FurnitureboxUK Reviews 

10,254
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,352 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the delivery is exceptionally fast and reliable, often arriving the next day. Consumers also appreciate the sturdy quality and attractive design of the products, noting that items arrive well-packaged and are remarkably straightforward to assemble at home. Some reviewers were not happy with certain product flaws, mentioning issues like broken items, rust, or feeling the internal metal frame through the furniture. However, a few consumers experienced disappointment when items did not last as expected, noting durability concerns or pointing out that the supplied covers required replacements.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the stylish designs, comfort, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting swift next-day arrivals and... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction and appreciation for sturdy... See more

Order

Users describe positive interactions with order, noting an informative website and an easy ordering process.... See more

Service

Consumers find service to be positive, highlighting a smooth, great experience from start to finish.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a Bobby Blue Velvet single folding sofa/chair bed on Sunday 16th August, in preparation for welcoming my sister who was staying with us from 19th August. The chair was delivered on time by a... See more

Rated 5 out of 5 stars

Ordered 6 chairs and a dining room table. The chairs came separately wit no issues. The table came in three separate boxes. On inspection there was one part of the table damaged, called Furniturebox i... See more

Company replied

Rated 5 out of 5 stars

Lovely solid wood bedside cabinets. Feel really sturdy, look great and were packaged really well, ensuring no scrapes or damage in transit. Also, nice that they came fully assembled, made things very... See more

Company replied

Rated 5 out of 5 stars

From start to finish the service was great . The furniture looks amazing. The assembling wasn’t easy but we got there. I do recommend the instructions to be clearer and maybe the screws in indivi... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Furniture Accessories
  5. Furniture Wholesaler
  6. Kitchen Furniture Store

About FurnitureboxUK

Written by the company

Welcome to Furniturebox – your destination for premium yet affordable furniture that blends value, quality, and style seamlessly. Our range has contemporary designs for living rooms, dining rooms, bedrooms, home offices, hallways, and gardens, all without breaking the bank. We're dedicated to making your dream home a reality without compromising on luxury looks. Experience top-tier products and service, as endorsed by our glowing reviews. Luxury living and budget-friendly prices – that's Furniturebox's commitment.

  • Fast and Free Next-Day Delivery: Enjoy swift delivery on business days, Monday to Friday, to UK mainland. Order by 8pm for next day delivery. Some custom orders (beds and sofas) excluded.
  • Flexible 30-Day Returns: Return unused items within 30 days of delivery, with most items eligible for free courier collection. Sofas, upholstered beds, and mattresses may incur a collection fee.
  • Exceptional Customer Service: Our Customer Experience team is here to address inquiries and resolve issues promptly.
  • 2-Year Guarantee: Experience peace of mind with our 2-year guarantee on most of our products. Guarantee ensuring lasting satisfaction.

Shop with confidence at Furniturebox!

Free Next Day Delivery!*

Fast and Free!

*Next-day delivery is available on UK mainland orders placed before 8PM, Monday to Friday. Larger items, such as beds and sofas, may have different delivery times

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(10,254)

1,265 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order

Easy to order, no transport cost, received order earlier than stated.

3 July 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Thank you for your lovely review!

We're delighted to hear that you found the ordering process easy and that you were pleased with our free delivery. It's even better to know that your order arrived earlier than expected!

Thank you for choosing Furniturebox and for taking the time to share your experience. We really appreciate your support and hope to welcome you back again in the future.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Good quality garden furniture

Good quality garden furniture. Initially had an issue with a part, but was resolved swiftly and part was replaced. Customer service is 5 star.

3 July 2026
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Reply from FurnitureboxUK

Thank you for your wonderful review!

We're delighted to hear that you're pleased with the quality of your garden furniture. While we're sorry there was an issue with one of the parts initially, it's great to know that our team was able to resolve it quickly and get a replacement to you without delay.

Your kind words about our customer service really mean a lot to us, and we'll be sure to pass your feedback on to the team. Thank you for choosing Furniturebox, and we hope you enjoy your new garden furniture for many years to come.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Much better quality than expected

Very quick delivery and an option to choose your delivery date.
The garden set was quite difficult to put together but it was all correct and my husband managed it without any missing parts (nice they included some spares). He did comment that he had to use his own tools and assembly with the ones provided would have been much harder.
The quality however was so much better than we expected for the cost. We are very happy with the look of it in the garden.

3 July 2026
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Reply from FurnitureboxUK

Thank you for your detailed review!

