The Full Nest Bouquet was received in poor condition, since it was left on a 100⁰ porch in Florida...no door knock with personal delivery. Some of the fragile blooms were already moldy. I fear that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don't know if the arrangement I ordered to be delivered to her burial site was done. I received an email stating that it was delivered, but no visual confirmation. I tried to get the name of the f... See more
Company replied
Ordered arrangement of 24 roses for Mother's Day. They were delivered in a box and in very poor condition. There wasn't 24 stems in total. FTD compensated by giving a small refund that didn't even... See more
They delivered the flowers to the location, but did not ensure the person received them as a result my wife did not get her flowers on our anniversary day. I did include her phone number for any ques... See more
Company replied
Company details
About FTD
Written by the company
For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.
Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.
FTD Freshness Guarantee
7-day freshness guarantee
Your perishable flowers and plants are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N LaSalle St, 60601, Chicago, United States
- 1-800-736-3383
- www.ftd.com
3.2
Average
3K reviews
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Reply from FTD
We appreciate your review and appreciate you taking the time.
Reply from FTD
We appreciate your review and appreciate you taking the time.
not enough electronic feedback on the…
not enough electronic feedback on the status of the order. I would have expected it to show up during the day. Not a 6:30-7pm at night. Need to be able to specify morning or pm
3 April 2026
Reply from FTD
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
Reply from FTD
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
Very satisfied
My daughter-in-law loved them. She sent a picture, very pretty. On time, notified of delivery. Will order again.
18 March 2026
Reply from FTD
We're so grateful that you took the time to share your experience with us.
THE FLOWERS WRRE PERFECT AND BLOOMED…
THE FLOWERS WRRE PERFECT AND BLOOMED AND RECEIVED ALLOT OF COMPLIMENTS
9 April 2026
Reply from FTD
Thank you for taking the time to review your experience with our service.
The flower arrangement that was…different from what I ordered
The flower arrangement that was delivered was far from what I had ordered- nothing was simlar about it. Although FTD did respond quickly to my complaint, they only refunded the delivery fee and provided a generic apology response. Will not order from them again as I won't trust I'm getting what I ordered.
8 April 2026
Unprompted review
Reply from FTD
We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.
I would have put zero if there was one
I would have put zero if there was one. The flowers that were received were not the ones I ordered. I messaged FTD and no response back from them.They don’t stand by accurate deliveries….
27 March 2026
Reply from FTD
A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
Beautiful flowers and they was brought…
Beautiful flowers and they was brought on time! I asked for a time, it wasn’t guarantee, but still managed to get them there at the time I requested! I will always give them my business!!
1 April 2026
Reply from FTD
We appreciate your review and appreciate you taking the time.
small for price
When I saw the bouquet that we sent, I thought it was on the small size for the price. I have ordered with you before and felt like I got my moneys worth. This time I didn't. The flowers were pretty, but the bouquet was small.
4 April 2026
Reply from FTD
A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
The bouquet of flowers that I ordered
The bouquet of flowers that I ordered, looked nothing like it when it was delivered. It was supposed to be a bright, pink, yellow spring floral arrangement, and that’s not what was received. It was actually quite dull looking. Sorry for the negative feedback as this was the first that I was not pleased with FTD florist usually, what you order is what you get
3 April 2026
Reply from FTD
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
deas flowers
flowers came ups, i wasnt home they came days later after sitting in box flowers died
6 April 2026
Reply from FTD
Thank you for discussing your experience with us. We're glad we could help resolve this issue.
Reply from FTD
A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
Reply from FTD
We're so grateful that you took the time to share your experience with us. Your feedback means the world to us! Thanks a bunch!
Chose a very good florist
Chose a very good florist. Arrangement was exceptional.
Punctual delivery.
Excellent service all around!
30 March 2026
Reply from FTD
Thank you for taking the time to review your experience with our service.
Reply from FTD
We appreciate you taking the time to post about your experience.
Easter Bunny!
The efficiency and the professionalism of FTD, stood out! Along with the quality of the product delivered makes me eager to utilize them again!
3 April 2026
Reply from FTD
We appreciate you taking the time to post about your experience.
Flowers arrived on the day it was…
Flowers arrived on the day it was supposed to. The delivery called and asked for directions instead of not delivering the flowers. To me that was a big plus.
3 April 2026
Reply from FTD
We're so grateful that you took the time to share your experience with us. Your feedback means the world to us! Thanks a bunch!
The ordering process is easy
The ordering process is easy, and the flowers are beautiful.
3 April 2026
Reply from FTD
We're so grateful that you took the time to share your experience with us. Your feedback means the world to us! Thanks a bunch!
Reply from FTD
We're so grateful that you took the time to share your experience with us. Your feedback means the world to us! Thanks a bunch!
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