Me encantan las sandalias de esta marca, tien muy buena calidad. Y tienen un excelente servicio al cliente. GraciasI love this brand's sandals, they have very good quality. And they have excellent cus... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⭐️⭐️⭐️⭐️⭐️ I accidentally ordered the wrong size shoes from YDN Shoes, and I was so impressed by their service. Not only did they offer me a free replacement, but they also let me keep the original... See more
Company replied
I love Fsj I originally ordered in Dec for Christmas my shoes were too small seems sizing is a little different as I wear 12 but had to get size 14 boots, but FSJ accommodated me through the entire ex... See more
Company replied
FSJ Has just been WONDERFUL with making an error on my shoe order. The customer service employees are the BEST❤️. They respond quickly and immediately correct their errors. It’s worth the 3-4 week... See more
Company replied
Company details
Written by the company
FSJ official store. Find the best offer for HOT Heels, women's fashion shoes at FSJ TOP Shoes Design. More offers and discounts could be found.
Contact info
United States
- www.fsjshoes.com
4.4
Excellent
523 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Satisfaction
This company went far and beyond the call of duty to get my order corrected. I submitted the wrong order and requested to change it and they did everything to see that I was satisfied and was getting what I wanted. I would highly recommend this company to anyone. The prices are reasonable too.
5 August 2025
Unprompted review
Reply from FSJ Shoes
Thank you for your comment. It is our goal to let customers buy satisfactory shoes and have a pleasant shopping experience. I wish you a nice day.
Customer service were very kind and…
Customer service were very kind and always gave me support.
3 August 2025
Unprompted review
Reply from FSJ Shoes
Thank you for your comment. It is our goal to let customers buy satisfactory shoes and have a pleasant shopping experience. I wish you a nice day.
Pink loafers!!
I saw an ads for the outrageous styles of shoes and I finally clicked - they have so many wild styles to choose from! I ordered a pair of pink loafers. They are what I expected and looked exactly as pictured. The shipping did take a little bit longer BUT that was it. A very happy customer.
24 July 2025
Unprompted review
Reply from FSJ Shoes
Thank you for your comment. It is our goal to let customers buy satisfactory shoes and have a pleasant shopping experience. I wish you a nice day.
Love My Shoes
All I have to say is the shoes are amazing, customer service are excellent with communication and customer satisfaction.. I am a forever customer.
2 July 2025
Unprompted review
Reply from FSJ Shoes
Thank you for your comment. It is our goal to let customers buy satisfactory shoes and have a pleasant shopping experience. I wish you a nice day.
It was easy to handle my issue
It was easy to handle my issue, very happy to do business with your company.
9 July 2025
Unprompted review
Reply from FSJ Shoes
Thank you for your comment. It is our goal to let customers buy satisfactory shoes and have a pleasant shopping experience. I wish you a nice day.
Easy to use and very user friendly
4 July 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking my shoes, we offer a wide variety of styles and convenient purchasing methods. Have a nice day.
I love the fact that you can buy these…
I love the fact that you can buy these shoes and then get them Tailored to your need. Such a if a shoe is 5.5 Inxh heel you can pay the extra money to get it a 3.5 inch heel. How awesome is that? Awesome!!!
30 June 2025
Unprompted review
Reply from FSJ Shoes
Thank you for your comment. It is our goal to let customers buy satisfactory shoes and have a pleasant shopping experience. I wish you a nice day.
Fun Shoes…
I ordered a pair of shoes in my regular size and they were a little tight. Once I informed them of the issue they immediately sent a request to the manufacturer and ordered them a half size larger. They didn’t hassle me at all. When my shoes arrived… they fit perfectly! I feel so appreciated.
Thank you nice pair ❤️
13 June 2025
Unprompted review
Reply from FSJ Shoes
Thank you for your comment. It is our goal to let customers buy satisfactory shoes and have a pleasant shopping experience. I wish you a nice day.
Feet difficult to fit
My feet are difficult to fit. FSJ worked with me until we reached a solution. I have rarely experienced such excellent customer service! The shoes are of excellent quality, comfortable and unique. I’m VERY pleased.
4 July 2025
Unprompted review
Reply from FSJ Shoes
Thank you for your comment. It is our goal to let customers buy satisfactory shoes and have a pleasant shopping experience. I wish you a nice day.
