see Karunaker and placing our order with him.

Matt was really helpful

Having purchased, and been pleased with, most of our furniture from Furniture Village we visited the Chelmsford store when we needed a new sofa and chair. The salesman suggested that for a few pounds we should have better glides fitted to the legs of the sofa.

The delivery driver therefore removed the factory fitted buffers and stuck the new glides on.
Two days later we saw that the glides had dislodged and were sticking to the sides of the legs. I immediately contacted customer service who promised to send someone to replace them.
Four weeks later I have heard absolutely nothing.
I have contacted customer service twice to enquire when they are coming - no response.
I emailed the company complaints team - no response.
In desperation I went back to the store and spoke to the manager who promised to get the job done. Now after a further two weeks I have again heard nothing.

Having removed the factory fitted buffers to fit replacements that fell off, the company simply ignores requests to fix the fault and has left us a sofa with no protection whatsoever on the floor.
They’ve lost us as customers, hugely frustrated.

Karunaker was helpful and informative without being at all pushy. Left us to try out all the G plan furniture with a cup of coffee, and helped us order the Malvern when we had decided.

Tammy at the Chelmsford branch dealt with our enquires today and she was absolutely brilliant. Answered all questions, thank you Tammy. Can’t wait for my new bed to arrive!

Very helpful member of staff who carried dining chairs into a different light for us so we could see the colour.
Also was respectful and moved away from us when we were discussing the prices and decisions.
Very friendly and approachable but was not pushy.