We're delighted to hear that you were pleased with the quick delivery and the flexibility of being able to choose your delivery date. It's also wonderful to know that, despite the assembly taking a little longer than expected, everything arrived complete, with no missing parts, and that the spare fixings were appreciated.

We really appreciate your feedback regarding the assembly tools provided, as comments like this help us identify where we can improve. Most importantly, we're thrilled to hear that the quality exceeded your expectations and that you're so happy with how your new garden set looks in your garden.

Thank you for choosing Furniturebox and for taking the time to share your experience. We hope you enjoy your new garden furniture for many years to come.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Large mirror

We ordered a large mirror around 6pm yesterday evening and it arrived around 10.30 today. Amazing service would definitely use this company again. So quick and efficient.

16 July 2026
Unprompted review
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Reply from FurnitureboxUK

Thank you so much for your fantastic review!

We're thrilled to hear that you were impressed with our delivery service. Receiving your large mirror less than 24 hours after ordering is exactly the kind of efficient service we aim to provide, so it's wonderful to know we exceeded your expectations.

Thank you for your kind words and for choosing Furniturebox. We're delighted to hear you'd shop with us again, and we look forward to welcoming you back in the future.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Great overall experience

Ordering was easy furniture arrived on time it was easy to put together and is fabulous value no problems whatsoever which is unusual these days. So pleased.

2 July 2026
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Reply from FurnitureboxUK

Thank you so much for your fantastic review!

We're delighted to hear that you found the ordering process easy, your furniture arrived on time, and that it was straightforward to assemble. It's especially wonderful to know that you're so pleased with the quality and value for money.

We're also really pleased that everything went smoothly from start to finish. Providing a hassle-free experience is exactly what we strive for, so your kind words mean a lot to us.

Thank you for choosing Furniturebox. We hope you enjoy your new furniture for many years to come, and we look forward to welcoming you back again in the future.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Great casual chair at a good price

Great casual chair at a good price

15 October 2025
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Reply from FurnitureboxUK

Thank you for your great review!

We're delighted to hear that you're so pleased with your new chair and that you found it to be great quality at a good price. It's wonderful to know it has met your expectations.

Thank you for choosing Furniturebox and for taking the time to share your feedback. We really appreciate your support and hope to welcome you back again in the future.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery. Furniture well wrapped and easy to assemble. Very pleased with our new dining table and chairs.

30 June 2026
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Reply from FurnitureboxUK

Thank you for your fantastic review!

We're delighted to hear that your new dining table and chairs arrived so quickly and that everything was well packaged for delivery. It's also great to know you found the furniture easy to assemble and that you're so pleased with your new dining set.

Thank you for taking the time to share your experience and for choosing Furniturebox. We really appreciate your support and hope you enjoy your new furniture for many years to come.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Lovely bedside tables

Furniture came quickly and was well packed. Really lovely bedside tables for a good price

1 July 2026
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Reply from FurnitureboxUK

Thank you for your lovely review!

We're delighted to hear that your bedside tables arrived quickly, were well packaged, and that you're so pleased with their quality and value for money. It's wonderful to know they've met your expectations.

Thank you for choosing Furniturebox and for taking the time to share your experience. We really appreciate your support and hope to welcome you back again in the future.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Product great

Product great, delivery as promised, packaging very protective. Customer service responded very quickly

1 July 2026
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Reply from FurnitureboxUK

Thank you for your wonderful review!

We're delighted to hear that you're so pleased with your purchase and that it arrived exactly as promised. It's great to know the protective packaging ensured everything reached you safely and that our customer service team was able to respond quickly when you needed us.

Thank you for taking the time to share your experience and for choosing Furniturebox. We really appreciate your support and hope to welcome you back again in the future.

Best wishes,
FurnitureboxUK 🪑📦

Rated 4 out of 5 stars

Excellent table & chairs

Excellent table & chairs, absolutely delighted. Only downside was the limited and very expensive delivery to NI, but worth it for the products. Will buy from this retailer again!

1 July 2026
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Reply from FurnitureboxUK

Thank you so much for your wonderful review!

We're delighted to hear that you're absolutely delighted with your new table and chairs. It's fantastic to know that the quality made such a great impression and that you'd shop with Furniturebox again.

We also appreciate your feedback regarding delivery to Northern Ireland. We understand your comments about the limited options and additional cost, and we'll be sure to pass this feedback on to the relevant team as we continue looking for ways to improve our service.

