We needed a replacement boiling water tank. This was sent through for fitting but upon arrival of the technician Stuart, he walked us through more options. They made sense technically, and financiall... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used the contact us form on their website regarding an issue with a leaking spout and was immediately contacted by Ashleigh and advised a new part would be sent free of charge, which arrived the nex... See more
Company replied
We had an issue when our builder lost an adapter for the 43mm pipe when replacing our sink drain. I rang Franke and spoke to Natalie. Well, she couldn’t have been more helpful. She searched her... See more
Company replied
We rang Natalie and explained the problem we were having with our carron phoenix tap. She understood what was the problem and sent us a new part, immediately, which arrived today only after about four... See more
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Company details
Written by the company
Our journey starts from the heart of every home - the kitchen. Here, we cook, eat and spend time together, and more often than not, all of these things occur at once. We have been inspired for over 110 years by Swiss craftsmanship and precise engineering, and we combine durability and high quality with intuitive design to offer you genuine solutions for your home, as opposed to just products. Customers that have purchased a Franke product outside the United Kingdom can find their local Franke company in their country by going to: https://www.franke.com/gb/en/home.html and choosing your country in the top navigation, or alternatively please feel free to contact us and we can help wherever possible.
Contact info
MIOC, Styal Road, M22 5WB, Manchester, United Kingdom
- 0161 436 6280
- ks-info.gb@franke.com
- www.franke.com
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service from Franke Taps
Recently had an issue with a Franke tap spout and aerator fitting, the latter having become sheared. This was part of a refurbished kitchen fitted in late 2024 so the 12 months guarantee from the kitchen company had expired. I referred all the details inc photos to Franke on Tuesday and today, just 2 days later, our new complete tap spout was delivered, which I fitted just now. Big shout out to Franke for their fantastic no-nonsense response. Proper service at his best. Thank you to the staff and the company at Franke.
7 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Good customer service
Following the boiling water tank going wrong after 3.5 years, we were asked to provide evidence of filter changes which we did. Franke then covered the cost of the tank and we had to pay £155 for installation. Not entirely sure why as it was no fault of ours but it got sorted. Cody the engineer came and replaced the tank and set it all up in accordance with the water settings and did a great job.
My advice before purchasing a Franke product would be to speak to customer service about the maintenance schedule and costs of upkeep. Filters for the minerva tap cost £100 and need replacing every 4-6 months and if the product goes wrong the whole tank needs replacing. Be aware of these costs before buying. The customer service team are great but cant stress enough be aware of running costs.
6 May 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to update your review and share your experience. We really appreciate you working with us to reach a resolution.
We’re pleased we could support you with a replacement tank and that Cody provided a great service during the installation. We’ll be sure to pass your feedback on to him.
On the installation charge, as the product was supplied free of charge outside of the guarantee period, we applied our standard installation fee. We do understand your concerns, and we always aim to be as fair and transparent as possible in these situations.
You’ve made a valuable point around maintenance and running costs. Regular filter changes are important to keep the system performing as it should, but we recognise this can feel like a significant ongoing expense. Your feedback helps highlight where we can improve how we communicate this upfront so customers can make fully informed decisions.
Thank you again for your honest and balanced review. If you ever need any further support, our customer service team will be happy to help.
Best regards
The Franke UK Team
Brilliant
Staff, really helpful, knowledgeable about the taps, solved our problem and parts delivered the next day.
29 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
All the best,
The Franke UK Team
Excellent customer service
Our kitchen sink developed a tiny leak. Over time this caused damage to items in the cupboard below. Customer service was excellent about it and sent a new sink and money towards getting a plumber to replace it.
20 October 2025
Unprompted review
Reply from Franke UK Ltd
Thank you for your 5 star review! We’re delighted to hear that your experience with us was so positive.
If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for taking the time to leave your review!
Best regards,
The Franke UK Team
I have had a number of interactions…
I have had a number of interactions with Franke Uk, I received exceptional customer care from Ben Schofield and from Laura Hunter. Their response time is very fast. I am very happy with the service I received
29 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're really happy to hear you had such a great experience.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
All the best
The Franke UK Team
Excellent service
Excellent service by Dan. Had some on-going issues with the mythos boiling water tap, so today he replaced the whole thing with the latest technology. Couldn’t ask for better service. Thoroughly recommend.
29 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing such wonderful feedback! We’re delighted to hear that your experience with us was so positive—it truly means a lot.
At Franke, our goal is to provide exceptional products and service, so it’s fantastic to know we’ve met your expectations. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for taking the time to leave your review!
