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Fred. Olsen Cruise Lines Reviews 

14,670
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 9,139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being wonderful, friendly, and exceptionally helpful, often going above and beyond to ensure a pleasant journey. The overall service and holiday experience are frequently described as outstanding, with many appreciating the well-managed embarkation and comfortable, clean ships. People also highlight the excellent quality of food, often delicious and varied, along with engaging entertainment and activities provided. However, some customers mentioned that excursions felt rushed, expressing a desire for more time at destinations or breaks during walking tours.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness, politeness, and... See more

Holidays

Users describe positive interactions with holidays, with many expressing that their cruises were enjoyable... See more

Quality

Customers consistently report high satisfaction with the quality of various aspects of their experience. Many... See more

Location

Reviewers mention ambiguous feedback about location, with some customers praising the convenience of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After over 25 years cruising with different cruise lines we tried Fred Olsen for the first time in July 26. My overall feeling was why on earth did we wait so long! The service, food and just overall... See more

Company replied

Rated 5 out of 5 stars

The staff were wonderful. Nothing was ever too much trouble, particularly in the main Borealis restaurant. I don't eat meat but there were always many alternatives from the extensive menu. Boreali... See more

Rated 5 out of 5 stars

Excellent cruise, lovely, clean boat, amazing, friendly staff who seemed respected, happy in their work and looked after by their company although they seem to still work incredibly long hours wit... See more

Rated 5 out of 5 stars

July's one week cruise around Ireland was very relaxing and we were well looked after both in our premier suite, at meals and around the ship. As this was a short cruise we did not take any organise... See more


Company details

  1. Cruise Line Company

About Fred. Olsen Cruise Lines

Written by the company

Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.

On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.

At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.

With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.


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We channel 175 years of experience into making your cruise memorable.

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.6

All reviews

(14,670)

9,325 reviews in the last 12 months

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Rated 4 out of 5 stars

The quality of the staff

The quality of the staff. Wherever you go around the ship, the staff are always front and centre to make life as easy and comfortable as possible.

Having staff serve you in the self serve restaurant is a great improvement, we observed much less wasted food!

21 July 2026
Rated 3 out of 5 stars

Special occasion marred

I booked this cruise as I liked the previous Scottish islands cruise. I normally cruise with P & O.
I was 80 on 1/7/26 and chose to go with Fred. When I booked they had no balcony rooms and I upgraded to a Junior suite. A bit more expensive but a special birthday.
Second night my wife was unwell, stomach pains, and I said that as we had a bath she should soak and get herself better. On running the water it turned out to be dirty. I ran the water for a while and it seemed to get cleaner. Anyway the bath did the job and my wife was better.
Each morning before my shower I ran the water in the bath and it was always black.
The steward advised not to drink the water and run it before using for shower or bath.
We enjoyed our cruise and are being swayed towards Fred Olsen.
We normally drive down to Southhampton to Join P & O . We now have an electric car and getting older do not want far to travel.
The staff on the cruise were wonderful and the service was great.

2 July 2026
Rated 5 out of 5 stars

Staff friendly and helpful

Staff friendly and helpful, food excellent, Everything was great from start to finish. Where things could improve is in the entertainment area, a bit more variety i.e. a good comedian.

21 July 2026
Rated 5 out of 5 stars

Warm atmosphere

Warm atmosphere. Delicious food, served by caring and professional staff. Waiter at dinner was charming and speedy who always greeted us with a smile. Staff in The View were also caring and helpful who served wonderful food. The ship was spotless and so was the cabin. Great artwork throughout. Classical music was wonderful. Entertainment very good. Wasn't as impressed by the talks as we usually are. Was very upset at missing the Irish dancers who performed on the ship. Only found out about this show the night before and was on a tour. Also tour, the cliffs of Moher was cancelled at the last minute and the other tours we would have liked to have gone on instead were fully booked by that time. It would be better if darts and table tennis tournaments took place at a time when no lectures or events coincided. The sea was generally calm and so was the Captain.

21 July 2026
Rated 5 out of 5 stars

Wow lovely cruise line where you are treated with care and friendliness.

After sailing on other cruise lines. I have discovered Fred Olsen ships. I’m now converted. The ships are full of character easy to find your way round. The ships look fresh and clean. The crew are friendly and remember you. Plenty of entertainment the shows are lovely. Fellow cruisers are friendly and the solo cruisers are not left out. Can’t wait to sail again in Fred.

9 July 2026
Rated 5 out of 5 stars

As a first time cruiser

As a first time cruiser, this was a fantastic trip. The staff were excellent. The food was very good. Only a few niggles & room for improvement.
Wi-Fi was poor & not value for money.Also, I wanted to turn off the air con but not possible on a room by room basis.

However, overall I would recommend Fred Olsen to any cruise newbies as the few negatives were outweighed by the positives.

Thank you to Fred Olsen

16 July 2026
Rated 2 out of 5 stars

The food served in the main restaurant…

The food served in the main restaurant in the evenings for second sitting was truly awful. Overcooked cold vegetables, lukewarm soup and inedible main meals that had been kept hot since first sitting over two hours ago. We shall not be booking with Fred Olsen again.

21 July 2026
Rated 4 out of 5 stars

A very enjoyable cruise

A very enjoyable cruise. Staff as usual were all excellent. I have to say I preferred it when you could help yourself in the buffet restaurant. Is this a new policy with Fred? We will book another cruise with you in the near future.

21 July 2026
Rated 5 out of 5 stars

Our first cruise

From arrival at ship to departure it could not have been better organised. All the crew were superb. Choice of food excellent. The Estonian skipper was so nice to speak to. I have many health issues so very much doubt we will go again but we will and have recommended it to everyone.

26 July 2026
Rated 5 out of 5 stars

Super cruises

Super itinerary, excellent crew, wonderful entertainment, interesting shore tours. Thanks to Elaine (stewardess) and Ezak and Ashley (waiters).

21 July 2026
Rated 5 out of 5 stars

Always great service!

Always great service!
Enjoyed the lunch and dinner drinks included in the price, didn't have to ask for a refill as the staff we're on it.
Appreciated the daily twice servicing of our cabin.

21 July 2026

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