The customer service was good ,offering me a discount as the chair was advertised as next day delivery ,but they couldn't do that after I,d placed the order. The chair,Prestige, swivel recliner is OK... See more
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Review summary
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Reviews shaping this summary
Good service, easy to contact, little mix up as to when furniture would be delivered but promptly corrected. Delivered exactly on time.
Company replied
Delivery was on time. Only one man who found the parcels very heavy. He did manage to do it alone.
Company replied
Easy to order and great customer service, nice products and fast delivery, communication was also great.
Company replied
Company details
Written by the company
Elevate your living space with Furn-on.com, where finding the perfect piece is as simple as a few clicks. We are a trusted online store offering a wide selection of furniture for every room in your home. Whether you’re searching for a plush, statement sofa for your lounge or a serene, stylish bed frame for your sanctuary, our selection bridges the gap between timeless classics and modern trends. At Furn-on, we prioritize a seamless shopping experience and attentive service to help you create a space you love.
Contact info
United Kingdom
- +44 7458 029900
- info@furn-on.com
- www.furn-on.com
4.2
Great
2K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Furn-On
Hi Mat,
Thank you for your 5 star review and recommendation. We look forward to you shopping with us again in the future.
Furn-On Customer Services.
Urban Elegance Reclaimed Bookcase
Urban Elegance Reclaimed Small Bookcase. I bought 2 of these. I love them. Made from reclaimed wood they look great and I would call them medium size (which is what I wanted) rather than small. Great customer service and delivery - I was able to arrange delivery to my upstairs room of choice - they are quite heavy.
31 January 2024
Reply from Furn-On
Hi David,
Thank you for sharing how delighted you are with your new bookcases and that you received excellent customer service.
We are pleased that on this occasion when you contacted us that we were able to accommodate your special request for an upstairs delivery.
Furn-On Customer Services.
Read the one star review before…
Read the one star review before ordering, the customer service is terrible ,I was left without money and the item ordered, they lie in the answer that they give on trustpilot. I don’t think I ever encountered worse customer support than with Tony from this company.
8 February 2024
Unprompted review
Reply from Furn-On
Hi,
Thank you for your feedback. We are unable to accept the return of an item which has been assembled and have provided evidence to demonstrate that this is the case.
We have had communication directly and requested details regarding the poor customer service you referenced so that this can be fully investigated however this has not been provided.
Please get in contact directly if your require additional assistance.
Furn-On Customer Services
Ordered late evening but still…
Ordered late evening but still despatched following day. Keep informed from start to finish and arrived in good condition.
7 February 2024
Reply from Furn-On
Hi Paul,
Thank you for your review and letting us know you appreciated receiving our order updates.
Its great to hear how happy you with with the experience of purchasing from ourselves.
Furn-On Customer Services.
Reply from Furn-On
Hi Mrs Fraser,
Thank you for sharing that you are very happy with your new table and delivery was made to you quickly.
Furn-On Customer Services.
An excellent company to deal with
An excellent company to deal with. All instructions were followed for delivery. The parcel was in two separate pieces and when I advised I only received one parcel Furn-on went out of their way to ensure delivery of the second parcel. They were an excellent company to deal with. I was updated with emails and they followed up as promised. The wardrobe is very good quality and very good value for money. I would definitely use Furn-On again. Thank you so much
5 February 2024
Reply from Furn-On
Hi Neil,
Thank you for taking the time to share your experience, we are pleased to hear that you found the assistance received from our customer services team to be excellent.
Now that you have your new wardrobe set up in your home its wonderful to hear that you have found it to be good value for money and of great quality,
We look forward to you shopping with us again in the future.
Furn-On Customer Services.
High Recommendation.
Great product at a very good price .Item was exactly as advertised really pleased with all round service.
26 January 2024
Reply from Furn-On
Hi Alan,
Thank you for your review and letting us know that you have found your item to be exactly as advertised. We are also pleased to hear that that you received excellent service and value for money.
Furn-On Customer Services.
Great delivery, great price and great product.
The delivery of our flat pack wardrobe went very well, everything arriving intact.In fact, extremely well packed in the factory.
Great delivery guys as well.
It is now up and I am delighted with it. I was pleasantly surprised at the high. quality and general sturdiness of the item given the price ....excellent value for money.
I shall be back .
20 January 2024
Unprompted review
Reply from Furn-On
Hi Martin,
Thank you for letting us know that you have found your new furniture to be of excellent quality and that we offered you great value for money.
We are delighted that delivery went smoothly and everything arrived safely with you.
Furn-On Customer Services.
I like this seller
I like this seller. Prices are very competitive compared to other outlets for the exact same goods. Tony is very helpful and good to deal with.
The only criticism is that the bed ( which came direct from wholesaler) is supposed to be brown and it is more like black. A very bitter dark chocolate colour. Think this could be noted on the description, otherwise all good
1 January 2024
Unprompted review
Reply from Furn-On
Hi Joy,
Thank you for your feedback. We shall share your positive feedback within the office.