Best regards,
The Franke UK Team
Very helpful
Ben Schofield was sending me emails on how to fix the issue with my tap. After the first try it still wasn’t fixed but he found another way which fixed the problem. The guidance was clear and very helpful. Great customer service
28 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us! We really appreciate your 5 star review.
Warm regards,
The Franke UK Team
Mike pitched up on time and fitted new…
Mike pitched up on time and fitted new filter and cleaned out tap. Very professional in appearance and work quality
Highly recommended
27 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're so pleased to hear about your experience and thank you for taking the time to share it with us.
All the best,
The Franke UK Team
Thank you
Thank you, Stuart (the dog whisperer!). Wish the boiling water tap had been fitted by Franke/Stuart in the first place - but now I know how to use it properly! Woohoo! Serviced and filter replaced. Signed up to service agreement. Happy!
28 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke and with Stuart in particular. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Our visit by Martin was excellent
Our visit by Martin was excellent. He rang before he came and gave a time he would arrive. He did a thorough check on the boiler and tap. He was very tidy and left everything clean when he finished. He also explained how to best use the boiler and changed the filter.
23 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience, it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Great experience with Franke from start…
Great experience with Franke from start to finish. The technician (Mike) visited several weeks ago and instantly diagnosed the problem and then came back last week to install a brand new tap/tank system. The workmanship was impeccable and he was also very clean and tidy. He gave me a thorough explanation of functionality and made a short video to explain. Outstanding customer service and super friendly technician.
24 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your lovely feedback—what a pleasure to read! 😊
We’re so pleased to hear that you had such a positive experience with Franke. Providing excellent service and quality is something we take great pride in, so your kind words really make our day.
If you ever need anything else or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for sharing your experience with us!
Warmest wishes,
The Franke Team
Great service experience by Franke
Great service by Franke on a recent visit to my home to repair the tap. The engineer Martin was very helpful and sorted the issue quickly. Once again thank you to Helen at Franke for organising and Martin for attending. Excellent service.
24 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Franke is fairly straight forward to…
Franke is fairly straight forward to deal with. The technician that called in to sort out the pressure problem replaced the faulty unit under warranty. Quick to assess the situation, the tap was cleaned thoroughly, everything was left exactly how it should be before organising the paperwork and settling the bill on the day. Very pleased with the service.
23 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience—it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Excellent service for boling water tap repair
Dan is excellent. He has visited us many times and knows our system well. Always professional, knowledgeable and helpful, answering our queries wiht patience and insight. We have full confidence in him.
22 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing such wonderful feedback! We’re delighted to hear that your experience with us and of course with Dan was so positive.
At Franke, our goal is to provide exceptional products and service, so it’s fantastic to know we’ve met your expectations. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for taking the time to leave your review!
Best regards,
The Franke UK Team
Excellent service
Cody was very knowledgable and diagnosed the problem straight away and replaced the parts required
He was very polite and explained everything to us
Excellent service
21 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're really happy to hear you had such a great experience with Franke and with Cody. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
All the best,
The Franke UK Team
Warranty Claim
I have a Franke Rotaflow tap that suddenly developed a leak from the base of the spout just behind the nylon washer. I contacted Franke and sent both a photo and a copy of my receipt. Franke's response was excellent within four days of my initial query I received a new spout in the post. Great service !!!!
22 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience—it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Great service from booking to carrying out the job.
Booking a service at Franke for my hot water tap was very easy. I had quick clear communication to get it booked in. Martin turned up on time and carried out the service quickly and efficiently with a couple of parts replaced. Its not cheap but its worth it for the great service.
21 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to leave such a lovely review!
We’re delighted you feel the Maintenance Package offers real value. We pride ourselves on providing a high standard of service and long‑term peace of mind, so it’s great to hear you feel the value reflects the level of care and support we provide.
Thanks again for sharing your experience with us!
Warmest wishes,
The Franke Team
Martin rang me in a good convneint time…
Martin rang me in a good convneint time He was well organised and clearly knew what he was doing.
A slight problem came up but he resolved it before leaving us.
21 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're so pleased to hear about your experience and truly grateful you took the time to share it with us.
All the best,
The Franke UK Team
Cody was an excellent representative…
Cody was an excellent representative for you organisation, helpful , friendly, informed and enthusiastic .
20 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words about Cody - what a pleasure to read! 😊 We're really happy to hear you had such a great experience with Franke.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
excellent service from start to finish
excellent service from start to finish, booking an appointment, arriving on time and knowledgeable technician, 5 star service all round
16 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're really happy to hear you had such a great experience with Franke.
We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot. If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
All the best,
The Franke UK Team
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