Furniture Maxi Reviews 

Delivery was quick. And absolutely brilliant quality of garden furniture

Purchased a “Barcelona Rattan Garden Furniture 9 Seater Corner Sofa Set with Fire Pit Dining Table in Black.”

Overall, I was happy with the product and found the quality to be decent. However, after a few months, the rain cover started to look tatty and eventually ripped. I contacted Furniture Maxi to ask if I could buy a replacement or what size I should get. Their reply was simply, “look on Amazon” and “don’t know what size.”

A year later, the cushions that came with the set began to discolor. Once again, I contacted Furniture Maxi to ask about replacements, and I received the same response: “check Amazon” and “don’t know the sizes.”

When I expressed my disappointment with the poor after-sales service, I never received a response. It feels like whoever manages their WhatsApp account can’t be bothered to help or interact with customers who need support—just quick, blunt replies and that’s it.

Overall, be careful if you expect any after-sales service. They seem happy to take your money, but don’t care to help afterwards. Quite disappointing, really.

After I placed my order, customer service aggressively added me on WeChat. They emailed me information at every major stage of the logistics process, including "shipped," "arrived locally," and "delivered today," which was incredibly helpful.

I am extremely disappointed with my experience and the level of service I have received.

Considering the amount of money I spent on this purchase, I expected a much higher standard of both customer service and product quality.

The problems started with the delivery. The postcode on the pallet delivery was incorrect, meaning I was unable to arrange time off work to accept it. As a result, the pallet was left unattended on my driveway. To make matters worse, the rain cover was sent separately without any communication or explanation, leaving me unsure whether part of my order was missing.

What has been particularly frustrating is the lack of communication from customer services. I have had to repeatedly chase for updates and responses, yet several of my emails have gone unanswered.

Unfortunately, the product itself has also been disappointing. There is a scratch on one of the table panels, the heater appears to have been previously used, one of the chair screw holes does not align correctly so it cannot be secured properly, and one of the cushions has a pull in the fabric.

For a premium-priced product, these issues are simply not what I expected. I have raised these concerns directly with the company and requested a partial refund as a gesture of goodwill, but at the time of writing I am still awaiting a satisfactory response.

I would welcome the opportunity for the company to contact me and resolve these issues promptly.

I have bought two items with this company, the first being a Galle pation set and the second being the Galle sunlounger.
Firstly, after hearing nothing I had to chase for delivery despite the item being overdue for delivery.
The issue really started when I received the sunlounger as a suction cap was missing and I have had nothing but trouble since.
I email the customer service on 01/05 as no doubt they will tell me to do this in their reply to this email as I am convinced alot of their communication is auto generated rather than some actually looking at the issue.
I then chased a week later as I had no reply and was told on 08/05 that I would get the missing part in 5 working days. I chased again 20/05, only be be told that the part had been delivered 12/05 but nothing had been and I work from home so would know. I told them it had not been received and wanted the part sent ASAP or they could refund me and collect the item as I considered it faulty. Another email said they would refer to the team and get a response to me but no response about anything.
We are now 27/05 and still no response.
I regret ordering from this company as their customer service is the worst I have ever experienced and I would recommend that everyone avoids them at all costs.

10/06 - still waiting on the item which apparently they have sent 3 times by Amazon but it never arrives. My chasers get met with the response ‘this was delivered 28/5’ or whatever the latest date was but they never provide any proof. Absolute shambles of a company.

I recently purchased outdoor furniture,

And I would say I never seen anything so cheat and rubbish, very difficult to put together nothing ever fitted.

Wouldn’t recommend and will never buy again

Unfortunately can’t send it all back because don’t have original packaging

Ordered a sofa chair based on a stated 3 to 5 working day delivery window. Nearly three weeks later, there was still no dispatch, no tracking, and no proactive communication.

I had to chase them to find out the item I ordered was actually out of stock and that only a different colour was available. They had already taken payment and provided no update until I contacted them.

To their credit, the refund was processed quickly once I requested it. But taking payment for unavailable stock and only disclosing the issue when chased is poor service.

It arrived in three days, which was faster than I had anticipated. The installation specialist was very competent; before leaving, he showed me how to maintain the furniture and even donned shoe covers.

Absolute nightmare of a company.
I ordered the Rosen fire pit set with upgraded storage benches. The fire pit arrived first and was stunning, despite having a completely different table surface to that shown, I was still more than happy. That is until the actual corner set arrived a few days later. Parts did not fit together properly, the surface was finished in a way that made the very plastic feeling PE Rattan appear scratched - presumably to add texture. The storage benches were finished so poorly with loose plastic that they could not open or close. You could see broken plastic everywhere and staples. Not what you expect at this price point. Completely different to the fire pit. Initially I was offered 5% discount that then went to 10% before I had to involve my credit card provider and push for a full refund. It took them over a week to collect and again I had to go back to them 3 times from collection to ask for the refund. I will say however that they did refund quickly at this stage. Customer service is shockingly poor.

I meant to write months ago but life got in the way. Thank you for my office chair I am delighted with it and is far better quality than I anticipated, I love the colour and it is very comfortable. I would not hesitate to recommend this company to others, easy to work with and value for money supplied.

Half the holes didn't match up complete waste of money couldn't be put together

ordered a bed which comes in 3 boxes. Only received one of the 3 boxes which came damaged. Still waiting a response from furniture maxi.

The furniture perfectly met my expectations; it's beautiful, stylish, and very comfortable. Delivery was very fast.

Awful customer service - arrived late, damaged and still waiting for a replacement table top 1 MONTH later.

The communication and delivery service were excellent, and the price was reasonable.

They confirmed my order promptly and provided delivery details, and the delivery was also on time; I had no problems.

The entire shopping experience was very smooth: patient consultation, fast shipping, trackable logistics, punctual delivery, professional installation, and prompt after-sales service. I'll definitely consider this store again for future furniture purchases.

Great quality and order on Sunday and arrived by Friday

I bought the galle firepit garden furniture. Just finished putting it together. It took me, 52 year old women, 5 1/2 hours to do it but we'll wotmrth the effort. Some bit were really fiddly and the instructions are a bit vague, but im used to flat pack furniture so fairly easy to work out. One screw hole did not line up so the set is one screw less!! Only arrived yesterday so can't comment on longevity, but it is soo comfortable.
My only complaint is with the delivery. One delivery driver so wouldn't bring the boxes to my back garden and left it on a pallet on my front doorstep. It was a real struggle for me and my sister to carry the boxes to the garden as the box with the sofa in it was really heavy. That said, delivery was prompt.

Great. From order to delivery. Excellent service.