Furniture Buyer Reviews 

I’ve waited a few weeks to write this piece of advice for any potential customers of @Sterling_Sofa. If there are any faults with the piece of furniture you have bought, it’s really important to not only get a verbal agreement over what the next steps will be, but to also get that agreement in writing. Floor staff/customer service staff and management at the Tillicoultry branch should remember that customers deserve the kind of service they pay for. Too long a story to tell on,but @Sterling_Sofa delivered a suite of furniture full of flaws. This was verified by their technician and a replacement was to be arranged. Through no fault of mine and almost a year on I still have no sofas.
This was entirely down to very poor management of our re order and very poor communications on behalf of @Sterling_Sofa. I was left to enquire and chase progress of my order including asking for key information in writing (which didn’t happen!).
Poor management leads to poor service.
Prospective customers, don’t assume they have the order management process and resultant service in hand.
Customer service at @Sterling_sofa, have said, in writing, that they have much to learn from this experience, but their first objective should be to treat the customer who has paid for goods in a valued manner. I have since cancelled my order,and been give a full refund.

Totally incompetent from start to finish
Look elsewhere maybe better service outside Aberdeen

Sterling furniture rip off furniture outrages delivery prices £60.... Delivery for a paper thin rug at £255. Absolutely disgraceful. Never shop there again

Terrible customer service from Sterling furniture Tillicoultry, would never step foot in the shop again, the sales team lied to us to get us to buy the insurance from them, unable to even return a phone call, they have no interest whatsoever once you’ve bought your product.

We purchased a 2 seater sofa and a love seat from Sterling Furniture in Glasgow. After 3 months the foam had collapsed and the cushions looked rucked. The furniture looked 3 years old rather than 3 months.
There is only 2 people in the house so it only had light use.
We contacted Sterling who said the would send out a company to inspect the furniture.
Just as we anticipated the guy arrived and tried to tell us this was normal. We stuck to our guns and he finally agreed that the cushions indeed need changed.
4 months after that the same thing happened again and Sterling just weren't interested.
We took the cushions to a professional upholsterer in Glasgow who told us he gets this all the time from people who buy sofas from Sterling. He told us the foam inserts are just cheap and are wrapped with Dacron.
We paid £300 to have the cushions fixed and after 9 months they are still perfect.
I will never use Sterling Furniture again.

I bought a half fabric half leather suite from Sterling and it was delivered in February, already it looks done and we only have 3 adults living here and its in a 2nd living room so very low wear and tear, anyway they sent someone out but then said i should buy a machine to remove the bobbling, they refused to be held responsible even though its only 6 months old, never shop here, no after care whatsoever! Uddingston branch.

Just received a letter from Sterling enclosing a plastic discount card for their Event at the weekend! Initially I thought they were introducing a new loyalty card but NO ITS FOR THIS WEEKEND ONLY AND EXPIRES ON 15TH SEPTEMBER 2019. What is this company thinking about? Have they not seen that we should be cutting down on PLASTIC? Completely disgusted by this sales technique and certainly won’t be shopping with them in the near future!

Actually bloody aweful
Company.
We got ripped of by Cornwall
Homestores who product we paid for were from These guys! We Called them and lone behold they shut up shop and wouldn’t comment at all on Cornwall homestores .
They then told us we are trade only and refused to say anymore .... does this guy matthew from Cornwall
Homestores have any links with Bentley designs ?! Makes me think that this company is has dodgy as that rat !

I purchased a 3 seater leather sofa a 2 seater leather sofa plus a swivel chair, in August 2018 we reported a fault with the stitching on the chair, arrangements were made for someone from Stirling to visit and asses the work needed to resolve the situation .
Assessment completed I requested a replacement but was told the repair option was the only one available.
We are now now in December 2018 and after contacting STIRLING Furniture again today I was informed the items required to carry out the repair are in a shipping container that has been delayed again and will not be here till mid January 2019.
Stirling seem to think that this is good practice and they are being more than fair.
I have received better customer service from DFS in the past.
Beware of a Wolf in sheep's clothing and the patronising , condescending Managers.

