I purchased a jacket, it took longer than expected, but they told me that is because each jacket was custom made to selected size. When I got the jacket it looked great and fit great. Though, I notice... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was really excited to order from this website, but unfortunately my experience was not good. The shirt quality was very disappointing compared to what was shown in the pictures. The fabric felt... See more
Company replied
Company meets the expectations as the commitment to deliver the shipment was fulfilled before the stipulated time frame. Material, finishing and quality of the product has not been compromised which s... See more
Company replied
I bought a suit from French Crown, sadly it didn’t fit as expected, however I was delighted with Mia at French Crown who assisted me in finding out my measurements and she asked for my pictures of me... See more
Company replied
Company details
Written by the company
French crown is one of the globally recognized premium apparel brand for men. Since its inception, the brand has become a trendsetter for crafting high-quality dress material with various unique styles and designs. Right now we are serving 40+ countries with our multiple websites. https://frenchcrown.com/pages/about-us
Contact info
93 Whitehead Road, STE 10259, Hamilton, United States., 08619, New Jersey, United States
- 9723325522
- contact@frenchcrown.com
- www.frenchcrown.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointed with the Quality and Service
I was really excited to order from this website, but unfortunately my experience was not good. The shirt quality was very disappointing compared to what was shown in the pictures. The fabric felt cheap, and the fitting was not accurate at all.
Delivery also took much longer than expected, and customer service was not very helpful when I tried to contact them about my issue. Overall, the product did not feel worth the price I paid.
I hope the brand improves its quality and customer support in the future.
18 May 2026
Unprompted review
Reply from French Crown
Dear Vidya Rani,
We’re truly sorry to hear that your experience did not meet your expectations and sincerely apologize for the disappointment caused.
We understand how frustrating it must have been to receive a product that did not match the quality, fabric feel, and fitting you were expecting based on the images shown online. We also regret the delay in delivery and the inconvenience you experienced while trying to get assistance from our customer support team.
Your feedback regarding product quality, fitting accuracy, delivery timelines, and customer service is extremely important to us and will be shared with our quality control, production, and support teams for serious review and improvement.
We genuinely appreciate you taking the time to share your experience and your constructive suggestions. We would also like the opportunity to review your case further and work towards a proper resolution.
Kindly email us at contact@frenchcrown.com with your order details and subject line:
“Trustpilot Escalation – Quality & Service Concern”
Our senior support team will personally investigate the matter and assist you on priority.
Thank you again for your honest feedback. It helps us improve and serve our customers better.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Great selection and excellent customer service
The suit was well made, it fits very well. I recommend French Crown . Great selection for clothing needs, and excellent customer service. They always respond to texts or email
18 May 2026
Unprompted review
Reply from French Crown
Dear L.ionel S.,
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that you were happy with the fit and quality of the suit and that you had a positive experience with our customer service team.
It’s also wonderful to know that you appreciated our clothing selection and responsive communication through text and email. Your recommendation and support truly mean a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Truly impressed by your "world-class" service
Subject: Truly impressed by your "world-class" service
I wanted to reach out and personally thank you for the absolute masterclass in customer service you’ve provided, as your email suggested to include your name in the review - Nora Smith
I’m still in awe of how your communication skills miraculously improved the moment I opened a PayPal dispute. It’s heartwarming to know that your inbox only starts functioning when your money is actually at risk.
Regarding the original lilac shirt—the one that was apparently designed for a giant rather than a human being—thank you for your "gesture of goodwill" in letting me keep it. Since it was completely useless and you clearly didn't want it back, I’ve ensured it found a permanent home in my trash can.
Then we have the replacement. I love the element of surprise you’ve incorporated into your business model—specifically, the part where you "forgot" to mention that the replacement lilac shirt isn't actually available. It's a bold strategy to offer a resized exchange and then just... not have it.
It’s become very clear that now that you have my money, the "customer" part of "customer service" is optional. And your commitment to the "one email per day" limit is truly inspiring; I didn't realize I was dealing with a company that operated on a 19th-century postal schedule.
I look forward to our next scheduled interaction in 24 hours.
I regret dealing with French Crown.
19 May 2026
Unprompted review
Reply from French Crown
Dear Jaz D,
We’re truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment caused throughout this process.
We understand your concerns regarding the communication delays, the sizing issue with the original shirt, and the lack of clarity surrounding the replacement availability. We also regret that your experience gave you the impression that your concerns were only addressed after escalation through PayPal. This is certainly not the experience or level of service we aim to provide to our customers.
Your feedback regarding response timelines, product sizing accuracy, stock communication, and overall handling of the situation has been taken very seriously and will be shared internally with both our customer support and operations teams for immediate review.
We genuinely regret that this experience affected your trust in French Crown, especially after giving us the opportunity to resolve the issue. Customer satisfaction remains extremely important to us, and we appreciate you taking the time to share such detailed feedback.
