Placed an order for the multi oven pro, received a discount as paid upfront for pre order and actually received my oven a week or so before expected date, so very pleased. It came very well packaged,... See more
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Review summary
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Here's I've been using the Fridja juicer for a while now, and it's become a staple in my kitchen. My husband insists on fresh juice every day, and honestly, I don’t mind—it’s incredibly easy to us... See more
Company replied
Easy to navigate website, great products at competitive prices. Bought the air fryer oven and the laundry steamer, both fantastic! The air fryer oven is much more compact than I expected, so perfec... See more
Company replied
I bought a juicer from Fridja which is brilliant..best one I have ever had ...communication with Fridja is 1st class ..they are extremely quick to reply to any emails and deal with any issues inti... See more
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Company details
Written by the company
Fridja is a British company that develops, retails and wholesales innovative home appliances since 2010! Our flagship products are clothes steamers and juicers. Many thanks for finding our TrustPilot profile!
Contact info
United Kingdom
- info@fridja.com
- www.fridja.com
4.6
Excellent
249 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Quick to resolve for faulty unit
Customer service from Jo has been on point, answering my questions that I put through the website within 30 minutes. In fact, probs more like 15/20 minutes. Especially since I was buying my first juicer.
I'd bought my first juicer which arrived on the 11th March. I then tried to assemble on the 16th March in the afternoon since I could finally use it.
I was having trouble and eventually sent a video via WeTransfer of what I was doing and making sure I was doing it correctly. Turned out the base was faulty. The other parts were actually fine. I did find it strange it fit fine but not when clicking in.
Anyhow, now the 17th March and already sent the replacement base. Excellent! Feels great to support a British company who care about their customers!
16 March 2026
Unprompted review
Reply from Fridja
Hi Sammy,
Thank you very much for your detailed review, we really appreciate you taking the time to write this. I’m very glad Jo was able to help quickly and get everything sorted for you, even though it turned out to be a faulty base. We hope the replacement serves you well and that you enjoy many great juices with it!
Kind regards,
Ava Lane
Team Fridja
I love it
I love it, it is compact, very handy, excellent for smoothies, soups, and dressings.
25 February 2026
Unprompted review
Reply from Fridja
Hi Ali,
Thank you very much for your review, we really appreciate you taking the time to share your experience. We’re delighted to hear you’re enjoying the blender and using it for smoothies, soups and dressings. We hope it continues to be a handy part of your kitchen for a long time to come!
Kind regards,
John
Team Fridja
Fridja F500 portable blender
Having done the initial reviews and finding the F500 portable blender was well rated and the customer service good I purchased one in June Last year, today though it started playing up (after daily use) I contacted Fridja by email and within minutes I had a reply requesting my Amazon invoice, following supply of the invoice I had a confirmation email advising of the dispatch of a replacement blender. WOW that's customer service for you, Thank you Joanne for your support and prompt action.
5 March 2026
Unprompted review
Reply from Fridja
Hi Martin!
Thank you so much for your kind review, we really appreciate you taking the time to write this. I’m very glad Joanne was able to help quickly and get everything sorted for you. We hope the new blender serves you well for many more smoothies to come!
Kind regards,
John
Team Fridja
Disappointed
Don't buy if you're already using a Nutribullet to juice: I invested £170 as a "treat" to myself ... but it was a complete waste of money.
Would highly recommend the Nutribullet and a sieve instead of the Fridja juicer.
2 March 2026
Unprompted review
Reply from Fridja
Hi Jennifer,
Thank you for taking the time to share your thoughts. We’re sorry to hear the juicer didn’t meet your expectations.
Juicing and blending are quite different processes. A slow juicer extracts juice by separating the fibre from the liquid, producing a smoother juice with less pulp, whereas a Nutribullet blends the whole fruit or vegetable into a thicker smoothie. Which is better really comes down to personal preference and what texture or result you’re looking for.
We appreciate that it may not have been the right product for you, and we’re sorry it felt like a disappointing purchase. If you’d like to discuss your experience further, we’re always happy to hear from you directly.
Kind regards,
John
Team Fridja
first class customer service
I bought a juicer from Fridja which is brilliant..best one I have ever had ...communication with Fridja is 1st class ..they are extremely quick to reply to any emails and deal with any issues intimidately
these days most companies do not offer good after sales service /customer service but Fridja offer a superb service .highly recommend them
5 February 2026
Unprompted review
Reply from Fridja
Hi Carmen,
What a lovely review to read, thank you so much. We’re absolutely delighted that you’re enjoying your juicer and that our team has been able to support you quickly whenever needed.
