Absolutely love our Rio 6 seater bar fire pit set. Swift purchase and deliver time frame. Easy to assemble and looks stunning in our garden. Thank you so much.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent very friendly service from start to finish. Always keeping you up to date regarding delivery date and installation. Would highly recommend this company. Jack was so helpful and workmen did a... See more
It was an absolute pleasure to do business with Louise & the team in the Furniture store. Our installation was completed on St Patrick’s day and we couldn’t be happier. Very happy to share photos with... See more
Company replied
Bought a Titan Pregola from Louise and the Team, June 2022. Price was great matching other suppliers in Northern Ireland. Enjoyable experience and liked the fact that she had a pergola erected at he... See more
Company replied
Company details
Written by the company
We are a family run business, With over 20 Years Experience in the furniture industry.
Contact info
United Kingdom
- www.furniturestoreni.co.uk
4.9
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We saw the pergola at the Antrim Garden…
We saw the pergola at the Antrim Garden Show and with help from the very knowledgeable staff, we purchased the 3x3 pergola. The guys put it up in less than a couple of hours and gave us a few hits and tips. We were kept informed every step of the way, from order to delivery. We can't recommend them highly enough. Andy & Diane
18 June 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
HI Andy / Diane
It's great to hear that the staff were knowledgeable and helpful throughout the process, from choosing the pergola to its installation. Enjoy your new outdoor addition, and it's always a plus when the service exceeds expectations!
Top quality pergola and great service
Saw the exhibit at Balmoral show. I phoned a couple of days later and purchased a 4m x 3m pergola. Within a few weeks the guys arrived and installed the pergola and I am more than happy with it. Superb quality and great service.
19 June 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
HI Craig
It's great to hear that you had such a positive experience with your pergola purchase and installation. The Balmoral show exhibit clearly made a lasting impression on you. Enjoy your new pergola and the outdoor space it enhances!
Pergola purcgase
First saw Pergola advertised on Facebook advert. Visited showroom and spoke with Sinead who showed a couple of ready built Pergolas on site. She explained the main characteristics of their particular Pergolas with prices and extras available. There was no pressure selling and we left with a brochure of available options.
Purchased a 4 x 3 m with sides. Within 3 weeks I was contacted re availability of delivery and construction. This was carried out by 2 efficient and pleasant lads within 2 hours. They gave a demo of the folding sides and answered my questions re future maintenance.
Would have no reservations about recommending this company and product.
14 June 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
HI Gary,
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you had a positive experience from start to finish, from discovering our Pergola on Facebook to its installation. We're delighted that Sinead and our installation team could provide you with excellent service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We hope you enjoy your new Pergola for years to come!
Great furniture at keen prices
Good selection of products and at keen prices. Staff very helpful and recommended other pieces of furniture for us that wasn’t in their showroom. Will be back if we see something we like again.
27 April 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
HI Cillian,
Thank you so much for your kind review! We're thrilled to hear that you found our selection of products to your liking and that our staff was able to assist you well, even recommending additional pieces that weren't initially on display.
We look forward to welcoming you back whenever you're ready to explore more of our offerings. If there's anything else we can assist you with in the meantime, please don't hesitate to contact us.
3x3 Garden Pergola
We recently purchased a 3x3 garden pergola and was very impressed with their friendly & efficient customer service. We would definitely recommend this company
29 May 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
It's wonderful to hear about your positive experience with the company! Good customer service can truly enhance the overall shopping experience.
Reply from Furniture Store Ni Cookstown
That's wonderful to hear! Providing excellent customer service can really make a difference in someone's experience. It sounds like Sinead went above and beyond to assist you. Thank you Darren for your custom and you know where we are if you ever need anything in the future
Recently purchased a 4x3 pergola
Recently purchased a 4x3 pergola, installation was a week later due to a cancellation, which was great.
The guys arrived on time, they were courteous and polite, the installation went very smoothly and everything was left tidy, all packaging removed. They also helped me move my furniture into pergola.
All staff I met from buying to installation were professional, polite and a pleasure to deal with.