We shall also take up your information regarding the bed and discuss with our supplier.
Furn-On Customer Services
Absolutely beautiful sofas …
Absolutely beautiful sofas would definitely recommend furn-on to anyone delivered very quickly and driver was an absolute pleasure very helpful and polite would definitely buy from them again
19 January 2024
Reply from Furn-On
Hi Margaret
Thank you for taking the time to share how delighted you are with your new sofas and that you would recommend us to others.
We look forward to you shopping with us again in the future.
Furn-On Customer Services.
Reply from Furn-On
Hi
Thank you for sharing that the that not only the ordering process was straight forwards but that you also received excellent communication and delivery as expected.
Furn-On Customer Services.
Was a bit sceptical at first as never…
Was a bit sceptical at first as never heard of them, however, they were brilliant. Great communication and even managed to get a quicker delivery. Will definitely pass on to friends and family for future purchases.
17 January 2024
Reply from Furn-On
Hi,
Its wonderful to hear that you received excellent service and communication on your recent order with us.
Thank you for for also recommending us to others.
Furn-On Customer Services
Easy to order on line and delivered…
Easy to order on line and delivered when promised.
15 January 2024
Reply from Furn-On
Hi Sandra,
Thank you for letting us know that you found the process of ordering from ourselves to be straight forwards and that your delivery arrived in the advertised lead time.
Furn-On Customer Services.
The packaging was pretty good
The packaging was pretty good, the boxes were slightly damaged externally which was due to courtiers/transit but contents inside were very well protected. 5* for that. The wardrobe itself was exactly as expected and looks lovely in place. It’s not the most expensive so is not expected to last the 25+ years my last one did but we’ll see. Will buy from furn on again I'm sure. Andrew
8 January 2024
Reply from Furn-On
Hi,
Thank you for taking to time to share your experience of purchasing from ourselves. We are pleased to hear that the protective packaging worked well and ensured that your items arrived without any damage to them.
Now that you have your wardrobe in place and it is as expected we appreciate you rating us with 5 stars.
Furn-On Customer Services.
Fine for the money dose what we need it…
Fine for the money dose what we need it to do. Just not very well made
Don’t like that there’s gaps round the drawer fronts.
5 January 2024
Reply from Furn-On
Hi,
Thank you for taking the time to leave us a review, if you have any concerns over your new sideboard not being as per the advertised images please contact us directly so that we can look to assist you further with this.
Furn-On Customer Services.
Chest of drawers - First time buyer
100% happy customer here! I was very dubious about ordering from this company as I’d never heard it before and they had the same chest of drawers that I wanted for £100 less than other websites. I bit the bullet and I couldn’t be happier. The deliver driver was an absolute gentleman. The chest of drawers is of really good quality, with really easy to follow instructions and all the pieces fitted in perfectly. Thank you for making me a happy girl!
5 January 2024
Reply from Furn-On
Hi Alba,
Thank you for taking the time to share your experience of ordering from us. Its wonderful to hear that we provided not only great value for money but that the delivery process also worked so well for you and that you are so happy with your new chest of drawers.
Furn-On Customer Services.
Ordered and delivered quickly
5 January 2024
Reply from Furn-On
Hi Yvonne,
Thank you for your review its wonderful to hear the delivery was with you as anticipated.
Furn-On Customer Services
Very easy to negotiate with
3 January 2024
Reply from Furn-On
Hi Mary,
Thank you for your 5 Star Review and letting us know how pleased you were with your recent purchase.
Furn-On Customer Services
Delivered on time and prompt
Delivered on time and prompt. The communication was really good. Emails providing details what will happen and if needed, how to get help. The item was put up, all pieces there, no damage. Looks great. Thank you
18 December 2023
Reply from Furn-On
Hi Donna,
Its wonderful to hear that you found our communication regarding your order to be so helpful.
We are pleased that assembly was straight forwards and that your new furniture is looking fantastic in your home.
Furn-On Customer Services.
Some issues with warped panel
Overall the product was good. However, one side panel of the wardrobe was very warped. I didn't notice until I'd started building, so kept on going. In the end, the warp didn't stop it working. However, the back panel sticks out where the side panel curves inward and getting the drawers and door to fit that side was harder to do. Shame about this as it's a substantial wardrobe, besides the issues caused. Maybe you need to check quality better or check how products are stored. I'd advise customers to check carefully before starting build - unlike me!
In reply to your reply - that's v kind but if I were to take the wardrobe apart to put in the replacement it would tear the joints etc to bits. I appreciate you would have replaced the part at an earlier stage but it's just too late now. Thanks all the same. Not all companies even try to help. 👍
4 December 2023
Reply from Furn-On
Hi David,
Thank you for taking the time to leave a review. We are sorry to hear that one of your wardrobe parts was warped on delivery and this is affecting the wardrobe. If you would like to contact us directly, we are happy to look into this further for you and the possibility of a replacement part.
Furn-On Customer Services.
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