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Freshlabelz 

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Women's Clothing Store
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Company details

  1. Women's Clothing Store
  2. Men's Clothing Store
  3. Shoe Store
  4. Streetwear Store

Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Awful returns policy

Awful returns policy. You have to pay for return policy and they do not provide any discounted or supported courier, to send it to the Czech Republic which is quite expensive from Spain.

10 May 2023
Unprompted review
Rated 1 out of 5 stars

Still waiting on my delivery of a…

Still waiting on my delivery of a wallet , tried emailing and have received nothing back . Tracked my order and nothing has been changed in the last week . hopefully will receive this parcel soon. I wouldn’t purchase from this website if you want quick delivery.

16 May 2020
Unprompted review
Rated 1 out of 5 stars

I've returned an order

I've returned an order, but never received my money back (ca. 130€). My mails have been unanswered. Very disappointed and for me unfortunately a reason to shop with proven vendors.

11 May 2020
Unprompted review
Rated 5 out of 5 stars

Top shopping experience

Safe payment, quick delivery, great deals and attentive customer service. I will keep buying on this site! :)

4 December 2019
Unprompted review
Rated 4 out of 5 stars

My favourite webstore

Cool brands, mostly all stuff I like and everyting just one step away from actually wearing it!

- Ralph

16 September 2015
Unprompted review
Rated 1 out of 5 stars

horrible customer service

I ´ve bought Nickelson jacket. It was too small I´ve sent it back. After 10 days still no refund. I ´ve sent email with tracking nr of returned package.
After 2 weeks still have no jacket, no money back, no anwers....
DONT RECOMEND THIS SHOP! They have problems with returns.
I wonder if I ever see my 250euros again.

I have sent you my order nr, my tracking nr of returning package and all info several times last week. I write to you every day. STILL NO ANSWER FROM YOU BY MAIL. After this week I´m filling out the form for EU court for internet disputes and we will see if you´ll still be playing dead bug after court sends you a payment order. You cannot get away with this just because I´m foreigner.

4 October 2013
Unprompted review
Freshlabelz logo

Reply from Freshlabelz

Dear client,

As we don't have your ordernumber we cant see the current status. When you send something from Czech Republic it will take at least a week for us to arrive. As written on our site it then takes a maximum of 10 days before the money arrives back to you. Please provide us with your details.

Regards,
Klantenservice Freshlabelz

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