Customer service is really helpful
Customer service is really helpful. I ordered wrong size and they immediately sent me the correct size. I love my shoes!
3 July 2025
Unprompted review
Reply from FSJ Shoes
Thank you for your comment. It is our goal to let customers buy satisfactory shoes and have a pleasant shopping experience. I wish you a nice day.
I received an email thanking me for…
I received an email thanking me for using PayPal. The problem is that I do not possess a PayPal account. Do I need to inform my bank of this?
22 June 2025
Unprompted review
Reply from FSJ Shoes
We noticed that you paid with PayPal credit card, so the email mentioned that the PayPal payment was successful. Please rest assured that we are a legal and compliant website, and we have sold hundreds of thousands of pairs of shoes. If you have any questions, you can always contact us by email. Have a nice day.
I ordered a pair of the T-Strap Peep…
I ordered a pair of the T-Strap Peep Toe High Heel shoe, and, unfortunately the size was way too large for me… However, when I reached out to FSJ, they went above and beyond: they asked for a video of my foot in the shoe, so they could recommend a new size, they had the factory make me a new pair in a size 12, and told me I could KEEP the pair that was too big as well! Amazing customer service all around! can’t wait until the new shoes arrive, because the ones I received look incredible!
19 June 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes and being satisfied with our service. It is our goal to make customers have a pleasant shopping experience. Have a nice day.
Great customer service
Great customer service. Very responsive and able to quickly resolve my inquiry.
17 June 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes and being satisfied with our service. It is our goal to make customers have a pleasant shopping experience. Have a nice day.
Nervous
I was looking for this shoe but found it here, I'm now nervous to receive it cause everyone says their shoe was either too big or too small. As soon as my shoes come ill have to board a plane and wear them the next night. Speaking of as soon as the shoe gets here, the shipping is hard to track. I reached out to customer service hopefully they contact me back tonight. I just wish I'd done more research on the company before I ordered.
30 May 2025
Unprompted review
Reply from FSJ Shoes
We understand your concerns. We will notify you by email after the shoes are shipped, and there will be a tracking number in the email. You can also contact us at any time to inquire about the specific situation. We have checked that your shoes have been delivered. If the size is not suitable, we can provide free exchanges.
Customer service is incredible
Customer service is incredible!
Beautiful, quality bootie but fit was off.
No hassel exchange. Will definitely buy from FSJ shoes again!
6 June 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes and being satisfied with our service. It is our goal to make customers have a pleasant shopping experience. Have a nice day.
Customer service was very responsive…
Customer service was very responsive and corrected the factory’s error immediately! Love the booties, they just arrived in the wrong color. FSJ has the most awesome styles of shoes and boots for ladies! I highly recommend this company.
6 June 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes and being satisfied with our service. It is our goal to make customers have a pleasant shopping experience. Have a nice day.
We ran into a problem with an error…
We ran into a problem with an error based on communication. This company impressed me because even though we ran into problems with the wrong size, they worked on it until the problem was solved. The bottom line is their willingness to solve the issues, even if it takes a while.
6 June 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes and being satisfied with our service. It is our goal to make customers have a pleasant shopping experience. Have a nice day.
Beautiful shoes! Great experience!
The shoes I purchased are so beautiful. I was able to easily exchange for a larger size. Great customer service with quick responses. They had me send a video of me walking in the shoes to determine what size would be best for me. I will definitely purchase more shoes from them in the future!
31 May 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes and being satisfied with our service. It is our goal to make customers have a pleasant shopping experience. Have a nice day.
I am getting married and I have been…
I am getting married and I have been searching for the perfect shoes. I saw a picture of these shoes and I had to have them. I was ecstatic when my search engine brought me to your website. I am so excited for them to come. Now I can get my wedding gown fitted!!!
31 May 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes. It is our goal to help customers find shoes they like and are satisfied with. Have a nice day.
Great Shoes Great Service
Awesome service and the shoes are to die for. I brought me a pair even though they were to small customer service jumped right in and got things straight. Awesome company to buy shoes from.
22 May 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes and being satisfied with our service. It is our goal to make customers have a pleasant shopping experience. Have a nice day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.