I like the idea that you can get your shoes that are fashionable and boots and have them custom made for your feet. Thing I would suggest is to have the website set up so that people can buy the stock... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I truly appreciate all the shoes; I have ordered five pairs and recently purchased some boots. My only suggestions would be to implement a tracking system for orders and to enhance the padding in the... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ I accidentally ordered the wrong size shoes from YDN Shoes, and I was so impressed by their service. Not only did they offer me a free replacement, but they also let me keep the original... See more
Company replied
Me encantan las sandalias de esta marca, tien muy buena calidad. Y tienen un excelente servicio al cliente. GraciasI love this brand's sandals, they have very good quality. And they have excellent cus... See more
Company replied
Company details
Written by the company
FSJ official store. Find the best offer for HOT Heels, women's fashion shoes at FSJ TOP Shoes Design. More offers and discounts could be found.
Contact info
United States
- www.fsjshoes.com
4.4
Excellent
523 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You’ll want these shoes for Christmas!
I have had the best experience with fsjshoes!
I got the burgundy leather pumps,(maryjane style)
they are absolutely exquisite! So well-made and beautiful.
I am so happy with my experience and I would suggest you buying these shoes, because they are so cute for Christmas!
28 October 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!
FSJ Customized my Denim Mule Clogs
FSJ Customized my Denim Mule Clogs. It was worth the extra $25 for the color I chose.
When it comes to an error the company is fabulous in making sure I get exactly what I asked for. I am ordering another custom denim in the next week.
The FSJ Support Team responds back with hours of you request. *****+******
24 October 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our custom service is designed to allow customers to get the unique style they want. Our goal is to ensure that customers have satisfactory and suitable shoes.
This company is a total scam
This company is a total scam. Beware buyers! You will not be able to return a pair that doesn’t fit you. The company will not respond to any of your emails and will not accommodate you with any returns. Will never buy anything from this company!
22 October 2025
Unprompted review
Reply from FSJ Shoes
We apologize for any inconvenience this may have caused. We understand your feelings, but I have replied to all your emails and also contacted you via text message, yet we have not received a response. Please contact us again at support@fsjshoes.com.
Superior customer service
Superior customer service - yes, as other folks have said, size up or measure length and width (widest part all the way around the foot). You will not be sorry - they were so friendly, helpful, and prompt.
Enjoy their shoes - you found the right shop!
21 October 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!
Most comfortable boots!!
Most comfortable boots!!! I love the style and comfort. Love the material, vibrant color, and the fit is comforting
I love these boots. I let my sister try them, she is hooked, ordering her a pair too.
I was not sure what size to order, spoke with the Customer Service, they were very helpful with finding the correct size for me.
14 October 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!
The incentives to increase purchasing…
The incentives to increase purchasing is poor marketing strategy. It’s kinda insulting. You’d be better off using a rewards system than offering essentially $8-$10 bucks off at $100+ order. That’s not even gas or snacks funds.
7 October 2025
Unprompted review
Reply from FSJ Shoes
Thank you for your order. Different promotions may apply at different times, so the discounts may vary. You can contact us by email and we will verify the situation for you. Have a nice day.
Need more Ladies Size 4 options
Need more Ladies Size 4 options, especially for casual and dressy shoes.
7 October 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our shoes are available in women's US sizes 3-15. We also offer a variety of styles for customers to choose from. We hope you find the shoes you like and that fit you well. Have a nice day.
Great Customer Service
Although one of my heels had delivery issues and another pair were too small, customer service listened, responded in great time & ensured me they would fix the mishaps. They’re now sending me two new pairs of shoes. I really appreciate how considerate the customer service team is!
25 September 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!
Fsj Shoes are stylish
Fsj Shoes are stylish . Please remember when ordering size up European sizes are smaller . Customer service worked with me . Thank you
Joy a happy customer
19 September 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!
I love the boots I got
I love the boots I got, and the customer service was incredibly helpful!
