Freedomaustralia Reviews 5

I do not understand the bad reviews? Myself and my partner have recently returned from our holiday and everything went without a hitch! We travelled to Singapore, Melbourne, Sydney, Brisbane, Cairns and Bali. We had a motorhome for 10days out of our 4 week holiday and I can honestly say EVERTHING went smoothly 👍 all flights we were checked in for ( 8 in total ) all hotels were in a great location, all trips Freedom Destinations booked went smoothly and we had the time of our lives thanks to them. I personally feel they took all the stress of booking it all ourselves away for a more than fair price! Would highly recommend and we will use them again without hesitation. Thanks Freedom Australia 🇦🇺

They claim to be able to use their experience to tailor a great experience but you have to tell them pretty much what you want to do and they then act as booking agent. After some discussion we agreed an itinerary and deposit paid. Some time later they lowered the agreed standard of travel. We threatened to cancel and start legal proceedings but after some protracted negotiations agreed a partial refund. The itineraries were full of errors and incomplete until days before we travelled which we had to spot and get them to correct.
It was with some trepidation that we started the trip. However, it started fine, but if you do a road trip they seem to sub-contact the whole process. The standard of accommodation for the road trip was significantly reduced and if you have complaints they refuse to resolve and say you must take it up with their sub-contractor.

In short you can save money and hassle by organising your own itinerary and avoid Freedom Australia.

Would we recommend / use Freedom Australia (Hertford) again? Unfortunately no.
Reasons: Our initial contact who had worked with us and pulled together an initial itinerary that consisted of seven weeks travel left the business.
We were then dealing with up to three different agents who tried very hard but the admin communication was very poor.
Secondly, the Freedom Australia team were not fully aware of the free transfer benefits available from AAT Kings the primary tour operator in Australia. As a result we were charged for transfers that were provided by AAT Kings FOC. We did obtain a refund on our return but....
Visa's, we had to chase these up prior to departure. they arrived in time but....
Generally spent a lot of time chasing details.
Too much paperwork, I think we ended up with at least ten copies of our holiday /confirmations. Why cannot Freedom place all the information on one set of papers?
Bottom line was that despite spending a considerable amount of money we did not feel valued customers.
We have raised these and other concerns with Freedom with an opportunity to respond, but apparently we have been told that we will not get a response, but our concerns although "possibly" valid will be reviewed over the next year.
Guess that says it all.

I let Freedom Australia select and book our first visit to Australia. They selected some fabulous hotels and locations but when we arrived at Sydney our Deluxe Harbour view was of a toll road Not The harbour bridge and opera house as had been described. The hotel moved us but said the booking was of Darling Harbour. Freedom responded to our query by saying 'that's what you paid for'.

We have had many holidays all over the world but this was by far the best. The hotels were excellent, very convenient to all attractions etc. The flights were also excellent with only 2 hours between flights amazing booking by Rachel. Apollo looked after us very well we were lucky to get a new van.

Next January we are hoping to do New Zealand with Freedom Australia.