Would highly recommend this company
31 May 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
HI Jennifer, It sounds like you had a fantastic experience from start to finish with your pergola purchase and installation! It's great to hear that the company was able to accommodate you with an earlier installation date and that the installation team was punctual, courteous, and efficient. It's always a plus when the team goes the extra mile to ensure everything is tidy and even helps with additional tasks like moving furniture. Thanks for sharing your positive experience, and it's wonderful to hear that you would highly recommend the company!
Excellent customer service and product
Got 3x3 pergola fitted last Friday. Both our experience at showroom and quality of product are excellent. Staff very helpful in helping us make right decision. Fitters very knowledgeable, delighted with whole experience. S&S
31 May 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
HI Shirley/Stephen,
It sounds like you had an outstanding experience with your 3x3 pergola purchase and installation! Having a positive experience both at the showroom and during the installation process speaks volumes about the company's commitment to customer satisfaction. It's great to hear that the staff were helpful in guiding you to the right decision and that the fitters were knowledgeable and efficient. It sounds like everything went smoothly, and you're delighted with the outcome. Thanks for sharing your experience.
Great service from start to finish
Great service from start to finish. Delivery and installation of pergola top class.
3 June 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
HI Jacqueline,
It's fantastic to hear that you had such a positive experience from start to finish with the delivery and installation of your pergola! Top-class service is always something to celebrate, especially when it comes to home improvements. If you have any more projects in mind or need assistance in the future, you know where we are Enjoy your new pergola!
I recently bought a pergola for my backyard
I recently bought a pergola for my backyard, and I am thrilled with the results. When viewing it at the showroom, all my questions and queries were answered.
The pergola is absolutely stunning. I opted for a 4x3m model with sides. The craftsmanship is impeccable. The pergola has significantly enhanced the usability of my backyard, creating a defined area for outdoor dining and relaxation.
The installation process was smooth and hassle-free. The team arrived on time and was very professional and efficient, having the pergola installed in a few hours. They were also very accommodating to my schedule and left the area clean and tidy after the installation. The instructions were clear, and any questions I had were answered promptly and thoroughly. The pergola has already become a favorite spot for family gatherings. I have received numerous compliments from friends and family.
Overall, I couldn’t be happier with my pergola. It has exceeded my expectations in every way, from its beautiful design to its functional benefits. I highly recommend investing in a pergola if you want to enhance your outdoor space. It’s a decision you won’t regret.
31 May 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
HI Gareth,
Your enthusiasm for your new pergola is contagious! It sounds like you made an excellent choice in selecting a 4x3m model with sides. Having a defined outdoor space for dining and relaxation can truly transform a backyard, making it more inviting and enjoyable for gatherings with family and friends. It's wonderful to hear that the installation process went smoothly and that the team was professional and accommodating.
Pergolas indeed offer both aesthetic appeal and practical benefits, providing shade, defining outdoor spaces, and adding architectural interest to a garden or patio area. It's fantastic that your pergola has already become a favorite spot for gatherings and that you've received compliments on it.
Thank you for sharing your positive experience with your pergola installation. It's clear that you're delighted with your purchase, and your recommendation to others considering investing in a pergola is valuable. Enjoy many memorable moments in your enhanced outdoor space!
Excellent service
We had a 4x3m pergola installed last week. The team were excellent helping us to make our choice and sharing their expert knowledge. The install guys were very efficient and informative. We would recommend this company 100%! We are beyond delighted with the results.
Thanks Eimear and Dave
26 May 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
HI Eimear and Dave
It's fantastic to hear that your recent pergola installation experience was so positive! The team's assistance in helping you choose the right pergola and their expert knowledge made the process smooth and enjoyable. Their efficiency and informative approach during installation further enhanced your satisfaction. Recommending the company with such enthusiasm speaks volumes about the quality of their service and the results they deliver. Thank you for sharing your delightful experience!
Brilliant from start to finish
Bought a 3x3 pergola and couldn't be happier. Great quality product and installation was quick and efficient. Highly recommended.
26 May 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
Hi Alan,
Thank you so much for your kind words and for choosing our pergola for your outdoor space! We're thrilled to hear that you're enjoying the quality of our product and that the installation process met your expectations. Your recommendation means a lot to us. If you have any questions or need assistance in the future, please don't hesitate to reach out. Wishing you many wonderful moments under your pergola!
