Its hard not to use offensive words, so ill do this quick. I have had sooo many bad experiences with Yousee since they merged with Fullrate back in March. I cant count how many times we wernt able to... See more
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See what reviewers are saying
I shared my disappointing experience with Fullrate via Trustpilot. Here's some of what they wrote as a reply: "We try our utmost not to devalue our customers and their wishes, but sometimes w... See more
Company replied
Service over the years was decent. Where they lose a star is partly in insisting that we send their router back (I have never been asked by any of 8+ companies in the UK for this), but mainly th... See more
Company replied
I got asked to join You one afternoon somewhere in Copenhagen, many years ago. I was a bit sceptic about that way of getting new clients, but Your price was very good and I decided to check it out. To... See more
Company replied
Company details
About Fullrate A/S
Information provided by various external sources
TAK FORDI DU TAGER DIG TID TIL AT GIVE OS FEEDBACK
Vi sætter stor pris, på at du tager dig tid til at give os feedback. Den indsigt hjælper os til at vide hvad vi gør godt og hvis der skulle være noget vi gør mindre godt - så vi ved hvad vi skal arbejde på at forbedre.
OPLYS MEGET GERNE FULDE NAVN ELLER KUNDENUMMER
For at vi kan hjælpe dig bedst muligt, så må du i din Trustpilotanmeldelse meget gere angive dit fulde navn eller dit kundenummer. Så kan vi bedst muligt hjælpe dig, hvis du skulle have problemer. Vær opmærksom på, at dit kundenummer ikke bliver offentliggjort på Trustpilot. Det er kun dig, Fullrate og Trustpilots administratorer, der kan se det.FULLRATE KUNDESERVICE
Få svar på dine spørgsmål her
Ring til Kundeservice på 32 15 45 00
Skriv til Kundeservice på kundeservice@fullrate.dk
Vores kundeservice er åben mandag til fredag 08.00-16.00
FULLRATE SUPPORT
Skulle du have et problem med forbindelse, WiFi, udstyr eller har du brug for anden teknisk rapport, så ring til vores eksperter i Support.
Ring til Support på 32 15 45 00
Skriv til Support på Support@fullrate.dk
Mandag til torsdag 09.00-17.00
Fredag 09.00-16.00
OM FULLRATE
Fullrate har siden 2006 hjulpet danskerne med at komme 100% PÅ internettet til en konkurrencedygtig pris. Vi ønsker, at vores kunder skal have den bedste internetoplevelse, og vi leverer i dag bredbånd med hastigheder helt op til 1000 Mbit.
Udover at du hos os kan få bredbånd via Fiber, kabel TV-stikket, telefonstikket og Hybrid, så tilbyder vi mobilabonnementer, mobilt bredbånd og TV-pakker, så du kan samle hele hjemmets digitale behov hos os.
Hos Fullrate kører vi løbende konkurrencer alle vores kunder kan deltage i.
Contact info
Telegade 2, bygn. 4, 2630, Taastrup, Denmark
- 32 15 45 00
- kundeservice@fullrate.dk
- www.fullrate.dk
3.0
Average
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problems with waiting time to get support
The problems that I experienced are:
1. I had problems with equipment when I connected to fullrate and it took over half an hour waiting time on the phone to get connected to the support team.
2. Fullrate web site is not translated into English.
24 December 2014
Unprompted review
Altid et skridt foran
Tak for altid god service - I er value for no money!
23 December 2014
Unprompted review
Good product, great price
Good product, great price. Almost perfect, however the bundled router needs to be restarted frequently and every 3-4 days I need to reset everything to get the connection back up.
23 December 2014
Unprompted review
super service
23 December 2014
Unprompted review
Good network
Full rate is a good network provider but some issues during the weekends....
22 December 2014
Unprompted review
All almost perfect
I am in fullrate for 3 months. Everything has been perfect with connection , speed etc.
My only "bad" experience was with waiting time in customers' support line. 40 mins for each call. Please fix that.
Besides that, all perfect!
21 December 2014
Unprompted review
fullrate website
Even though I might learn Danish by now while living in Denmark. It's not always the case, and especially at the beginning it is quite difficult and risky to go apply for an operator whos language you cannot understand. The translation of the Fullrate homepage into English would benefit a lot to improve the costumer satisfaction, it would save so much time from trying to translate or calling the costumer support services in explaining different options. But the felxibility of offered packages fits me well, as not being an active mobile phone user, I prefer to have the 0 based offer, and paying the amount I actually spend. Thank you for that!
20 December 2014
Unprompted review
Internet is not working, too much witing for phone costumer service
My internet should start the 9th of December, but untill today nothing work. I called the costumor service twice, i waited for 20minutes
19 December 2014
Unprompted review
internet speed is unstable and unreliable
I am not happy with the consistency of the service. The speed fluctuate and some time it is difficult to watch netflix at all.
19 December 2014
Unprompted review
Stabilt og fint net
Tak for god service og god jul og godt nytt år
Mvh
Talal Hawila
19 December 2014
Unprompted review
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