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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the product quality and design, often describing items as well-made, stylish, and effective. Many highlight the ease of use and cleaning for various products, from juicers to steamers, making daily tasks more convenient. The user experience is frequently praised, with people finding the products intuitive and efficient. However, some customers were dissatisfied with certain products, reporting issues like an oven not cooking properly or a juicer failing to extract juice effectively, with some even breaking after a short period. Conversely, customer service received mixed feedback; while many reviewers lauded the excellent and responsive support, a minority expressed frustration with unhelpful responses, slow communication, or unfavorable return policies.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality and effectiveness of... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products, noting... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent and helpful... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers praise the superb service, quick delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placed an order for the multi oven pro, received a discount as paid upfront for pre order and actually received my oven a week or so before expected date, so very pleased. It came very well packaged,... See more

Company replied

Rated 5 out of 5 stars

Here's I've been using the Fridja juicer for a while now, and it's become a staple in my kitchen. My husband insists on fresh juice every day, and honestly, I don’t mind—it’s incredibly easy to us... See more

Company replied

Rated 5 out of 5 stars

I bought a juicer from Fridja which is brilliant..best one I have ever had ...communication with Fridja is 1st class ..they are extremely quick to reply to any emails and deal with any issues inti... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website, great products at competitive prices. Bought the air fryer oven and the laundry steamer, both fantastic! The air fryer oven is much more compact than I expected, so perfec... See more

Company replied


Company details

  1. Appliance Store
  2. Countertop Store
  3. Store

Written by the company

Fridja is a British company that develops, retails and wholesales innovative home appliances since 2010! Our flagship products are clothes steamers and juicers. Many thanks for finding our TrustPilot profile!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hand Held Clothes Steamer

This hand held steamer was delivered within a few days of ordering so very prompt delivery. The steamer was straightforward to use and easy to operate. It did a fantastic job taking creases out of a silk blouse and I have tried it on a few synthetic fabrics, again with no problems so I was delighted with my purchase. I did use practically a full tank of steam for each blouse but this is down to my inexperience and I was a bit trigger happy at the beginning so no fault of the product. It will be travelling with me whenever I go away as will be invaluable.

6 December 2022
Rated 5 out of 5 stars

Handheld steamer

No problems at all with ordering and delivery. The steamer itself was easy to assemble and worked perfectly. Can't fault anything!

8 December 2022
Rated 1 out of 5 stars

good price, great reviews...but doesn't work.

Took the plunge on this due to really strong reviews in good housekeeping and on the site. Fast delivery time and a good price. Unfortunately, the product didn't meet my expectations - water tank leaks, steamer doesn't actually remove creases. The returns policy is pretty poor (you can only return if you haven't unboxed it, you need to request a return code, you have to pay for return). When I asked for a return code, I was sent an email essentially telling me it is my fault for not using it properly - as I have been using a clothes steamer for the last few years, it is a bit challenging to be told the issue was because I didn't know how to use it. At this point, I am unable to return something that doesn't work so unfortunately, I would have to recommend avoiding unless you enjoy wasting money.

30 November 2022
Rated 5 out of 5 stars

great video for the juicer

great video for the juicer. quite funny actually. so thats a good start. very good service, quick delivery and a great juicer

28 November 2022
Fridja logo

Reply from Fridja

Hi James

Thank you so much for taking the time to review us!

Juice on!

Best wishes
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Excellent service

I put in my order for a whole fruit juicer on the 22nd and it arrived on the 24th - the entire process was simple, efficient and hassle-free. [Order #75218]

22 November 2022
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Reply from Fridja

Hi Luke,

Thank you so much for taking the time to review your experience! We really appreciate it, and thank you for your purchase.

Best wishes
Ava Lane
Team Fridja

Rated 5 out of 5 stars

The communication and tracking if…

The communication and tracking of my parcel was excellent as i did a pick up point from morrisons. They quickly located my parcel. Also they are much cheaper than amazon too.

15 November 2022
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Reply from Fridja

Hi Kal!

Thank you so much for your review, we're super happy everything was up to standard. Thank you for your purchase.

Best wishes
Ava Lane
Team Fridja

Rated 5 out of 5 stars

5* does more then asks for

Excellent juicer only one issue wish the pulp strainer that came with it the holes are to small gets blocked but the you do get alit of juice what’s left is dry nice

23 November 2022
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Reply from Fridja

Hi Barry,

Thank you so much for your review. We're hoping you're enjoying a juice right now!