Thank you again for choosing Furniturebox. We hope you enjoy your new furniture, and we look forward to welcoming you back in the future.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Very impressed

Very impressed! Chairs are beautiful, prompt delivery, customer service very polite and efficient

30 June 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Thank you so much for your wonderful review!

We're delighted to hear that you were so impressed with your experience. It's fantastic to know that you love your new chairs, your order arrived promptly, and that our customer service team provided polite and efficient support.

Thank you for your kind words and for choosing Furniturebox. We really appreciate your support and hope to welcome you back again in the future.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Excellent set

Excellent set, and very comfortable!

30 June 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Thank you for your fantastic review!

We're delighted to hear that you're so pleased with your new furniture set and that you found it to be so comfortable. It's wonderful to know it has met your expectations.

Thank you for choosing Furniturebox and for taking the time to share your feedback. We hope you enjoy your new set for many years to come.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

I now have 2 parasols and I’m thrilled…

I now have 2 parasols and I’m thrilled with them. Easy to put up and take down. They’re doing the job.

30 June 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Thank you for your lovely review!

We're delighted to hear that you're thrilled with your two parasols. It's great to know that you found them easy to put up and take down, and that they're doing exactly what you needed them to.

Thank you for choosing Furniturebox and for taking the time to share your experience. We hope you enjoy your parasols throughout the summer, and we look forward to welcoming you back again in the future.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Dining chairs

Good price
Product did not disappoint
Speedy delivery
Great customer service

19 June 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Thank you for your wonderful review!

We're delighted to hear that you found our products to be great value for money and that they lived up to your expectations. It's also fantastic to know that your order arrived quickly and that you had a great experience with our customer service team.

Thank you for taking the time to share your feedback and for choosing Furniturebox. We really appreciate your support and hope to welcome you back again in the future.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Great price

Great price, nice quality, fast delivery - would highly recommend

25 May 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Thank you for your fantastic review!

We're delighted to hear that you're pleased with the quality of your furniture, found it to be great value for money, and that your order arrived quickly. Providing quality products at competitive prices with fast delivery is exactly what we strive for.

Thank you for your recommendation and for choosing Furniturebox. We really appreciate your support and look forward to welcoming you back again in the future.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Tenby large cream benches

Very pleased with these benches; exactly what I was after. Delivery was quick. Can’t fault service or product at all.

29 June 2026
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Reply from FurnitureboxUK

Thank you for your fantastic review!

We're delighted to hear that your new benches are exactly what you were looking for and that you're so pleased with both the product and the service. It's also great to know your order arrived quickly.

Thank you for your kind words and for choosing Furniturebox. We really appreciate your support and hope you enjoy your new benches for many years to come.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Excellent quality

Easy to order. Quick delivery. Excellent quality chairs.

21 May 2026
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Reply from FurnitureboxUK

Thank you for your wonderful review!

We're delighted to hear that you found the ordering process easy, your delivery was quick, and that you're so pleased with the quality of your new chairs.

Thank you for taking the time to share your experience and for choosing Furniturebox. We really appreciate your support and hope to welcome you back again in the future.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

First class service

First class service. Ordered a large furniture set and received the full order within two days. Highly recommended!

29 June 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Thank you so much for your fantastic review!

We're delighted to hear that you received first-class service and that your large furniture set arrived in full within just two days. Providing a fast and reliable service is something we always strive for, so it's wonderful to know we met your expectations.

Thank you for your recommendation and for choosing Furniturebox. We really appreciate your support and hope to welcome you back again in the future.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Bistro set i bought is of high quality

Bistro set i bought is of high quality. I recommend

10 June 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Thank you for your great review!

We're delighted to hear that you're so pleased with the quality of your new bistro set. It's wonderful to know it has met your expectations.

Thank you for your recommendation and for choosing Furniturebox. We really appreciate your support and hope you enjoy your new furniture for many years to come.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Whats not to like!

Good easy website. Prompt delivery. Very nice simple, comfortable dining chairs in the perfect colour for our room. Also a good price.

29 June 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Thank you for your lovely review!

We're delighted to hear that you found our website easy to use and that your order was delivered promptly. It's fantastic to know that your new dining chairs are the perfect colour for your room and that you're pleased with their comfort, style, and value for money.

Thank you for choosing Furniturebox and for taking the time to share your experience. We hope you enjoy your new chairs for many years to come, and we look forward to welcoming you back again in the future.

Best wishes,
FurnitureboxUK 🪑📦

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