I bought leather sofas from sterling furniture in tillicoultry last year there was damage to them .sterling offered a repair which I declined and was told to order new sofas the 2nd sofas which were a different make had squeaking footrests.i was again offered a repair which I declined and to my astonishment was asked to choose replacements again . i chose the heston sofas. Which i just received and in perfect condition and comfiest sofas I have ever had .I can't praise sterling customer service enough I would NEVER have had this customer service from any other company

I bought a Dante daybed from Buy Furniture. I did so because they were the cheapest on line. I hadn’t look at any of the reviews and if I had probably wouldn’t have. The service I received was excellent, communication was clear from Jo. There was a problem with delivery on the expected delivery date but Jo rang me to explain. I rang them in a couple of occasions as was very apprehensive, but had no problems getting hold of Jo. The delivery came the next week when agreed, it came late 6:45pm, but this was due to traffic and they want to make sure I received as agreed the driver had started work at 5am! The bed was all fine. Thank you. Jamie

Bought an Ercol sofa for £1600 and had to wait 11 weeks for delivery which was fine with us. When the item was delivered 11 weeks later,l on the 15th of September 2017 we were shocked by the poor quality of the product.
We can't sit comfortably on the sofa. The sofa just sank and gave us terrible back ache. We went to the shop on London road, Glasgow and made an official complaint. We also rejected the sofa as not being 'fit for purpose'. However, we were told they had to send one of their agent to examine the sofa. This happened two weeks later and the agent called in on Tuesday. Now, we are being told that their agent could not find anything wrong with the sofa and they are refusing to make a full refund and take their stuff away.

Looking at the reviews this firm has had a chequered history and i had serious doubts from the beginning that this was going to be a good experience. The item of furniture we were after was a small engineered marble dining table and nationally the design was in short supply as we understood from more than retail outlet that manufacture had ceased. This firm advertised the item in stock and confirmed availability by phone. We placed the order online and paid in full by credit card £570. Email response confirmed our order and delivery asap.Furniture Buyer did not have the item in stock in Huddersfield. Delivery is carried out by a separate company from a wharehouse in Cheadle and they deliver to you when they can as they seem to have one man and a van. Although FB customer services will liaise with you after a fashion, delivery is out of their hands and that is where the problems arose. Initially they came on a day when I was not there and my wife took delivery but could not help lift the items. Outer packaging looked fine and they were deposited in garage. No paperwork was available to sign as per terms and conditions. Once we unpacked goods they were faulty. Many phone calls and emails later we received the replacement items in good order. However it was an anxious time and not an experience I would contemplate repeating with this company. In summary they seem to advertise a wide range of quality products at reasonable prices and will quickly take your order and money but have no control over delivery. As the seller they are responsible for that part of the deal but their customer service is exceptionally poor.

Ordered a bookcase in October last year, only to be advised by e-mail that it was no longer available. Therefore bought it elsewhere . Few days later receive phone call trying to book the item in for delivery. Explained no longer required. Over the following few weeks received another two calls trying to deliver the item. Despite continually explaining the situation and requesting a refund nothing to date has been forthcoming. At best the communication lines within this company are non-existent or at worst it is run by crooks. A company shows it true colours when things do not go according to plan, this company fails on every conceivable account. I implore you, do not buy from these people.

Do not use this company. They took my money within a day and I have not heard from them since. No reply to emails. Their phone number does not work. They are thieves !!!!!!!!!!!!! They will probably go else where and set up a new company and carry on their evil ways.
I have learned ...
1) That I need to always find and read reviews on companies that I buy from online. I would never have used this company had I searched for reviews.
2) Try the telephone number before you buy to check that the line exists.
3) Pay with a credit card for added protection.
Please don't be as naive or trusting as me. I have lost £370.

Bought a Madison bedstead. They took the money immediately. No confirmation of receipt of order as in website so I called was told I would get the item in the next couple of days. It arrived so I thought I am the lucky one with all the bad reviews. But guess what it's damaged. Emails are returned, The telephone numbers don't work and the website has disappeared. I can't believe I have been so stupid!!!! Rang Bentley designs who manufactured and delivered the bed and explained the situation and stated all I need is a replacement head end. They told me to contact furniture buyer. I said I can't as their phone numbers and mail don't work. They gave me new numbers they don't work either. They weren't very helpful either!! Mailed the new email address got a quick response asking for various codes. I immediately responded asking what they meant and have heard nothing. I have friends arriving from Australia and no where for them to sleep. And neither Bentley designs or furniture buyer seem interested. I have raised a dispute with my credit card as don't think I will get a replacement or refund based on the reviews or the fact they have no contact numbers or website.