We would still welcome the opportunity to review your case further and work towards a fair resolution. Kindly email us at contact@frenchcrown.com with your order details and subject line:
“Trustpilot Escalation – Service & Replacement Concern”
Our senior support team will personally investigate the matter and assist you on priority.
Thank you again for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Company meets the expectations as the…
Company meets the expectations as the commitment to deliver the shipment was fulfilled before the stipulated time frame. Material, finishing and quality of the product has not been compromised which strengthens trust to the brand. Customer care support was outstanding specially from one Mr. Rahul who listened to the queries patiently and looked keen to helping in all manner. Thanks Team, F.C.
18 May 2026
Unprompted review
Reply from French Crown
Dear Omprakash Singh,
Thank you so much for your wonderful and detailed feedback!
We’re truly delighted to hear that we were able to meet your expectations through timely delivery, quality craftsmanship, and overall product finishing. Your trust in our brand means a lot to us.
It’s especially rewarding to know that Rahul provided outstanding customer support and assisted you patiently with all your queries. We’ll be sure to share your kind words with him and the entire team — it will truly encourage and motivate everyone.
Thank you once again for your trust and support. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Very happy with the quality and fitting…
Very happy with the quality and fitting of the shirt.
18 May 2026
Unprompted review
Reply from French Crown
Dear Prasanna Kumar Sarangi,
Thank you for your kind feedback!
We’re delighted to hear that you’re very happy with the quality and fitting of the shirt. Your satisfaction truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Reply from French Crown
Dear Islamu Ddin,
Thank you for your kind feedback!
We’re delighted to hear that you’re happy with the quality of the product. Your support truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Summer’s Smartest Layer
Well, the “Ivoreo Merino Cream Linen Waistcoat” delivered to me is a Lightweight, Breathable sleeveless garment, perfectly suited for warm weather. Its natural, slightly textured fabric instantly elevates casual and semi-formal outfits while keeping you cool and comfortable. Many Thanks to Rahul Singh, French Crown for delivering me this high end fabric and fitness. I would also like to give Thanks to French Crown Team for their Cordial Support.
17 May 2026
Unprompted review
Reply from French Crown
Dear Santosh Kumar Sinha,
Thank you so much for your wonderful and detailed feedback!
We’re truly delighted to hear that you loved the “Ivoreo Merino Cream Linen Waistcoat” and appreciated its lightweight comfort, breathable fabric, and elegant styling. It’s wonderful to know that the quality, texture, and fit met your expectations so perfectly.
We would also like to sincerely thank you for your kind words about Rahul Singh and the French Crown team. We’re glad our team could provide you with cordial support and a smooth experience throughout.
Your appreciation means a lot to us, and we look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
French Crown Service and Products are 5 Star!
I have ordered several items from French Crown including vests, blazers and a suit. Recently, following a visit to India, I ordered a Nehru black stretchable blazer and a grey blazer - the quality is always exceptional! In one case, the Grey blazer was too slim - unlike the other jackets I ordered from French Crown. No problem! Immediately, Mia, the customer service representative, engaged and helped with a replacement. I am even more confident in French Crown! Their quality and service are amazing!
16 May 2026
Unprompted review
Reply from French Crown
Dear Gil,
Thank you so much for your wonderful and detailed feedback!
We’re truly delighted to hear about your continued positive experience with French Crown and that you’ve enjoyed our vests, blazers, suits, and especially the Nehru blazer collection. It means a lot to us that you consistently find our quality exceptional.
We’re also very glad to know that Mia was able to assist you promptly with the blazer replacement and make the process smooth for you. Providing reliable support and ensuring customer satisfaction is always our priority.
Your trust and confidence in French Crown truly mean a lot to us. We’ll be sure to share your kind words with Mia!
We look forward to serving you again soon.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Their quality is amazing and worth the…
Their quality is amazing and worth the wait. Thank you!
16 May 2026
Unprompted review
Reply from French Crown
Dear CHRIS M,
Thank you so much for your kind feedback!
We’re delighted to hear that you loved the quality of our products and found them worth the wait. Your appreciation truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
great design and workmanship.
16 May 2026
Unprompted review
Reply from French Crown
Dear FRED SHOOSHANI,
Thank you for your kind feedback!
We’re delighted to hear that you appreciated the design and workmanship of our products. Your support truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Reply from French Crown
Dear Peter Abraham,
Thank you for your wonderful feedback!
We’re delighted to hear that you had a great experience and are happy with our products and service. Your support truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Fabric of the jeans is up to mark
Fabric of the jeans is up to mark. No problem with the product.
16 May 2026
Unprompted review
Reply from French Crown
Dear Hariom Garg,
Thank you for your kind feedback!
We’re delighted to hear that you’re satisfied with the fabric quality of the jeans and that the product met your expectations.