Providing responsive and helpful after sales service is something we really care about, so your kind words truly mean a lot to us.
Thank you again for your recommendation, we really appreciate it.
Kind regards,
Ava Lane
Team Fridja
Disappointing
I bought this juicer 4 months ago and enjoyed it things were going well but after using this machine to make some sorbet as it had advertised in the videos it broke . Customer service said I should have partially defrosted the items 🤷🏻♀️🤷🏻♀️ . So they won't fix it .
I will be replacing it with a better brand as it says it is a whole fruits juicer which it definitely cannot cope with, without getting clogged .
Disappointing customer service and repair services.
23 February 2026
Unprompted review
Reply from Fridja
Hi Natasha,
We’re sorry to hear you’ve been disappointed.
When preparing sorbet or frozen fruit recipes in a slow juicer, the ingredients do need to be partially defrosted, as outlined in the handbook, to ensure the machine operates correctly and safely. Using fully frozen items can unfortunately place excess strain on the auger.
That said, we’re sorry this has been frustrating for you. If you would like us to review the situation again, please contact us directly with your order details and we’ll be happy to take another look.
Kind regards,
John
Team Fridja
full steam ahead
F10 is a really good steamer, not tried on cotton shirts but steamed jeans no problem. I've every faith it will steam cotton shirts just as well.
It was delivered quickly.
3 February 2026
Unprompted review
Reply from Fridja
Hi Ali,
Thank you for your great review. We’re really pleased to hear the F10 handled your jeans with ease and that delivery was nice and quick.
We’re confident it will do a great job on cotton shirts too. Thanks again for sharing your experience.
Kind regards,
John
Team Fridja
Reply from Fridja
Hi Rene Raul,
Thank you very much for your review. We’re really pleased to hear everything is working well and that you’d recommend us.
We truly appreciate you taking the time to share your experience.
Kind regards,
John
Team Fridja
Poor handling of a faulty product and refusal to follow UK consumer law
I purchased the F66 multi air fryer oven from Fridja which has not cooked or heated food properly since purchase. I have followed the handbook instructions carefully and tested a range of foods, but results are consistently poor and unreliable. Due to this, the product has been barely used.
When I raised this as a fault, Fridja refused a refund unless the item was returned at my expense for inspection, stating that any refund would depend on whether they decided a fault existed. They also dismissed my reference to statutory rights by claiming the legal position was “not applicable”, and attempted to rely on their own terms and conditions instead.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality and fit for purpose, and company policies do not override statutory law. A product does not need to be physically broken to be considered faulty if it fails to perform as a reasonable consumer would expect.
I found the tone of communication dismissive and the handling of the complaint disappointing, particularly given the clear legal framework that applies to faulty goods in the UK.
This review is not about preference or change of mind, it is about poor performance from the outset and how a legitimate complaint was handled.
10 February 2026
Unprompted review
Reply from Fridja
Hi,
Thank you for taking the time to share your experience. We’re sorry to hear that you’ve been disappointed with both the product and how your complaint was handled.
We take product performance concerns and our responsibilities under UK consumer law very seriously. In cases where a fault is reported, we do need to inspect the item to determine whether a manufacturing issue is present, which is why a return for assessment is sometimes required before a refund can be authorised.
We are sorry that the process felt frustrating for you. That is never our intention. If you would like us to review your case again, please contact us directly at info@fridja.com with your order details and we will be happy to take another look.
Kind regards,
Ava Lane
Team Fridja
Amazing juicer 🥰
Great experience, great service, quick delivery. Love this company alot this is my second juicer won't buy any other model but from this company .highly recommend buying from this company you won't be disappointed. Thankyou so much for my juicer 100/100. 🥰🥰🥰🥰
2 February 2026
Unprompted review
Reply from Fridja
Hi Mar3,
What a fantastic review to read, thank you. It’s wonderful to hear this is your second juicer with us and that everything from the service to the product itself has impressed you.
We truly appreciate your loyalty and your recommendation. It means a great deal to our whole team.
Warm regards,
John
Team Fridja
Best clothes steamer I've owned
Really good clothes steamer. The water container os large enough to steam 10 items of clothing without having to refill.
3 January 2026
Unprompted review
Reply from Fridja
Hi Lesley,
Thank you for your lovely review. We’re so pleased to hear it’s the best steamer you’ve owned and that the larger water tank is making things that bit easier.
We really appreciate you taking the time to share your experience.
Kind regards,
John
Team Fridja
Fantastic juicer
Quick delivery Fantastic juicer, easy to assemble and clean. We are eating a lot more fruit and veg now.
