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FreeAgent Reviews 

3,023
•
TrustScore 4.5 out of 5

4.6

Accounting Software Company
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Review summary

Created with AI, based on recent reviews

Looking at 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that the platform is entirely intuitive and easy to use, which completely takes the stress out of daily bookkeeping and managing business taxes. People also deeply appreciate the exceptional customer support, noting that the friendly and knowledgeable staff always provide clear, patient guidance. However, some customers also noted occasional difficulties regarding support response times, mentioning growing frustrations when dealing with automated bots instead of humans. A few people also felt that certain system features feel a bit too basic or that completing specific administrative tasks can sometimes be rather tedious.

What people talk about most

User experience

People report high satisfaction and appreciation for the user experience, frequently describing the software... See more

Customer service

Users describe positive interactions with customer service, highlighting fast response times and... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly, noting that advisors always... See more

Service

Customers consistently note positive experiences with service, highlighting that phone calls are answered... See more

Product

Reviewers mention positive feedback about product, highlighting that it is intuitive, reliable, and often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

On the rare occasions when I've needed to contact the FreeAgent help desk, it's been time well-spent. Quick to access, good listening & tailored responses delivered in easy-to-understand language... See more

Company replied

Rated 5 out of 5 stars

I cancelled my subscription on the same morning I noticed it had been renewed. Nothing wrong with FreeAgent at all, just had to close the non-functioning company down. I phoned the customer services t... See more

Rated 5 out of 5 stars

Ive used Freeagent since 2016 and wouldn’t ever change to one of the ‘free but poo’ ones. I sincerely doubt any of the other softwares can do what they do any better but then again we find what does t... See more

Rated 5 out of 5 stars

Very easy to use. Lots of guidance about what needs to be completed. Lots of support available. Very straightforward input pages. I like that I can go at my own pace in getting set up well before the... See more

Company details

  1. Accounting Software Company
  2. Bookkeeping Service
  3. Payroll Service
  4. Tax Preparation
  5. Tax Preparation Service
  6. Tax Preparation Software

About FreeAgent

Written by the company

Accounting software that helps you thrive

Why choose FreeAgent?

  • Manage your business finances with clarity and confidence
  • 9/10 small business owners feel more financially confident
  • Friendliest Software of the Year (2024, 2023, 2022, 2020 and 2019 ICB Luca Awards)
  • Work seamlessly with your accountant

Key features and support

  • Making Tax Digital compatible
  • Self Assessment, VAT, payroll, and expense management
  • Professional invoicing and estimates
  • UK-based expert support (live chat, email, phone)

Trial and pricing

  • Free 30-day trial
  • 50% off first 6 months
  • No hidden costs or set-up fees
  • Unlimited users and projects

Try FreeAgent free
Learn more
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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(3,023)

335 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Oh wow!

Oh wow!! I've had Quickbooks for over 2 years, what a mess! I had a support call with them today and it's going to be about 2 weeks before they can help me ...long story. I started looking at alternatives and thought why not just literally start from scratch with another package. How hard can it be? That was 6 hours ago. In that time I've bottomed out my out of time accounts for the last 2 years of my start up, and I'm up to date for this year. I'm speechless to be honest. Freeagent is so intuitive, it's built for business owners like me. I did a free book keeping course from Open University but the instructions on Free agent are so clear there was really no need. I challenge anyone to tell me how to deal with dividends on Quickbooks. I was done in about 30 mins on Freeagent. I've just subscribed, it's a no brainer. I've not invoiced on it yet and i know it won't be as glossy but to be honest the time it's going to save me overall and not to mention saving on professional fees, it's absolutely worth it. I'm feeling so good that I have a grip on my business finances at last. And very pleased that it all looks very healthy :-) I shall sleep a lot better tonight than I have for a while.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic support and intuitive software.

I signed up to FreeAgent after two friends recommended them. The MTD transition has been very stressful and required a big change for me. The whole process has been really daunting and I had very little support or advice from my accountant. However, FreeAgent has proved to be amazing. I couldn't have got through without the support of the helpline. The advisors are extremely knowledgable and always give as much time as is needed. I would highly recommend and feel very reassured going forwards.

19 August 2026
Unprompted review

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