Freecycle Reviews 

254
TrustScore 2 out of 5

1.8

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Rated 2 out of 5 stars

Does anyone ever reply to the ads or turn up when collecting? There are registered charities who upcycle & collect in most boroughs. Got to be better than sitting around waiting for endless n... See more

Company replied

Rated 1 out of 5 stars

Review: bad and persistent time wasters, staff controlling post and telling you to not post again for five days. I never give junk, always fairly expensive items I'm replacing with their original boxe... See more

Company replied

Rated 1 out of 5 stars

Good idea ruined by time wasters Posted all my white goods as moving to place with fitted goods received a message at 3am saying I'll have it if you deliver. Things went downhill from there people wer... See more

Rated 3 out of 5 stars

Absolutely perplexed by so many "timewasting" reviews on here. Only because I've tried several times to get Offers from freecyclers - I've sent messages online as well as email - but I never seem to... See more

Company details

  1. Association or Organization

Information provided by various external sources

A nonprofit and globally local re-gifting and re-use network, each group is moderated by a local volunteer who keeps things flowing along. It's like a cyber curbside, or a family-friendly and scam-free Craigslist for free stuff, keeping good stuff out of landfills to the tune of 32,000 items a day in over 5,000 local groups. Find your local group on Freecycle.org and let the re-use and de-cluttering begin!


Contact info

1.8

Poor

TrustScore 2 out of 5

254 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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1.8

All reviews

(254)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

Just to back up what others say really

Just to back up what others say really, awful interface, people say you can have arrange then pull out, tiny tiny thing moderators dont like they bin your whole post never tell you exactly what they dont like, I used a while ago and left as of all this, I see new interface thought try again, but same moderators up own behind, so gave up, as other guy said easier to skip it, sad but true, I did 2 runs to tip, so much easier bish bash 1 hour all gone, freecycle, and freegle waste of time now, dont waste your time

27 October 2021
Unprompted review
Rated 1 out of 5 stars

Frustrating user experience

Tried to post items on Freecycle and both times the moderator found some minor issue with them that didn't suit their rules. What I find annoying is that then the whole post is deleted instead of being left in draft so you can make the necessary edits. Have been using Freegle instead - much pleasanter user experience and had loads of people get in touch for my items. Won't bother with Freecyle any more.

20 September 2021
Unprompted review
Rated 1 out of 5 stars

To advertise an item or items

To advertise an item or items, receive no reply even you may have messaged as soon as item was uploaded. Then for the items to be marked as taken seems suspect. Sounds more like a circle of individuals who collectively put their own items on, knowing they will remove them, whilst taking items from genuine people. Meds investigating, anyway Keep free cycle ciao

3 September 2021
Unprompted review
Rated 1 out of 5 stars

The freecycle nowadays

It used to be good. There are a lot of immoral, dishonest, incorrect villains advertising on it these days. Too bad for this nice service.

An example is my case yesterday:
I discussed with the advertiser that I going to him and pick-up a computer monitor. The advertiser has confirmed and provided all his data (exactly address, telephone number). Just before I went to him, I received a message from him that he had given it to someone else. He promises something and absolutely doesn’t keep his word. He is lying.

When I promise someone something, I always keep my word.

30 August 2021
Unprompted review
Rated 1 out of 5 stars

I'm giving up on Freecycle

I'm giving up on Freecycle! Posting on Gumtree Freebies is much easier to use. Coping with Freecycle now is a pain, added to the fact that people who showed an interest don't then respond, or those who do fail to collect! Too much bother. Used to be good. I gave lots away and picked up a few items too.

20 August 2021
Unprompted review
Rated 1 out of 5 stars

Freecycle has obviously lost its way.

Don’t you just love the way moderators and anonymous comments from Freecycle personnel completely dodge the issues people raise on here?
Overwhelmingly, public opinion thinks very little is good about Freecycle, particularly since the last revamp which has made matters worse, not better.
Whoever is in charge of web design for Freecycle seems to have sought new paths in the art of web design........... and has become hopelessly lost.

12 August 2021
Unprompted review
Rated 1 out of 5 stars

Why has freecycle changed it’s format

Why has freecycle changed it’s format? It is not possible to put ‘Item taken, thank you for your interest’ which means you have to reply individually to everyone who applies. It puts me off offering.

