FreeAgent Reviews 

Has everything I need and gives a sense of relief to feel more on top of my business finances.
I had a bit of an issues syncing my bank accounts and some transactions were being pulled into the wrong account but managed to solve with AI!

I love it, so easy to use.

An excellent software and service. Very easy to use, everything is clearly explained when you have questions.
Does everything I need, in a few clicks. Accounting doesn’t feel like a chore anymore.

Very good platform with great options and masses of variety. I use this for twoi companies and have moved on to doing their VAT submissions as part of MTD>

This is a brilliant platform for managing business. I am a small business with little accountancy experience. I have managed to not use an accountant as free agent is so through. I struggled a little with some complex payroll issues but Free agent Accountancy support officers were there to talk me through it all.

Kyle was patient, helpful, charming & polite, he was quick to point me in the right direction for my quest. He certainly enabled me to solve the issue I had.
Many thanks, Hillary

Excellent support that was prompt and resolved my issues.

I had a few tricky questions about onboarding with mid-quarter accounts and VAT. Emily was fantastic, and exceptionally helpful. She provided fast and detailed responses to guide me through a reasonably tricky process. Very impressed and very grateful.

I asked for help in registering for Making Tax Digital.
I received no help at all.
I asked why you had not linked my Tax UTR to Free Agent. That was ignored.
I have given you one star because you replied quickly.
But not helpfully. A lot of room for improvermrnt.

The program is easy to connect with bank accounts, credit cards, and directly with hmrc. It is intuitive, and I am already finding the shift to MTD much easier than expected.
The only thing I needed help doing was setting my starting balances. You jut do this once, and I was quickly supported in doing this with their customer service team - they were excellent.

Very good easy software to use and integrated with my bank would highly recommend

Advisors are always very knowledgeable about their product willing to show features and make suggestions to use it more efficiently.

Accounting made easy for me

I have recently started using the FreeAgent app as advised by my accountant. It is available free to me as I bank with RBS.
I find it extremely easy to navigate and it is actually a far more enjoyable way to keep a record of my self employed accounts than writing it all down and typing it into excel every month!

Literally couldn't have been a better experience.
Articulate, friendly and patient help was given.
To say i was pleased is an understatement.
Many thanks.

Fantastic support service - very quick, clear and efficient. Makes all the difference! Thanks to Mike and the team - excellent support and customer service.

FreeAgent's customer service is impeccable. I had a few errors setting up my Freeagent account and their customer service team talked me through all of the necessary steps to get up and running. The team knew exactly what to do and weren't reading off an automated script. I am really blown away by how helpful this software is and to top things off I just received a hand written letter from Simon and a pair of socks in the mail! 10 star customer service. I would strongly recommend all small businesses get on Freeagent, I wish I had done it many years ago.

Their immediate response to my enquiry was absolutely clear and precise which is not the usual case with software/app suppliers.