The company was recommended by my insurance brokers, who gave me a contact number. When I phoned I got a prompt response from a REAL person (!) called Katie, who was very efficient and knowledgeable.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your agent was knowledgeable and able to apply his knowledge to our specific requirements. Your three product levels for travel insurance is also good and easy to follow. We were very happy to... See more
Excellent service from start to finish. Nathan, who dealt with my enquiry was very patient in guiding me thro the myriad questions associated with existing health issues. I don't think he could have... See more
The lady i spoke to was very helpful, Everything was explained and easily understood, This is the second time I've used free spirit as my travel insurer. I would definitely recommend this company.... See more
Company details
Written by the company
Free Spirit is all about providing travel insurance for people who don't want their health to stop them travelling. Our specially designed policy will give you peace of mind protection. So whatever your age or medical condition, make sure you get the cover you need before you travel. We now also have a cruise specific policy option so you can get cover for the things you need most. It includes missed embarkation, ship-to-shore repatriation and more. We are a part of the travel insurance company P J Hayman who have been offering travel insurance solutions since 1990. That's 35 years of travel insurance experience. Let us help you to travel, with confidence.
Free Spirit Travel Insurance - gives you the freedom to travel
Written by the company
- Free Spirit 'Super Duper' level of cover is rated 5 Star by Defaqto
- This means it provides one of the highest quality offerings on the market
- MOST MEDICAL CONDITIONS AND DISABILITIES COVERED
- Free Spirit was the first scheme of its type specifically dedicated to those being declined cover elsewhere due to their health. We are one of the UK's largest specialist travel insurance providers for people with medical conditions and disabilities.
- NO AGE LIMIT
- Single Trip and Annual Multi-trip cover have no age limit giving you the freedom to travel whatever your age.
- ONLINE MEDICAL SCREENING, INSTANT QUOTES AND IMMEDIATE COVER
- We'll ask you some questions about your medical conditions so that you get the cover that is right for you. For people with more complex medical conditions you may not be able to tick all the boxes as part of the online medical screening, this is where we offer a specialist person to person medical screening service on the telephone.
- PEACE OF MIND INCLUDED
- Should the unexpected happen while travelling abroad, by covering your medical condition(s) with Free Spirit will ensure you have the peace of mind protection you need.
- COVER FOR THE WHOLE TRAVELLING PARTY
- We also cover people without medical conditions at reduced premiums to ensure your friends, family, carers and travelling companions are fully covered as well.
- SPORTS AND ACTIVITIES
- You are automatically covered for over 80 different sports and activities free of charge when participating on an amateur basis.
- UK CUSTOMER SERVICES
- Our experienced and friendly customer services & claims teams are based in Rowlands Castle, Hampshire. They are on hand to help with any query you may have and the offices are open Mon to Fri 9am-5pm and closed Bank Holidays.
- CRUISE SPECIFIC COVER
- We have introduced a cruise specific policy cover option meaning you can get covered for missed embarkation, ship to shore repatriation and more.
Contact info
Stansted House, PO9 6DX, Rowlands Castle, United Kingdom
- 02392 419 080
- contact@freespirittravelinsurance.com
- www.freespirittravelinsurance.com
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Information given was clear and concise. This left me feeing safe and secure for my travels in October this year.
Your representatives were very helpful, caring and informative. They made me feel safe and sucure to start my holiday for 4 days in October this year.
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service from the staff I…
Excellent service from the staff I spoke to to arrange my cover. Dropped a star due to the length of time it took to answer my calls.
5 August 2026
Reply from Free Spirit Travel Insurance
Good afternoon,
Thank you for taking the time to leave us a review and we're glad you had a good experience with our team. We sincerely apologise you had to wait to get through to us, we are always looking for ways to improve and will take this feedback on board. If you require anything else from us please don't hesitate to get in touch.
Kind regards,
The Free Spirit team
Very helpful and quick response to my…
Very helpful and quick response to my request for a quote.
22 July 2026
Very helpful staff who sorted mynew…
Very helpful staff who sorted mynew cover to my complete satisfaction.
23 July 2026
Most efficient advisor
Most efficient advisor , my business was conducted quickly, no fuss .
6 July 2026
Good experience with purchasing travel…
Good experience with purchasing travel insurance for cruise.
17 July 2026
Our adviser was simply wonderfu
Our adviser was simply wonderfull polite very hellpful answered all our questions could'nt have asked for more .
10 July 2026
I didn't have to use them thankfully…
I didn't have to use them thankfully but they were happy and helpful to deal with.
13 July 2026
simple and straight forward to navigate…
simple and straight forward to navigate which is so important for elderly non technical customers.
13 July 2026
Last minute holiday booking.
It was a last minute decision to go on holiday and with my condition (prostate) ongoing I need a company that ticked all the boxes and made the choice to go with 'Free Spirit' who were more than helpful.
Would I use them again?........100% yes
6 July 2026
Views of an over 70 overseas traveller
As an over 70 who travels abroad frequently and participates in sporting activites I have found that Free Spirit offers the cover I need at a reasonable price. I haven't had to claim but my dealings with the company (mostly renewals and other queries) have been hassle free. Very good experience so I would definitely recommend.
9 July 2026
Staff very pleasant and helpful
Staff very pleasant and helpful
Took time to explain all aspects of policy
6 July 2026
Friendly efficient service
Friendly efficient service.
I was told that my policy would be with me in 7-10days on Friday morning, and my policy was delivered in the post on Monday!
3 July 2026
I found the process of ordering my…
I found the process of ordering my holiday insurance with you a very easy and quick process. Thank you
27 June 2026
Excellent girls diction very good
Excellent girls diction very good.
I think her name was Lucy.
Good company to deal with now over a nuclear of years
29 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.