Was nervous to order online & especially without seeing the sofa or being worried something would go wrong. But I have to say I was wrong. So happy with my new chestnut u shape sofa! Unbelievably comf... See more
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I was a little weary of ordering at first but heard a friend had ordered previously and recommended them, so I ordered on a friday evening and got an email monday morning my sofa arrived on the friday... See more
Company replied
Brilliant customer service. My setee was out of stock. They contacted me to offer an in stock upgrade. Much better alternative. Delivered no fuss within a week. Each time I spoke to the customer servi... See more
Visited the showroom in Osset and the guys were helpful, knowledgeable and genuine. The turnaround time from purchase, manufacture and delivery (over 200 miles away) was exactly what they said....les... See more
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Company details
Written by the company
Founded in 2014, Furniture Direct Online, a family business with over 40 years of expertise in the furniture industry. From the beginning Furniture Direct Online has been focused on supplying the best quality furniture at the most affordable prices for our customers. In 2015 we moved to our brand new 80,000 sq ft warehouse in Wakefield, West Yorkshire. This progress allowed us to stock hold over 20,000 sofas and achieve fast, reliable deliveries. In 2019 we faced the challenge of the global pandemic. With thousands of sofas in stock and the lounging lifestyle, we all became accustomed to during the lockdown. This is where Furniture Direct Online stepped up, to become a household name. Delivering over 100 sofas per day nationwide. Here we are now, in 2024 with our new look and thousands of happy customers. Our mission still remains the same, striving to bring you incredible quality furniture at the most affordable prices with the absolute best customer experience.
Contact info
50 Dewsbury Road, WF5 9NQ, Ossett, United Kingdom
- 01924 279403
- sales@furnituredirectonline.co.uk
- www.furnituredirectonline.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
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Reply from Furniture Direct Online
Thank you for your lovely review!
We're delighted to hear that you’re pleased with the quality of your new sofas. Providing stylish, comfortable, and great-value furniture is something we always aim for.
We really appreciate you taking the time to share your feedback. Thank you for choosing Furniture Direct Online, and we hope you enjoy your sofas for many years to come!
Delivered on time no concerns.
1 June 2026
Reply from Furniture Direct Online
Thank you for your review!
We're pleased to hear that your delivery arrived on time and that everything went smoothly. Providing a reliable and hassle-free service is something we always aim for.
Thank you for choosing Furniture Direct Online. We hope you enjoy your new purchase for many years to come!
Great communication from point of sale…
Great communication from point of sale to delivery, would defo use them again
8 June 2026
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you were happy with the communication throughout your experience with us, from placing your order right through to delivery. Keeping our customers informed and providing a smooth service is something we always strive for.
We really appreciate your kind words and your recommendation.
Reply from Furniture Direct Online
Thank you for your lovely review!
We're delighted to hear that you were pleased with the fast delivery and that you’re enjoying your new sofa. It’s great to know that your purchase has met your expectations.
Thank you for choosing Furniture Direct Online. We hope you enjoy many comfortable moments on your new sofa for years to come!
quality sofa.
Great quality sofa.quick delivery and website very easy to use would definitely recommend.
8 June 2026
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you’re happy with the quality of your new sofa and that you found our website easy to use. It’s also great to know that our quick delivery service helped make your experience even better.
We really appreciate your recommendation and your kind feedback. Thank you for choosing Furniture Direct Online, and we hope you enjoy your new sofa for many years to come!
I had my sofa with in 48 hours we…
I had my sofa with in 48 hours we absolutely love it! Great experience with Furniture direct and their lovely delivery team I had 2 guy Love and Raj , they are very friendly and professional. I would recommend this company .
16 June 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're delighted to hear that your sofa arrived within 48 hours and that you're absolutely loving it. It's wonderful to know you had such a great experience with Furniture Direct Online from start to finish.
We'll be sure to pass your kind words on to Love and Raj. They’ll be thrilled to hear that their friendly and professional service made such a positive impression.
Thank you for your recommendation and for choosing Furniture Direct Online. We hope you enjoy your new sofa for many years to come!
Absolutely love our new couch
Absolutely love our new couch , exfellent setvice snd delivered with care
15 June 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your lovely review!
We're delighted to hear that you absolutely love your new sofa and that you were happy with the excellent service and careful delivery. Providing a smooth experience from start to finish is something we always aim for.
Thank you for choosing Furniture Direct Online.
My Verona corner sofa bed is absolutely…
My Verona corner sofa bed is absolutely gorgeous super comfortable easy to assemble was a bit confusing when it came to putting the feet on as there was no instructions on where to put them but going by the picture of it on website managed to get them in the right place
11 June 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you love your new Verona corner sofa bed and that you find it gorgeous, comfortable, and easy to assemble. It's wonderful to know that you're so pleased with your purchase.
We also appreciate your feedback regarding the feet instructions. We'll certainly pass this on to our team so we can look at improving the assembly information for our customers.
Thank you for choosing Furniture Direct Online. We hope you enjoy your beautiful new sofa bed for many years to come!
Great website layout great service it…
Great website layout great service it was quick and easy and the quality is amazing could not of asked for better
15 June 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you found our website easy to use and that your experience with us was quick and straightforward. It's wonderful to know that you're impressed with the quality of your purchase and that we were able to provide a service that exceeded your expectations.
Your kind feedback means a great deal to our team. Thank you for choosing Furniture Direct Online.
New Carnaby Small U Shape sofa with footstool
We received our new sofa last week and we are all absolutely obsessed!!! So spacious, so comfortable, good fabric (we have 5 doggies), easy to clean and hoover and maintain. The sofa was ordered on Friday evening and delivered by Tuesday afternoon. The delivery company used by Furniture Direct provides live updates on the status of your order which enabled us to plan accordingly! Amazing value for money, extremely good quality, speedy service and so so comfortable for the whole family!