30 September 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!
Love the shoes you carry
Love the shoes you carry! Also site is very friendly and easy to maneuver!
28 September 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. We offer a wide variety of shoes so customers can find the ones they like. Have a nice day.
Stay away!
I ordered a pair of heels for my wife. The shoes took 19 days to arrive, and the shipment tracking provided gave very few updates. The shoes arrived damaged. I contacted customer service and told them I had received a damaged item. They asked me to provide a video showing the damage, which i did. I was offered the option to exchange the damaged pair (shipping was at my own expense) or I could keep the damaged pair and receive a refund of $40. (The shoes cost $120 and the damage was not repairable in any way so that they could ever be worn.) When I replied that I wished to accept the $40 refund they changed their mind. I was then told that the best they could do was a $20 coupon AND I would have to return the shoes at my expense. At this point, I am out the $120, as I am not going to go to the trouble and expense of returning the damaged shoes to get a coupon from a merchant that I will never buy from again. I advise other shoppers to stay away.
27 September 2025
Unprompted review
Reply from FSJ Shoes
We’re truly sorry for the misunderstanding and any inconvenience caused. We’ve already reached out via email with a compensation offer but haven’t received a response yet. Please check your inbox or contact us directly so we can resolve this for you as soon as possible.
Received the poor quality cow print…
Received the poor quality cow print boots two days ago and immediately sent a request for a refund after seeing the poor quality of the material on the boots. I didn’t even try them on after seeing the poor quality . Now I am receiving a hard time requesting to be reimbursed and willing to send them back Very poor customer service and what a scamming so call company
22 September 2025
Unprompted review
Reply from FSJ Shoes
We apologize for the inconvenience and understand your frustration. We are negotiating to address your unpleasant experience and improve our service quality.
We have contacted you via email, hoping to offer a solution, but have not yet received a response. Please check your inbox or contact us directly—we would be happy to assist you with this issue as soon as possible.
Customer service stars!
Ordered the wrong size shoes - they were still absolutely stunning - customer service was quick to respond and help me sort a new pair as soon as possible. Cant wait to get the right size.
16 September 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!
Reply from FSJ Shoes
Thank you for sharing. We offer a wide variety of shoes so customers can find the ones they like. Have a nice day.
BEST CUSTOMER SERVICE EVER!!
This is the best customer service I have ever encountered!!! I ordered a pair of sandals but did not realize how high the heels were. They were way too high for me. I requested an exchange, but instead was told to keep the sandals and pick something else of the same value, which I did. Never came across such customer service. Will definitely be buying more sandals from them.
19 September 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!
Reply from FSJ Shoes
Thank you for your evaluation. We offer a variety of styles and sizes to provide customers with more choices.
FSJ is legit they remind me of…
FSJ is legit they remind me of Onlymaker.
Normal shipping takes 3-4 weeks so give it time.
14 May 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our shoes are handmade and shipped overseas, so it takes some time. If you have any questions about shipping, please feel free to contact us.
Excellent service and fantastic shoes
Excellent service and fantastic shoes. I own around 15 pairs of FSJ shoes and live even single pair. The option to customise is amazing too, giving so many different options. Delivery is always within a couple of weeks with tracking available all the way!
14 September 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!
I would never recommend buying shoes in…
I would never recommend buying shoes in orders my shoes and never received them they do not have the shoes in stock.I sent several emails and when they finally responded they said they did not have a date when the cakes would arrive.Mind you i had already been waiting for weeks!! I had to contact my bank for a refund
1 September 2025
Unprompted review
Reply from FSJ Shoes
We apologize for the inconvenience. Our shoes are handmade and offer custom orders, so we begin production after receiving your order. This is reflected on our website. Your order's estimated arrival time = Processing Time + Shipping Time.
We understand your frustration with the long wait, and we will improve and increase the speed of shoe production in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.