Best regards,
Reply from Furniture Store Ni Cookstown
Thank you! It's always great to hear positive feedback. Hope you enjoy your new Pergola
I would recommend this company any day…
I would recommend this company any day very reliable the guys that came out to install or nice and helpful would use them again
Thanks Brian
18 May 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
That's fantastic to hear! Reliable service and friendly professionals can make all the difference. If you ever need their services again or if there's anything else I can assist you with, just let me know.
The outdoor furniture dining table and…
The outdoor furniture dining table and chairs looks fantastic on our patio. Delivery was prompt and the aftercare has been 1st class .
20 May 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
That sounds wonderful! A stylish outdoor dining set can really enhance the ambiance of your patio and create a welcoming space for gatherings or simply enjoying meals outdoors. It's great to hear that not only was the delivery prompt, but also that the aftercare service has been top-notch. Quality service can truly make all the difference in ensuring a positive experience with your purchase.
A* customer experience
I purchased the 3 x 3 Hilton including the installation and I was extremely impressed with the price matching that was offered. The service was first class from start to finish. Sinead was friendly and efficient. I was able to take advantage of a cancellation and so the Pergola was installed much quicker than expected. I am delighted with the product and the installation. I would have no hesitation in highly recommending Furniture Store NI.
15 May 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
It sounds like you had an exceptional experience with Furniture Store NI! The Hilton Pergola sounds like a fantastic addition to your outdoor space, especially with the added convenience of installation included. It's great to hear that the price matching offer helped you get the best value for your purchase. And it's always a bonus when you encounter friendly and efficient customer service, like with Sinead. Recommendations based on positive experiences like yours can truly make a difference for others seeking quality outdoor furniture. Are you already envisioning how you'll enjoy your newly installed pergola?
High level of customer service
From the moment I walked through the shop door the level of customer service was over and above my expectations. I was given sound advice as to what would be suitable to add to my new home and presented with a number of different quality options. After settling on what I wanted to buy and the reasonable price that it would cost me, the furniture was built and delivered in a timely manner.
1 March 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
It sounds like your experience at the furniture store was truly exceptional! Walking into a shop and being greeted with outstanding customer service can really set the tone for a positive shopping experience. It's great that you received sound advice tailored to your needs and preferences, helping you make informed decisions for your new home. And timely delivery is always a plus, especially when you're eager to enjoy your new furniture. It seems like the whole process, from browsing to delivery, went smoothly for you.
Pergola professionals
Sinead was great, very informative, organised the installation seamlessly. 2 lads installing very efficient, left the place as they found it. Can recommend, if you are after a pergola
1 May 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
It's fantastic to hear that Sinead provided such excellent service, being informative and organizing the installation seamlessly. Having knowledgeable and efficient staff can really make the whole process smoother and more enjoyable for customers. And it's great that the installation team left everything tidy and as they found it, showing respect for your space. Recommending them for a pergola speaks volumes about the quality of their products and service. It seems like you had a wonderful experience overall.
I had my Pergola installed yesterday…
I had my Pergola installed yesterday and I am over the moon with it. The quality and workmanship that goes into it is second to none. I dealt with Sinead who kept in touch regularly and was very courteous and pleasant. The young men who installed the Pergola were also very pleasant and professional. I would recommend this company to anyone thinking of purchasing from them. Thank you so much.
15 May 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
It's fantastic to hear that your pergola installation went so well and that you're thrilled with the outcome! Quality workmanship and attention to detail can truly make a difference in the appearance and durability of outdoor structures like pergolas. It's great that Sinead provided such courteous and regular communication throughout the process, ensuring a smooth experience for you. And it's always a bonus when the installation team is professional and pleasant to work with. Thanking them for their efforts and recommending the company is a wonderful way to show appreciation for their service. Enjoy many relaxing moments under your new pergola!
I am delighted with the mirror and the…
I am delighted with the mirror and the team were so helpful and friendly xx
10 May 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
Thank you very much for your kind feedback! We're absolutely delighted to hear that you're happy with your mirror. Our team takes great pride in providing helpful and friendly service, and it's wonderful to hear that they made your experience memorable.
If you ever need anything else or have any questions, please feel free to reach out. We're always here to assist you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.