Fullrate A/S Reviews 

Keep having minor problems. Latest one being network denying me call and text connection to some numbers. Customer service Not contactable in the weekend which is an issue when you are unable to receive a very inoprtant phone call. They have improved customer service much more polite last time I talked with them but I only got one of the issues fixed. Also crazy rates from European calls, and no good subrictions suitable for internationals or requent travellers like some companies. I am just a bit tired of small things happening, considering a move if things don't smooth out soon.

I have had some problems with the company and the workers have solved it really fast. Congratulations to them! But the invoices are bigger than expected, so I am not the most happier customer of Full Rate.

Its very fine

I had a chance once to speak with one of Full rate representative. He responded well and solved my problem.
I am quite satisfied with Full rate service as well.

Fullrate is great because it's convenient to pay and the wifi works great :) Their customer service is super friendly and helpful as well

Everything is fine and employees are great, always trying to help, but sometimes we have problems with signal and can't log in to wanted sites, but that doesn't happen too often :)

Slow internet, sometimes no connection at all, even I live in Aarhus. I was charged 200dkk for some calls to Europe, I was not informed about it. I had Lebara before, the internet was working perfectly and calls to Europe countries was for free. Don't recommend this provider, choose something better.

I have been trying to establish internet connection at my home for a month and only fullrate managed to deliver what they promise in really short time. Thank you for that !! Really appreciated !! All the rest companies in Cph are pretty terrible specially Yousee!

They lied about when our internet would start working.
And then it was weekend, so no way to contact them.
When I finally got through Monday morning, the guy on the phone talked to me as if I was stupid thinking that it could start working on a weekend. I told him we got an email saying just that and he replied that I probably just didn't get that email. When he saw the email he didn't apologise, just told me he couldn't do nothing and that I had to wait until tomorrow at some point. Great service

I am beyond happy that i finally moved to fullrate thanks to my friend who rekomend the fullrate compagny manytimes and i just ignored him!!! big mistake from my part.
Fullrate made my transition from another telephone compagny really smooth, they are very efficient, you get whay you pay for and their customer service is just on the top. I am speaking from my experience and i can say i have been a custumer in many telephone companies and the recent one was telia who by the way was so bad that i am still recovering from it.
fullrate staff are very well trained, very polite and very helpful. I rate you guys 10 stars... you have a customer for life.
greetings
sarah

I have servers with webervices which are highly important for me to be reachable from the internet. When I wanted to switch the broadband provider I was in contact with a Fullrate salesman who told me that it is possible to use bridged mode and get a public IP on my firewall. I clearly asked twice and was ensured it will work.

Everything looked fine, I payed, got the product and the line was up only two hours after midnight - great! Bridged mode didn't work though and when called in to their support this morning they told me clearly and straight out that this will not work with their product.

I then immediately contacted the contracts department where they told me they will look into it. I then called twice (around 13:20 and 15:50) later the same day to get a status. It is important for me as my services are not reachable right now. I will be out the next two days and then there's the weekend, so I will first be able to process something in another 5 days and at that time have a downtime of 6 days + all days upfront until I can get to a provider which hold to their promises....

The second time I called, the lady was completely unwilling to help and asked me if I already called in a billion of times (!) for the same thing. I was clearly told that they have 48h to look into it and there is absolutely no way to get a reply now as they are in full hurry to answer calling clients and that she had to end the call because there's nothing that can be done faster.

From all ISP's I have had in the appartements I lived - both in Switzerland and in Denmark - this is by far the worst experience ever.

Doing an error is human - not being willing to help even though the customer tells the importance of the case is simply NOT OK!

Was approached by one of their salespeople when exiting Netto. I was obviously, not informed of 6 months binding. Now, when i signed with another company, 4 months later, they want to charge me until October. When i told them that i was not informed by their salesperson, Søren Lundsgaard, AM065 of a 6 months binding period and that i will tell everyone i know and care about how they treat their customers, i was immediately asked if i can wait for a second because they will talk to their supervisor.

They get back to me and inform me that they will cancel the contract, even though they shouldn't and that they are doing it because of good faith. I only thanked that person and hung up, there was obviously no point on explaining her that there was no good faith in their gesture, but only trying to save reputation.

I obviously still haven't received a confirmation of them cancelling.

I can promise you though, that i will cancel my girlfriend's contract with you as soon as possible and inform everyone of this bad business practices.

Customer comes first!

They called debt collector for asking me to pay for the modem, even I returned back for more than 3 months ago. The funny thing is fine for the modem is increasing every month. I asked to cancel it, but they said it's already too late. Please choose other company.

Worst company ever don't use them, bad 4g coverage and they made to pay 80 kr for 1 call abroad where I spoke like for 1 min and if you want to leave the company there is a 6 months waiting period before you can leave.

Flink support keeps there promises all around a great company ;)