www.freetrailer.com Reviews 19,133

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,351 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and good condition of the trailers, often describing them as clean, new, and roomy. The service is frequently highlighted for its ease of use, flexibility, and efficiency, making the rental process simple and hassle-free from pickup to return. Many people appreciate the very reasonable and cheap pricing, considering it a great deal for the service provided. The accompanying app is generally well-received for its ease of use and smooth functionality, although some users noted initial challenges with account creation and connection to the lock. A few other people also felt that some trailers had hidden faults or minor issues like a bent front wheel or a non-working backlight, which occasionally impacted their experience.

What people talk about most

User experience

Users describe positive interactions with user experience, consistently highlighting the ease of use and... See more

Price

Customers had positive experiences with price, consistently describing it as fair, cheap, and reasonable for... See more

Product

Reviewers mention positive feedback about the product, with many finding the trailers to be of high quality... See more

Service

Clients share positive opinions on service, consistently highlighting its helpfulness, efficiency, and ease... See more

Application

People report positive experiences with the app, finding it easy to use for booking, picking up, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First af all it's a high quality trailer, in good condition. Renting was easy and very cheap. Normally I rent a trailer from another company, and these are poor quality. So I am very happy and nex... See more

Company replied

Rated 5 out of 5 stars

Super easy handling, super flexible, you can rent anytime according to your needs. Perfect! Just make sure that your mobile is charged. 😃

Rated 5 out of 5 stars

Nice app, nice trailer and nice people I spoke to on the phone when I asked for deferring my rental period with one hour. They vere not only very nice but also very efficient! No doubt I plan to us... See more

Company replied

Rated 5 out of 5 stars

Super easy, super quick and nice and clean trailer. Plug and drive. Will definitely use this service again.

Company replied


Company details

  1. Trailer Rental Service
  2. Bicycle Rental Service
  3. Transportation Service

Written by the company

Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.


Contact info

4.8

Excellent

TrustScore 5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

It's a great deal

It's a great deal even if you , like we had to prolong the renting due to motor problems . One thing I've noticed is the flat iron part with a hole in it, that it is a risk to loose that . If it would be in a strong color or stuck to the big cover than it wouldnt beca risk to loose. We had to invent a new flat part with a hole in it. But it could have been avoided. But otherwise it was great

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Super easy handling

Super easy handling, super flexible, you can rent anytime according to your needs. Perfect! Just make sure that your mobile is charged. 😃

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy and fast hire of trailer

Easy and fast hire of trailer. App works great and easy to use

24 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Ronny,

Thank you for your review.

Great to hear that you found the trailer hire easy and fast, and that the app works well and is easy to use.

We really appreciate you using Freetrailer!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Worked smoothly and as expected!

24 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Torstein,

Thank you for your review.

Great to hear that everything worked smoothly and as expected.
We really appreciate you using Freetrailer!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Great stuff

Great stuff

23 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Marius,

Thank you for your review.

Great to hear that you’re happy with the service.

Best regards,
Freetrailer

Rated 5 out of 5 stars

Nice app, nice trailer AND NICE PEOPLE!

Nice app, nice trailer and nice people I spoke to on the phone when I asked for deferring my rental period with one hour. They vere not only very nice but also very efficient!

No doubt I plan to use Freegrailer again. Thank you!

23 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Halvor,

Thank you for your review.

Great to hear that you had a positive experience with both the app, the trailer, and our customer support team. We’re especially glad they were able to help you quickly and efficiently when you needed to adjust your rental time.

We really appreciate your kind words and look forward to seeing you again at Freetrailer!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Very good setup!

No problems. App works without any problems! Even got reimbursed when I returned the trailer earlier.

23 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Hans,

Thank you for your review.

Great to hear that everything worked smoothly with the app and that you had a good overall experience. We’re also glad you appreciated the reimbursement when you returned the trailer earlier.

Hope to see you again soon!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Good

Clean, no damage, cheap, and if you are not stupid Easy

22 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Jorrito,

Thank you for your review.

Great to hear that you found the trailer clean, undamaged, and affordable.

We appreciate you sharing your experience with Freetrailer!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Everything easy

Everything easy, cheap. Good experience.

22 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Jens Erik,

Thank you for your review.

Great to hear that you had a good experience and found everything easy and affordable.

We really appreciate you using Freetrailer!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Perfect and easy with the app

22 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Jeff,

Thank you for your review.

Great to hear that you found the app perfect and easy to use.
We really appreciate you using Freetrailer!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Fully automated

Fully automated, hustle free… great system. Thanks coop obs bygg

22 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Adiyaman,

Thank you for your review.

Great to hear that you find the system fully automated and hassle-free, and that you’re happy with the experience at Coop Obs Bygg.

We really appreciate you using Freetrailer!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Simple and easy

Simple and easy

21 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Per,

Thank you for your review.

Great to hear that you find it simple and easy to use.
We really appreciate you using Freetrailer!

Best regards,
Freetrailer

Rated 4 out of 5 stars

Easy to use and fast pickup and return.

Easy to use and fast pickup and return.

21 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Torbjörn,

Thank you for your review.

Great to hear that you found the service easy to use and that both pickup and return were fast and smooth.

We really appreciate you taking the time to share your experience with us!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Great service!

21 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Camilla,

Thank you for your review.

Great to hear that you’re happy with the service.
We really appreciate you using Freetrailer!

Best regards,
Freetrailer

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