Faultless service - I made quite an unusual order (5x Marie Quiche Lorraine) with a specified delivery date of 10 days later. I was worried that the stock levels or the long lead time would cause issu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thank you for helping me give my partner a taste of home! We'll definitely be coming back for more French produce. Delivery was interrupted for obvious reasons, but we were kept up to date the whole... See more
Company replied
Quality is always great and staff are really friendly on collection. Prices are better than most other french import supermarkets around. Ordered many times and never had an issue. Just wish they did... See more
Company replied
If you miss being able to buy some French treat try French Click. Always a good choice of regular French supermarche goods. I love confit de canard and find gratin dauphinois great for topping fish... See more
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4.3
Excellent
236 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Very pleased with my purchases.
Very pleased with my purchases.
Confiture, cuisses de confit and liquid soap.
Next best thing to being in France.
Efficient service .
14 February 2026
Unprompted review
Reply from www.frenchclick.co.uk
Thank you for the 5-star rating, Elly! We’re thrilled you enjoyed the French items and appreciate your kind words. We’ll be here whenever you’re ready to order again.
Kind regards,
Team French Click
I bought a few boxes of Gavotte crêpe…
I bought a few boxes of Gavotte crêpe dentelle biscuits. They are delicious. The service from French Click was great. They have a great variety of French Products. I would definitely shop with them again.
7 February 2026
Unprompted review
Reply from www.frenchclick.co.uk
Thank you for the 5-star review! We’re delighted you enjoyed the dentelles and the service was great. If you need anything else, please don’t hesitate to reach out.
Kind regards,
Team French Click
Easy to use
Easy to use, good communication and delivery as promised. Great range or products
3 February 2026
Unprompted review
Reply from www.frenchclick.co.uk
Thank you for the 5-star review! We’re thrilled you’re happy with the great selection and our efficient delivery. If there’s anything else you need, please don’t hesitate to reach out.
Kind regards,
Team French Click
Really happy I could find French baking…
Really happy I could find French baking powder at a very good price and delivered fast too!!!
27 January 2026
Unprompted review
Reply from www.frenchclick.co.uk
Thanks for the 5 star rating! We’re thrilled you enjoyed the baking powder and found it reasonably priced. If there’s anything else you need, we’re here to help.
Kind regards,
Team French Click
C'est magnifique.
C'est magnifique.
So happy to have found French click. Order was delivered on time and isn't it wonderful to be able to find all our favourite foods from France.
23 January 2026
Unprompted review
Reply from www.frenchclick.co.uk
Thank you for the 5-star review! We’re very happy you found your favourite French products from us.
If there’s anything else you need, please don’t hesitate to reach out.
Kind regards,
Team French Click
Reply from www.frenchclick.co.uk
Thank you for the 5-star review! We’re delighted you’re happy with the prunes.
If there’s anything else you need, please don’t hesitate to reach out.
Kind regards,
Team French Clic
This company is lying to its customers
This company is lying to its customers, a lot of the items on the site shown to be 'in stock', are not actually in stock; after you place an order they take your money and contact you last minute to tell you that the items you ordered are not actually in stock and that the delivery will be delayed until they can get them from their suppliers...
5 January 2026
Unprompted review
Reply from www.frenchclick.co.uk
Very sorry to hear this, we do deal with thousands of products. Occasionally there are stock problems from suppliers or other errors, in which case we'll contact you to offer a replacement or to delay the order.
This is standard practice for other businesses in the same industry as us. If you've not received everything you want on your order, please contact customer service and we'll waive the delivery fee so you can order it again.
Great Company & Great Quality
Quality is always great and staff are really friendly on collection. Prices are better than most other french import supermarkets around. Ordered many times and never had an issue. Just wish they did occasional discount codes or were based nearer me. Keep up the great work guys!
11 January 2026
Unprompted review
Reply from www.frenchclick.co.uk
Thank you for the 5-star review! We’re glad your collection went well . We do discount codes on email sometimes, please ensure you have the option enabled in your account.
If you need anything else, please don’t hesitate to reach out.
Kind regards,
Team French Click
A bit pricey but overall when you're…
A bit pricey but overall when you're craving some French product well French Click is there...!
6 January 2026
Unprompted review
Reply from www.frenchclick.co.uk
Thank you for the fantastic feedback! We’re thrilled you had a great experience. We are trying to keep our prices down as much as possible in these trying economic circumstances.
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Team French Click
Got my order slightly wrong but gave an…
Got my order slightly wrong but gave an instant refund, shame as I was really looking forward to my provencal sauce and got bolognaise instead! Better luck next time.
3 January 2026
Unprompted review
Reply from www.frenchclick.co.uk
Thanks for the feedback and 5 star review. We're sorry about this order error but are glad customer service managed to sort the problem to your satisfaction. We look forward to serving you again soon.
Warm regards,
Team French Click
Arrived in time
Arrived in time. Was exactly as described. Fantastic products.