12 August 2021
Unprompted review
Rated 2 out of 5 stars

NOT USED FREECYCLE FOR A WHILE AND THEN…

NOT USED FREECYCLE FOR A WHILE AND THEN I COULD'NT FIND IT~FREEGLE WAS AVAILBLE AND I HAVE USED IT~SEEMS AS GOOD ,VERY SIMILAR ~AS LONG AS THERE ARE GOOD RECYCLING SITES?THERE ARE EGOS AND PAINS IN EVERY GROUP THESE DAYS~SO LONG AS WE CAN KEEP RE-CYCLING?

3 August 2021
Unprompted review
Rated 1 out of 5 stars

Trashed a great site! Such a shame.

Recently started to use Freecycle again and what a disaster the new site is! You have to log on to see messages even if you have ticked to receive them via email. Then getting to them is a run around the block. Very confusing and disappointing. But the most disturbing thing is that there is nobody on the site anymore! I used to post things and get over ten replies within minutes. Now hardly anyone for fabulous items such as PS4 TurtleBeach headset! And then the option to donate cash to Freecycle! What the hell? Will have to take things to the tip from now on. Such a shame. Whoever is behind this change should hang their heads in shame.

27 July 2021
Unprompted review
Rated 1 out of 5 stars

Awful new interface

Awful new interface. Only get a few characters from the title displayed in the list so can't tell what it is. It only gives a few items in the list before you have to refresh to get more, then refresh again and again. Search results aren't returned in chronological order.
The new interface is frustrating. Why change something that was working well, this is just update for update's sake. Take a lead from the ethos of the group. It doesn't have to be new to be good and usable. I've given up and just stick to trashnothing now.

24 July 2021
Unprompted review
Rated 1 out of 5 stars

Try other marketplaces

I haven't used Freecycle for a few years, when it's used to be good. I've been waiting over 2 days for an offer post to be approved and over a day for a moderator to respond to me. I'm doubting that my post will be approved. I don't think I'll be using Freecycle again, which is a shame because it used to be a great marketplace.

16 July 2021
Unprompted review
Rated 1 out of 5 stars

Posts forever 'awaiting approval'

I have been having problems posting for a good while now!! Before it was a great site post things and they were snapped up immediately but since it changed I have had to change my password twice because it doesn't recognise me. And my posts sit waitng for approval for days and hey ho!.... they are never approved!! I have tried constantly to contact a moderator to no avail. People are losing out on good quality items because of this sites incompetence...

7 July 2021
Unprompted review
Rated 1 out of 5 stars

Just to echo most other comments - WHY?

Just to echo most other comments, Why? The old layout was simple and fine. This new update does not work on my tablet, I find it hard to read, especially the e-mail updates. It really is truly awful, and I cannot understand what possessed anyone to change it.
Please at least give us the opportunity to revert to the old layout.

30 June 2021
Unprompted review
Rated 1 out of 5 stars

A great community site ruined by the new interface

Freecycle was my go to place to find things an the new website has ruined it.If you are looking its very hard to find things with apparently only 6 or so hours of posts accessible. On a mobile phone its virtually unusable. so then people dont go looking so and people dont post items to offer.

Despite so many reviews saying this , there is no change. at least put back the option of using the old site!

27 June 2021
Unprompted review
Rated 1 out of 5 stars

I used to love this site

I used to love this site. I have recently listed 3 items and the website experience has been awful.
Before, if someone replied to a post, it would be sent to your email to let you know. Now, not only fo you have yo keep checking it, you have to ho yo s sub folder within a folder to find messages. I found 3 messages I didn't know were there 2 weeks later!
Not easy to use anymore. Gutted that the website is so awful now. Such a fab concept and I'd hate to see it go. Please get a new website developer. (Or get the old one back!)

26 June 2021
Unprompted review
Freecycle logo

Reply from Freecycle

For what it's worth, we didn't change the email functionality. If you are not receiving emails and you were before, they'll be in your junk folder or blocked by your ESP. Nothing we can do about that from our end. If you changed your settings, you may log in and click on My Settings to change your email setting back to Individual Email or to Digest for example. You can correspond via email like before, or, also, as you note, have all conversations in one place on the website which is a new function and entirely optional. Most find this quite handy as all replies are on the site in one place.

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