FreeLogoServices Reviews 

Great service!

Love your services. Easy to use and so happy I found the perfect logo. Going to purchase many products and love how you show how the logo looks on your many products. Great choice for anyone starting a business.

Great products for a few money. Thanks from Germany

My son needed a logo for a start-up business. Without extra money for logos, marketing, etc., we stumbled upon FreeLogoServices. WOW!! Are we impressed!! He found a great logo to fit his business and we could change the color scheme to fit what he was looking for.

Good price and good service for my business cards

Would give zero stars if possible. Someone has created an account with FreeLogoServices using my credit card. I've explained this in 10 different emails. Unless I can give the email address and details on the account that was created, they will not help me. Since I did not create the account, I cannot provide. They are continuting to charge my credit card regardless.

I purchased a domain name and website a couple days ago not realizing that my husband had already started designing one thru another site. I cancelled both my domain name and website 1 day after purchase and site said it was immediately cancelled. We want to use that same domain name thru other site but says domain name isn't available. Have tried contacting to see when FreeLogoServices will release it, but no response and they have no phone # to contact. I planned to still purchase a logo and all my physical marketing materials from them, however I am having second thoughts since they have yet to reply and assist with my issue.

We ordered 9 custom mugs. On the order form and site everything looked good, included images we uploaded for the back of the mugs. We received the mugs very quickly, but instead of the image we uploaded it said “linked image not found.” There was absolutely no indication when ordering that there would be any problem. It also was a saved image and not a link. There is no phone number. We emailed on a Friday and got a response on Monday. After some emails back and forth, they reprinted the mugs correctly. Turned out well, but should not have happened.

Stay away. A very charismatic man rings you to persuade you to let them do a website for you. They create a dismal basic website and charge you the earth.

Awful Service! They won't get back to me about my domain renewal or connect with me in any way. I've left 5 different messages through the website and via email and still nothing. Do not use these guys.

DONT TOUCH!!! this company.
Brought a logo few months later another company had the same logo as me and they did nothing to rectify the situation.
Also appalling customer service no contact number all done through email which they do not get back to you only with information that is irrelevant.

Initially I used the company to design my new logo and the software worked easily and I was pleased with the design. I had to pay to download the logos for print and web use (cost about £32) and there were a variety of file types png, eps, pdf and a variety of jpg's in a number of different sizes. I then went on to design a business card and they have just arrived and the quality is excellent. I have also used them to register my domain name. In hindsight, unless you want to use FreeLogoServices to host the site/email etc it's probably better to register your domain with one of the larger domain registrars. The problem I experienced is that if you want to set up Google Workspace or similar Google require you to confirm ownership of the domain (not unreasonably). As it wasn't clear how to do this on the FreeLogoServices site I emailed the help desk. It took quite a while for them to respond and the solution is to add and modify some of the DNS settings within the domain. It worked and Google are now happy that the domain is owned by me but it requires a bit of technical skill to work out what to do.
All in all I am happy with the products I have purchased from them but it's disappointing there is no tech support number and that responses through the help option are not dealt with more promptly.

I had a great experience and they knew exactly what i wanted

I signed up with Free Logo years ago for a logo, website business email and business cards. I was happy with all except the website which was mediocre. In their defense it was cheap.
I recently hired someone to build a professional website under the condition that I switch my domain to another provider.
I reached out to freelogo via chat (since a phone call is not possible) asking to release the domain for the website. We agreed to keep the business email account with freelogo since the new host already requires the email to be setup outside their organization.
Everything went OK with the website but my email got shut down. Ok with mistakes but the huge problem is that NO ONE at free logo will respond to my help inquiries. I have to file 1099's for my company in just a few days but can't access the W-9's stored in my G Suite.

Update: It's only fair to update this review...
A day after posting my review, I received an email from customer service with a tracking number. The item was en route. Apparently their website isn't being updated as it needs to because it still showed "In production" the day I received the item. I am pleased with the shirt I received. It's just a shame there is no way to deal with their customer service in a real-time manner.

Original review:
Have ordered a number of products before with mixed results. Currently I am waiting on ONE embroidered polo shirt. Just one. It's been "In Production" for two weeks, and I do not receive a response to my email inquiry. I cannot find a phone number to call. Customer service now, as before, is unacceptable. If you can't deliver ONE shirt, refund my money.

This is very unclear , it seems free. It is not free.
Only after much searching did i discover that the logo is not free but costs 35 Euros. First i could not find my logo in my account as they do not place it there. Then i contacted cs for help, no response. Then i bought a cup for 9.95 thinking i would then get my logo. nope. Then i saw a button ''buy your logo''. Had to pay 35 for my ''free logo''...

Order # 15583390 (not fulfilled) - This was my third purchase from Freelogo, the first being a downloadable logo, second were business cards and they were delivered as estimated. Now, it's my first time that I ordered a promotional product (t-shirts) on 12/22/20 (covid times). First issue was, I couldn't amend the size because they said the order was already processed although I emailed customer service just after I submit payment. Then my order was shipped to Poland on January 2021 and got stuck there at the UPS warehouse for days due to some EU and UK border issues so my parcel will be sent back to the sender (Freelogo). I was requesting for a refund but correspondences were too slow. I sent them few emails about updates with my order and I was given a UPS tracking number and that's about it. Now I am requesting for a refund which seemed to be fair as I will never receive the goods anymore, but no response to my emails yet (maybe due to covid times again). I'm not even sure if they will ever reply and give me my refund. I will be reviewing again when things get sorted.

Update: I got my refund processed the next day after this review which was good. Thank you.

I have been with freelogoservices for over 2 years. the last few months their customer service including a phone to contact them has gone away, On January 1, 2021 my site went down and all emails have stopped. We can't respond or get our emails. I call the number on the website and it says press 1 for accessibility issues. When i do it says our office is closed for the day and hangs up. I heard they were bought out by Deluxe services and logomax

I had to make an account, which I don't like doing on websites I don't know really well. So instead I took a screenshot and used that. They designed the logos nicely, however.

They pretend to be free business card designer and then want money. Shame!