5 June 2026
Reply from Furniture Direct Online
Thank you so much for your amazing review!
We're absolutely delighted to hear how much you and your family are loving your new sofa. It's fantastic to know that you’re impressed with the spacious design, comfort, fabric quality, and how easy it is to maintain, especially with five doggies enjoying it too!
We're also pleased that the quick delivery and live updates from our delivery partners helped make the whole experience smooth and convenient. Providing great value, quality furniture, and reliable service is exactly what we aim for.
Thank you for choosing Furniture Direct Online and for sharing such lovely feedback. We hope your whole family (including your furry friends!) enjoys many comfortable moments on your new sofa for years to come!
Company listened to my needs and stayed…
Company listened to my needs and stayed in contact throughout the process. Delivery was very quick.
11 June 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that our team listened to your needs and kept you updated throughout the process. Providing great communication and a smooth customer experience is something we always aim for.
It's wonderful to know that you were also pleased with the speed of your delivery. Thank you for choosing Furniture Direct Online, and we hope you enjoy your new furniture for many years to come!
Ordered in Sunday received on Weds Kept…
Ordered in Sunday received on Weds Kept in touch to let me know when arriving, easy tracking quality product great price!
1 June 2026
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that your order arrived so quickly and that you were kept informed throughout the delivery process. It’s great to know that the tracking and updates helped make your experience simple and convenient.
We're also pleased that you’re happy with the quality of your purchase and the value for money. Thank you for choosing Furniture Direct Online, and we hope you enjoy your new furniture for many years to come!
Good and friendly delivery
1 June 2026
Reply from Furniture Direct Online
Thank you for your lovely review!
We're pleased to hear that you received a good and friendly service from our delivery team. We always aim to make the delivery experience as smooth and enjoyable as possible for our customers.
Thank you for choosing Furniture Direct Online.
The back of the two seater recliner the…
The back of the two seater recliner the back does not come up at all i need some one from the company to see it it’s not operating properly
29 May 2026
Lovely sofa for a good price
Lovely sofa for a good price. Delivery was fast and no hassle. I will recommend.
9 June 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your lovely review!
We're delighted to hear that you’re happy with your new sofa and that you found it to be great value for money. It’s fantastic to know that the delivery was quick and hassle-free, making the whole experience a positive one.
We really appreciate your recommendation and your support. Thank you for choosing Furniture Direct Online, and we hope you enjoy your new sofa for many years to come!
Furniture Direct top notch!
Found furniture direct whilst searching Internet for a cinema sofa.
Checked their website and found an ideal 3 seater sofa that ticked all the boxes. The company had good reviews and the price was very competitive so I placed an order.
Sofa was delivered in the scheduled time and I'm really happy with the service and the quality of the sofa.
Would definitely recommend Furniture Direct, the reviews stand testimate to the quality.
8 June 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're delighted to hear that you found us while searching for your perfect cinema sofa and that our website helped you find a sofa that ticked all the right boxes. It’s wonderful to know that you were impressed with both the quality of your new sofa and the value for money.
We're also pleased that your delivery arrived as scheduled and that you had such a positive experience with us from start to finish.
Thank you for your recommendation and for putting your trust in Furniture Direct Online. We truly appreciate your support and hope you enjoy many relaxing cinema nights on your new sofa!
Absolutely spot on company went above…
Absolutely spot on company went above and beyond beyond my expectations for my new recliner sofa I’m over the moon !
6 June 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your amazing review!
We're absolutely delighted to hear that your experience with us exceeded your expectations and that you’re over the moon with your new recliner sofa. Providing a service that goes above and beyond for our customers is something we always strive for.
Your kind words mean a great deal to our team. Thank you for choosing Furniture Direct Online, and we hope you enjoy many hours of comfort and relaxation on your new recliner sofa!
Very helpful and professional delivery…
Very helpful and professional delivery guys. Great sofa. Overall, extremely happy. Thank you.
27 May 2026
Reply from Furniture Direct Online
Thank you for your lovely review!
We're delighted to hear that you were happy with the helpful and professional service provided by our delivery team. It’s also fantastic to know that you’re pleased with the quality of your new sofa.
We really appreciate your kind feedback and are so pleased that your overall experience was a positive one. Thank you for choosing Furniture Direct Online, and we hope you enjoy your new sofa for many years to come!
Great around service
I brought my furniture on the 26th May and it was delivered on 29th may how good was that the lady even saved me £80 as I was going to pay to have it put together it was so easy to do
The delivery people were really polite and put furniture exactly where we wanted it
The price was amazing half the price of my last one
I would say a great around service from start to finnish
I would highly recommend furniture direct
27 May 2026
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're delighted to hear that you had such a great experience with Furniture Direct Online from start to finish. It’s wonderful to know that your furniture arrived so quickly and that our team were able to help make your purchase even better.
We're pleased that you found the assembly straightforward and that our delivery team provided a polite and professional service, placing your furniture exactly where you wanted it.
It’s fantastic to hear that you’re happy with the quality and value for money. Thank you for your kind recommendation and for choosing Furniture Direct Online — we truly appreciate your support and hope you enjoy your new furniture for many years to come!
Absolutely fantastic sofa
Absolutely fantastic sofa, delivery was super quick, and the sofa is incredible. I was really sceptical that it would be good but it’s better than expected!
27 May 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're delighted to hear that you’re absolutely thrilled with your new sofa and that it exceeded your expectations. We understand that buying furniture online can sometimes feel uncertain, so it’s wonderful to know that your purchase turned out even better than you hoped.
We're also pleased that you were impressed with the speed of the delivery service. Thank you for choosing Furniture Direct Online, and we hope you enjoy your incredible new sofa for many years to come!
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