Your support truly means a lot to us. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
I ordered 5 suits on April 3rd and…
I ordered 5 suits on April 3rd and received them May 13th. It took me many whats app texts until I got a response. Now that I received the suits, they were undersized. I alway fit into a 42 but this 42 was way too tight. They say it is easy to return the items, but are not responding at all. They even said my email was not recieving emails from them. This is a lie as I have gotten 50 promotional emails from the same email. Save your money and your sanity and buy elsewhere.
13 May 2026
Unprompted review
Reply from French Crown
Dear Seth Rossignol,
We’re truly sorry to hear about your experience and understand your frustration.
A delay of this length, difficulty receiving responses, and sizing concerns are certainly not the experience we aim to provide. We sincerely apologize for the inconvenience caused and for the communication issues you faced during this process.
We also regret that your return request has not yet been properly addressed. Please understand that we never intend to ignore customer concerns, and we apologize if there was any confusion regarding email communication.
Your feedback regarding the sizing inconsistency and lack of timely support is being taken very seriously. We would like the opportunity to urgently review your case and work towards a fair resolution.
Kindly email us at contact@frenchcrown.com with your order details and subject line:
“Trustpilot Escalation – Sizing & Return Concern”
Our senior support team will personally investigate your case and assist you accordingly.
Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make this right.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
I ordered a shirt from French Crown and…
I ordered a shirt from French Crown and it was not my size, i contacted Customer support and was assisted by Rahul. He did an excellent job in assuring best of services and help me get a replacement. I got the exchange and a wonderful product! Hats off to Team French Crown!
Thanks to Rahul
15 May 2026
Unprompted review
Reply from French Crown
Dear Jithin Abraham,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Rahul was able to assist you promptly and ensure a smooth replacement experience. It’s great to know that you’re happy with the exchanged product and the service provided by our team.
We’ll be sure to share your kind words with Rahul — it will truly make his day!
Your support and appreciation mean a lot to us. We look forward to serving you again soon.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Great service
Mia at French Crown was a great help in resolving my issues with my order. Thank for your attention to service.
4 May 2026
Unprompted review
Reply from French Crown
Dear DW,
Thank you so much for your kind feedback!
We’re delighted to hear that Mia was able to assist you and help resolve the issues with your order. Providing attentive and supportive service is always our priority.
We’ll be sure to share your appreciation with Mia — it will mean a lot to her!
Thank you for choosing French Crown. We look forward to serving you again soon.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Thank you for making great quality…
Thank you for making great quality shirts at good prices.
15 May 2026
Unprompted review
Reply from French Crown
Dear Selwyn Prabhakar,
Thank you so much for your kind feedback!
We’re delighted to hear that you appreciate the quality of our shirts and the value we offer. Your support truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Reply from French Crown
Dear Shahzad Ahmad,
Thank you for your kind feedback!
We’re delighted to hear that you’re happy with the premium quality of the shirt. Your satisfaction truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Ordered a pair of pants from French…
Ordered a pair of pants from French Crown and accidentally got the sizing wrong. Reached out to customer service and they were understanding and helpful throughout the process. They’re making me a new pair free of charge, which I really appreciated.
Great customer service so far and the quality looked promising from what I received. I’ll update my review once the replacement pair arrives.
13 May 2026
Unprompted review
Reply from French Crown
Dear Jah Eaz,
Thank you so much for your thoughtful feedback!
We’re delighted to hear that our customer service team was able to assist you smoothly with the sizing issue and provide a positive resolution. We truly appreciate your understanding and patience throughout the process.
It’s also wonderful to know that the quality of the product left a promising impression. Your support and trust mean a lot to us, and we’re confident you’ll love the replacement pair as well.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Poor quality coat
Poor quality coat. The 4 buttons on the coat sleeves are all stuck together and not in-line. Shipping of the coat took several weeks and looked like it had a ruff delivery. The wooden hanger was in 3 pieces. I wouldn’t buy again.
12 May 2026
Unprompted review
Reply from French Crown
Dear Richard von Hurst,
We’re truly sorry to hear about your experience and sincerely apologize for the disappointment caused.
Receiving a coat with finishing issues, damaged packaging, and a broken hanger is certainly not the quality standard we aim to deliver. We also understand your frustration regarding the long shipping time and the condition in which the package arrived.
Your feedback regarding the sleeve button alignment, packaging condition, and overall product quality is being taken very seriously and will be shared with our production and logistics teams for immediate review.
We would genuinely appreciate the opportunity to investigate this matter further and work towards a proper resolution. Kindly email us at contact@frenchcrown.com with your order details and, if possible, images of the received product and packaging with the subject line:
“Trustpilot Escalation – Quality Concern”
Our senior support team will personally review your case and assist you accordingly.
Thank you for bringing this to our attention. Your feedback helps us improve our products and services.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Reply from French Crown
Dear Jitendra kalokhe,
Thank you for your kind feedback!
We’re delighted to hear that you’re happy with the quality of our product. Your support truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.