Freedom Mobile Reviews 

Worst companies ever they do not know how to follow up contact you. You will be over due on your bill but still not told and then all the sudden moneys missing out of your account. I payed this company off $600+ in around august 2025 and they have still been charging me it’s March in 2026. How does that even make sence. Never have I ever had a worse experience

Terrible customer service. They dont value customer loyalty. Please dont get their phone protection plan, i know it sounds inexpensive but its not worth the hassle. Get an apple care directly where you can have your phone fixed anywhere. Their partnered with likewise and you have to call them 100 times just to have your phone fixed and nothing happens. I regretted getting their plan to be honest. So disappointing!!

⭐☆☆☆☆ Extremely Disappointed – Dishonest Billing and Terrible Service

My experience with Freedom Mobile has been the most dishonest and irresponsible service experience I have encountered in my 20 years in Canada.
On February 11, 2026, I contacted Freedom Mobile to activate a plan that was clearly discussed and agreed upon: 10GB for $35 plus tax per month. The agent told me I needed to pay for a SIM card, but said they could not process the payment online and asked me to visit a Freedom store.
The next day, while I was sick with a cold and flu, I called again and asked if they could help me pay for the SIM card online because I was not feeling well enough to go out. The agent processed the request.
I was also promised that my phone number would be transferred within 5–10 minutes. Instead, my service was disconnected around 3:00 PM, and I had no phone connection. I check my bank account through my computer to know how much I was charged. I discovered that I had been charged $57.63 instead of $35 plus tax.
On the next day, on February 13, 2026, in the afternoon, I was forced to go to a Freedom store to purchase a SIM card and resolve the issue. Being without service for that long is completely unacceptable. I had no service for at least 36 hours.
On February 18, I called customer service to ask for a clear explanation of the charges. The agent told me:
• $39 for the 10GB plan ($39 plus tax became $51)?
• $13.63 for provincial tax ?
• $10 for the SIM card
This already did not match the original $35 agreement. I also explained that I had already paid for the SIM card in-store and provided the details. The agent promised to refund $11.30 for the SIM card charge.
It has now been over a week, and I have not received any refund.
This experience shows:
• Lack of transparency in pricing
• There is no Price Freeze Promise
• Incorrect billing
• Broken promises
• Extremely poor customer service
• No accountability
As I noted above, during the past 20 years that I am in Canada, despite of using several other companies mobile services, It is the first time that I encountered with such dishonesty in a company. I cannot recommend Freedom Mobile based on this experience. Customers deserve honesty, clear pricing, and reliable service — none of which I received.

*The Names and Case Numbers of agents that I spoke with them is recorded.

I went to Freedom Mobile branch located on 4300 Steeles Ave East, Markham, inside Pacific Mall. I got excellent service from staff Kinson and Cindy. They help me to change my plan and explained clearly the details of the plan and how to use it. I was very satisfied with their service. Thanks again Kinson and Cindy.

I got freedom prepaid when I was in not the best financial situation. sure, they were good and served a purpose. now, I am in a better situation where I can upgrade my phone plan and services. went to cancel my prepaid plan. they billed me a day earlier than they said would. and when went to cancel they refused to give me a refund. after their misleading text and year and half or service they refused to help out. taking advantage of their customers and their financial situations.

I don't think we win in canada for cell phone plans and freedom is no exception

awful customer support, unwilling to help and hard to understand.

Great phone plans. They're reasonably priced and don't charge you tons for going over to the USA.

Terrible customer service and in call centre. I’m store representative omitted important information to take more money then needed and then told me it was not his responsibility to tell customers everything. It takes 20+ minutes to wait for an answer from call centre a when they did they informed me that I could not reactivate line because my I didn’t have my deceased husbands pin. Freedom takes advantage of seniors and shows no compassion when there is a loss. Definitely would not recommend.

I asked to be able to pay at the end of every month they billed me every 25 days last I checked a month is roughly 30 days big oops

every time i call them it take so long 2hours to answer the phone

Had to listen to " One flew over the Cookoos nest " for more than a hour with ZERO customer services..

So two weeks ago I renewed a 30 day prepaid and then my top up day the 16th for the next 30 days rolled around abd because I didnt pay it then they suspended the prior paid for 30 days and o I have a $35 credit and refused to to reinstate my service or refund my credit , they have the worst customer service ever this is the second time they pulled similar to this
Very unprofessional I wouldn’t suggest anyone use their services

Have been a Freedom Bring Your Own Device customer for many years (going back to the former WIND Mobile). Have seen significant service improvements and better plans since Quebecore purchased Freedom. Live in Southwestern Ontario and roam continuously on Freedom and Nationwide networks without any issues. Roam often in the USA on all three major networks and Europe (Roam Beyond). Billing is straight forward.

the online payment sustem is deeply flawed. i have tried to top up my account with three different cards from 3 different banks in THREE DIFFERENT COUNTRIES. freedoms says the card is being declined because "of my bank". NO. My husband has even tried. There is something wrong on Freedom's side. Customer service is unable to put the payment through. I have called twice and both times my call dropped in the first few minutes and no one called me back.

Garbage company. 20.years with wind now this junk. Do not waist your time

Tried contacting customer care when my line was suspended even after paying in full. Tried the messaging service, no response after the let me connect you to an agent AI lobby. Tried calling, waited over an hour and then hung up because nobody was answering. My
Line is still suspended and I'm losing money because of it. I need my line for my business. I've been a customer since they were Wind Mobile but now I'm actively looking for another company and will be canceling mine, my husbands and my daughters lines.

Worst experience ever! It took 6 hours to switch to this crap business. Come to find the eSIM I paid for doesn’t work. I only found out when a neighbour pounded on my door thinking I was dead because I didn’t answer my phone.

I can’t go to the mall which is where all the kiosks are as they aren’t barrier free for the disabled. 5-7 days to get a physical eSIM card couriered which is too long to have no phone and no data. Wasting so much time and paid for a service that isn’t active. DON’T go with this awful company unless you want to waste days to get no service and be robbed.

I paid for a data & calling plan but was almost never able to get internet connectivity. The retail outlet seemed to have no concept that it is wrong to pay for a service that is subsequently NOT provided. A refund was flatly REFUSED. Absolutely appalling service. Future potential customers BEWARE!!!

Their customer service is atrocious and they don't even provide a receipt or invoice! What company, let alone a major phone provider, doesn't provide a receipt for an online payment???? All you get is an email confirming payment and a "payment history page" with the payment date, payment amount, and confirmation number. I'm SHOCKED.