This is an appalling company with no application of fairness. They have no customer service. You cannot easily get through to them on the telephone. They do not read your e-mails properly. They boarder on criminal behaviour. I bought some goods (about £690) where they said delivery would be 2-3 days. Over a month later I received some of the goods and they were damaged. No explanation was provided as to why I had only received some of the goods? If I wanted a replacement I would have to wait several more weeks. I asked for a refund around 19 February 2013 and I still have not received the same. I have threatened court proceedings but that has no effect. They took my money in an instant and now simply wont pay me back. I strongly urge and recommend never using this company!!! I Woeful and shameful behaviour. I have also contacted Trading Standards and asked them to investigate why they have refused to give me a refund. I am now contemplating issuing Court proceedings, as they will not give me a satisfactory refund. Use them at your own peril. Any refund I may be provided may take 4 months or more to get. This is after I placed my original order in January 2013, so that would take me to August 2013, when they received the returned goods on 11 March 2013. The refund may apparently have come through my bank (I used my debit card), as this company have refused to refund me. They took my money and have simply kept it!!. This company do not care for their customers at all and they will keep your money if you return the goods.

Made an order online at the end of March, was called 2 days later to be told that an employee had inadvertently cancelled my order and that I would receive a refund in 48-72 hours. I was asked to make a payment by card over the phone which I refused to provide as it was insecure and sounded dodgy. As expected no refund has materialised and after phoning and speaking to the alleged manager who told me that SagePay is holding my refund and that I will have to chase with my bank, I have been offered delivery of the products which is interesting given that I am supposed to be being refunded. I have been accused by the alleged manager of basically being a liar and misunderstanding the situation. I now have no products and am £562 out of pocket. Trading Standards have been informed, please do not use this company under any circumstances. They are untrustworthy bordering on criminal and have absolutely no concept of customer service.

We ordered (and paid for) a table on 2nd Feb 2013 - the website said 5-7 days delivery.... and promised great Customer Service.
It is now April and we are STILL waiting for the table to be delivered. Furniturebuyer have replied to 2 emails with further delivery dates (none of which have happened).... They are now not responding to my emails and are not answering the phone, and they are not available on 'live chat'. They have gone silent on me.
I am now dealing with my credit card compnay and in the process of obtaining a refund via my credit card for non-delivery of goods. I am also in the process of writing to Trading Standards to make a formal complaint.
DO NOT USE THIS COMPANY - they do not uphold their promise to deliver, and do not have any Customer Service, let alone 'outstanding customer service'!

I placed an order for a dining table with Furniture Buyer on 3rd October 2012 and was told (on the telephone, by Ran of Furniture Buyer) that it would be painted the colour I required and delivered in 4-6 weeks - which I thought would be in plenty of time to arrive before Christmas...WRONG!! After numerous emails and phone calls from myself, I received my first email from Furniture Buyer on 26th November 2012, stating that they would contact me the following Wednesday with a date for delivery (baring in mind they had now already breached their contract, according to the Trading Standards Agency).
This process went on until well into December - me emailing and phoning to be told the delivery will be here next week (every time I spoke to them) - during this time Furniture Buyer never kept to their word; I didn't receive any updates either by telephone or email.
By this time, Christmas was fast approaching and still no table - I emailed once again asking if the table would be delivered in time for Christmas and once again promised by Furniture Buyer that it would be.
Well Christmas Eve came, but no table! -I telephoned Furniture Buyer and there phone line would ring, then no answer, but an engaged tone - so we had the inconvenience of having to go to a store and buy a table that would seat all of our guests over Christmas.
So now we didn't need the table, after the holidays I telephoned to cancel my order and asked for a full refund, I was told to put that request in an email to their customer service department ...so I did just that and received an email back stating; we have cancelled the order and forwarded the details to the accounts for a refund that will be processed in 10 days.
Well guess what? ...to this day I am still waiting for my refund!!!
I have phoned a number of times, my husband has phoned a number of times since and we just keep being told the same thing (by the same person; Sam) over and over; a full refund will be credited to your card within 3 days...
This is what it states on their website;
*Can I cancel an order if I change my mind?
If you have a change of heart, you can cancel at any time before your item is dispatched. Simply contact us and we'll cancel your order and give you a full refund.
ALSO; *Service and quality second to none* (absolute rubbish!)
AND; *live support* (isn't very live at all!!)
I do hope this helps any potential buyers make a decision on whether to purchase anything from 'Furniture Buyer'...
They are very unprofessional, incompetent, deceitful and have no knowledge, what so ever, of Good customer service!!
A note to Furniture Buyer; Customer service is the provision of service to customers before, during and after a purchase... its not just about stating on your website; "Service and Quality second to none"!!