31 January 2026
Unprompted review
Reply from Fridja
Hi Andrea,
Thank you so much for your lovely review. We’re delighted to hear you’re finding the juicer easy to assemble and clean, and even better that it’s helping you enjoy more fruit and veg.
That’s exactly what we love to hear. Thanks again for taking the time to share your experience.
Kind regards,
John
Team Fridja
Excellent Fridja f66 mini oven. Best on the market.
Excellent, quality product. Good to look at, compact, easy to use and great results.
Highly recommended.
18 January 2026
Unprompted review
Reply from Fridja
Hi Dave,
Thank you so much for your kind words on your new f66 Super Oven. Heat, eat, repeat!
Best wishes
Ava Lane
Team Fridja
Great product and very easy to use love…
Great product and very easy to use love it
22 January 2026
Unprompted review
Reply from Fridja
Hi Glenda,
Thank you so much for your review. We're super happy you're happy with your purchase.
Best wishes
John Hughes
Team Fridja
Reply from Fridja
Hi Peter,
Thank you so much for your kind words, we're so happy to hear that you're enjoying your juicer.
Best wishes
John Hughes
Team Fridja
Do NOT buy the Fridja steamer
Please save your money and do not buy a Fridja steamer.
I have had a total of 2 steamers from Fridja and both have broken.
My first steamer broke on first use. My replacement initially worked great with minimal usage (few times per month). When it works, it's a great steamer, better than lots of competitors. However, it's only built to last a short time - it's a cheap product that is not fit for purpose.
I contacted Fridja about my second broken steamer and they said that I was out of warrantee and offered me to pay £45 to fix it - almost the price of a new one. The email was quite short and not much apology.
36% of the reviews for this product on Amazon are 3 star and below - do yourself a favour and go with another, more reputable brand.
31 December 2025
Unprompted review
Reply from Fridja
Hi James,
Thank you for taking the time to share your experience. We are genuinely sorry to hear how frustrating this has been, especially after giving Fridja more than one chance.
We do offer a repair service on most of our products once they are outside of warranty. This is a conscious choice, as we believe in extending the life of products where possible rather than encouraging unnecessary replacements. That said, we are sorry if our previous response felt brief or unsympathetic, that is not the experience we aim to give.
We have reached out to you directly as we would really like the opportunity to review this again and see how we can help.
Regarding the Amazon f10 listing specifically, there was an issue with a historic batch which has since been resolved. Today, the f10 handheld steamer is a Which? Best Buy and remains one of our most widely used products.
We appreciate your honest feedback and would welcome the chance to make this right. If you are open to it, please contact us at info@fridja.com.
Kind regards,
Ava Lane
Team Fridja
Brilliant service and loving my product
Brilliant service and loving my product
30 December 2025
Unprompted review
Reply from Fridja
Hi Stephanie,
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear you’re enjoying your product and that our service hit the mark too.
If you ever need anything at all, we’re always here to help.
Kind regards,
John Hughes
Team Fridja
It took me 3 weeks to decide which…
It took me 3 weeks to decide which juicer to buy, I've been making cold pressed juice since 2009 so I'm quite demanding. This is my 4th juicer and I'm super happy with my Fridja. It's a solid product worthy buying
26 December 2025
Unprompted review
Reply from Fridja
Hi Andy,
Thank you for such a thoughtful review. Coming from someone who’s been making cold pressed juice for that long, it really does mean a lot to hear you’re happy with your Fridja.
We’re delighted it’s lived up to your expectations and really appreciate you taking the time to share your experience. If you ever need anything, we’re always here to help.
Kind regards,
John Hughes
Team Fridja
A trustworthy and reputable company
A trustworthy and reputable company. Excellent customer service.
Hugh quality products that last.
12 December 2025
Unprompted review
Reply from Fridja
Hi Umm!
Thank you very much for your kind words. We’re really pleased to hear you’ve had a positive experience with both our products and our customer service.
It means a great deal to us to be described as trustworthy and reputable, and we truly appreciate you taking the time to share your feedback.
Kind regards,
Ava Lane
Team Fridja
Incompetent
The customer service, admin, operations and communications are so poor and incompetent. They only acknowledge mistakes once you raise them and then blame it on the courier. Really lets the brand down
11 December 2025
Unprompted review
Reply from Fridja
Hi Morenike
The whole team is really sorry that your juicer delivery has been delayed. Both I and Joanne has been chasing this constantly. It is due for delivery tomorrow.
Thank you for your honest feedback, and we hope that Royal Mail delivers very soon as intended.
Best regards
John
Team Fridja
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