Best wishes
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Fantastic juicer!!

Fantastic juicer!!! Easy to set up.

22 November 2022
Fridja logo

Reply from Fridja

Hi Kirsty!

Super glad to hear you're happy with your juicer! Thank you for taking the time to review us.

Best wishes
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Fantastic machine

Fantastic machine.
Great service.
Efficient delivery.
Happy customer.
Regards
Andrew Strachan.

17 November 2022
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Reply from Fridja

Hi Andrew,

Thank you so much for your review! We're all thrilled to hear you're happy with the juicer and the delivery service!

We really appreciate it, and thank you for your purchase.

Best wishes
Ava Lane
Team Fridja

Rated 5 out of 5 stars

MY juicer arrived promptly the next day…

MY juicer arrived promptly the next day as promised. I have had the chance to use my juicer and i am happy with it. It gives lots of juice out of the fruit and veg and the pulp is quite dry. Only it takes time to dismantle and wash otherwise perfect for my needs.

26 October 2022
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Reply from Fridja

Hi Susan,

Thank you for taking the time to review your experience. We're really happy that it was delivered the next day!

Thank you so much for your purchase, we really appreciate it.

Best wishes
John Hughes
Team Fridja

Rated 4 out of 5 stars

Easy to use and effective

Easy to use and effective at removing creases. Speedy free delivery from manufacturer and cheaper than Amazon!
Does need a warning on using close up on clothing- caused slight shrivelling on a suit because too hot for the fabric ( which was wool based)

6 November 2022
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Reply from Fridja

Hi Brigid,

Thanks so much for leaving a review. We hope you're enjoying your steamer.

Kind regards
John Hughes
Team Fridja

Rated 5 out of 5 stars

prompt delivery

Earlier than expected delivery could have used earlier warning haven’t unpacked yet as a birthday present and a week to go

24 October 2022
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Reply from Fridja

Hi Edward

Many thanks for choosing us for a birthday present. We're really glad to hear your delivery arrived fast.

Best wishes
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Very prompt and helpful response to my…

Very prompt and helpful response to my question

26 October 2022
Fridja logo

Reply from Fridja

Hi Ken

Thank so much for taking the time to review us on Trustpilot. We're glad to hear our customer service team was up to standard!

We really appreciate it, and thank you for your purchase.

Best wishes
Ava Lane
Team Fridja

Rated 1 out of 5 stars

2 Faulty Steamers

I ordered the Fridja F10 Raf Handheld Travel Clothes Steamer. The first one arrived and although it heated up, no steam came out. I sent it back. The 2nd one arrived and it heated up, made a noise when I pulled the trigger but still no steam. I am sending it back and hope to get a refund and buy an alternative.

Customer service were efficient at booking the returns collection. Still a very disappointing experience.

30 October 2022
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Reply from Fridja

Hi Josefa,

We're really sorry to hear about this. I've looked into this and can see that it's been resolved. However this isn't normal and we do apologise.

We hope that any inconvenience has passed and that you are a Fridja customer again soon.

Kind Regards
John Hughes
Team Fridja

Rated 5 out of 5 stars

Great products!!

11 October 2022
Fridja logo

Reply from Fridja

Hi Mark,

Thank you so much for your review!

We really appreciate it, and thank you for your purchase.

Best wishes
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Excellent service

Excellent service

24 September 2022
Fridja logo

Reply from Fridja

Hi Aydee

Thank you so much for the review, we're really happy that that you received an excellent service!

Thank you for your purchase.

Best wishes
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Great company to deal with and a great product.

Easy to order, communication was prompt and useful. Delivery was remarkably quick and the product is great.

4 October 2022
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Reply from Fridja

Hi Tim

Thank you so much for your review! We're all super happy!

Website, communication, delivery and quality of product - the pillars of our company!

Really appreciate you taking the time to review us.

Thank you.

Best wishes
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Great product and service

Great product. Order went through quickly and arrived the next day!

23 September 2022
Fridja logo

Reply from Fridja

Hi Andrew,

Thank you so much for taking the time to review us! We're super happy that delivery was fast and that you're happy with the product!

We really appreciate it, and thank you for your purchase.

Best wishes
Ava Lane
Team Fridja

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