24 December 2025
Unprompted review
Reply from www.frenchclick.co.uk
Thanks for the feedback and 5 star rating. We're so happy the order arrived on time was as described and the products were great.
Great selection of products
Great selection of products, had just what I needed. Easy ordering process and delivered on time. Excellent service and have recommended FrenchClick to all my friends.
23 December 2025
Unprompted review
Reply from www.frenchclick.co.uk
Thanks for the feedback and 5 star review. We're glad you enjoyed the selection of products and the ordering and service were excellent.
The driver was friendly and on time
The driver was friendly and on time. A couple of days prior to the delivery day, I received a refund which was for a non-available item.
From the online ordering to the delivery the whole process was very easy to complete.
I will be ordering again.
17 December 2025
Unprompted review
Reply from www.frenchclick.co.uk
Thanks for the review and great feedback. We're delighted the driver was friendly and we sorted the refund for the missing item. We look forward to seeing you again.
Their customer service is incredibly…
Their customer service is incredibly bad. The first order they send never reached destination and I had o call the courier to understand what happened. I asked for a new delivery and they managed to mess up the delivery another time… honestly shop somewhere else if you ever want to get your shop.
15 December 2025
Unprompted review
Reply from www.frenchclick.co.uk
Very sorry about this, it looks like the first parcel was lost by DPD and the second was a mistake by customer service, putting the re delivery in to the original address instead of the new one you asked for.
You have our full apologies for this, please contact sales@frenchclick.com and they will refund it for you. We hope there is at least someone at the original address to use the products.
Very unpleasant and stressful experience
Four times in a row there were problems with the delivery and they do not inform people either of delays or totally changing a delivery from morning to an afternoon slot. On several occasions I found out at the time of delivery that my items were not included items I’d needed that evening! They do not answer their phone and generally lack courtesy. They tend to forget who the customer is and treat them disdain. Such a shame as the products are good and authentic. We need another French distributor that’s more professional.
16 December 2025
Unprompted review
Reply from www.frenchclick.co.uk
Very sorry about this. You have not replied to our request for information so we don't know who you are, to investigate this and try and fix these issues.
Satisfied eventually
My order was two days late which is why I deducted one star. However, the delay was actually down to DHL not coping with high demand after Black Friday. French click were quick to respond to my queries and to chase the missing order. When it did arrive it was well packaged and all items in good condition. French click have now refunded my postage costs, so alls well.
6 December 2025
Unprompted review
Reply from www.frenchclick.co.uk
Thank you for your feedback and 4 star rating. We're sorry your order was delayed by two days. DHL have been struggling with demand and we are also offering DPD and Parcelforce if you're ordering again. If you need anything else, we're here to help.
Warm regards,
Team French Click
Selles-surcher was spot on and the…
Selles-surcher was spot on and the packaging was also first class
27 November 2025
Unprompted review
Reply from www.frenchclick.co.uk
Thank you for your fantastic review! We're thrilled to hear the selles sur cher was just what you wanted. If you need anything else, we're here to help.
Warm regards,
Team French Click
It's so good to be able to buy our…
It's so good to be able to buy our French goodies whilst in the UK. The prices are reasonable. My parcel came very well paced, cold goods came wrapped in a cold gel pack, even the shower gels were seperatly wrapped with tape around the top to prevent leakages. Only one item was unavailable, and Frenchclick made a PayPal refund to the full value. Will definitely shop with them again.
1 December 2025
Unprompted review
Reply from www.frenchclick.co.uk
Thank you for your fantastic review! We're glad you found the prices reasonable, packaging excellent, and the items as described. If you need anything else, we're here to help.
Warm regards,
Team French Click
Never ever use this company ,they are a…
Never ever use this company ,they are a complete joke .
Paid for delivery on 2/12 no show after spending whole day in house .E mailed at 4.30pm to confirm delivery still happening,not even the courtesy of a reply .E mailed again at 9pm to advise delivery was a no show and request a full refund .Still no reply to that e mail .Called am today waited 15 mins then answered and said unable to track the order with courier .No apology just said ok will give refund .Have requested e mail to confirm refund and will see if recieved .Pathetic customer service no response to e mails ,judge for yourselves if you think this a professional way to run a company and customer service .
Further to your reply ,you conveniently do not mention why you did to respond to 2 e mails ,that is what customer service is about .Taking responsibility for your own failure and not blaming the courier company .
3 December 2025
Unprompted review
Reply from www.frenchclick.co.uk
Very sorry about this, we can see this order has been processed by the warehouse and shipped on Monday as planned.
It seems there was an issue with the DHL tracking on the parcel and it's been lost in their system for the moment. Unfortunately there is nothing we can do to get it delivered on the correct day. It's just a consequence of the very busy time of year. All we could do is refund it or send another one.
We have refunded the order and asked DHL to return it to us when they eventually locate it.
Reply from www.frenchclick.co.uk
Thank you so much for your fantastic review! We're glad you enjoyed the products and swift delivery.
If you need anything else, we're here to help.
Warm regards,
Team French Click
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