Frank and Beans Reviews 

75
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort, soft materials, and perfect fit, often finding them true to description and size. Many highlight the excellent quality and craftsmanship, noting items are well-made and durable at reasonable prices. However, some customers noted concerns about product quality, specifically poor fabric, cheap elastic, or items described as poorly designed. A few also found sizing inconsistent, particularly for women's products, or that specific items required sizing up. Additionally, some reviewers experienced order issues like duplicated charges or difficulties with return postage fees.

What people talk about most

Product

Customers consistently note positive experiences with product quality, comfort, and fit, often highlighting... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high-quality materials, excellent... See more

Price

Reviewers highlight positive aspects of price, with many finding the products to be reasonably priced and... See more

Order

Reviewers express satisfaction with their orders, with many stating they will order again or soon. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buying Frank & Beans boxers and I am quite impressed to be honest. They are very comfortable and I find that they are quite roomy which is great as it helps when you are active. They are g... See more

Rated 5 out of 5 stars

I ordered 9 x pairs of bamboo G-strings and they got to me relatively quickly. They are sooo comfortable and they seem to be well made. Repeated wearing and washing will tell the tale tho. This is th... See more

Rated 5 out of 5 stars

I love frank and beans products. My original place i got underwear from discontinued my underwear type so I was franticallycaearching for somewhere else and came accross frank and beans,so very happy... See more

Rated 5 out of 5 stars

Absolutely love my Frank and Beans G-strings! The colours are fantastic, the fit is perfect, they are top quality and they're incredibly comfortable to wear all day. Best of all, they don't show unde... See more


Company details

  1. Underwear Store
  2. Clothing Store
  3. Clothing Wholesaler
  4. Lingerie Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

We create, design and know Underwear well. It's what we do! My name is Scott Hollywood and I'm the CEO and sole founder of Frank and Beans® Underwear. We manufacture fine cotton underwear for Men and Women plus Children, offering a great range of cotton essentials daily and many other fabrics. We want everyone to own our comfortable underwear. Our vision is to make online shopping for Underwear enjoyable, fast and easy. Frank and Beans® have some of the most Comfortable Men's, Women's and Kid's Underwear available online. We launched our brand online in 2009, bringing together an exceptional selection of Quality, Comfortable and Great Value Underwear for all the family. We have a strong team determined to operate our Undie business efficiently as possible. We will always supply a range of products to our customers that give Comfort, Quality and Enjoyment. Frank and Beans® sell Underwear, that's for sure. Though because we're vertically integrated, direct to consumer and handle everything from design to marketing to shipping, we bring our customers much more than just Undies. Frank and Beans is a lifestyle brand devoted to self-expression and basics that are anything but simple. A great pair of Undies can brighten your day, and an excellent Underwear company keeps it going. We wear our brand as a badge of honour, and we're not afraid to share it. Frank and Beans support local jobs, all profits stay in Australia. Our Underwear Collection Includes: Boxer Shorts, Briefs, Satin & G Strings Full Briefs, Seamless, Bamboo, Cotton & Bikini Briefs Sizes: Small to 5XL Delivered Australia-wide and Worldwide For Men, Women, and Kids


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(75)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Decent mens Underwear

Very reasonably priced cotton underwear. Men’s sizing is good and fit well, women’s is a pretty poor fit (coming from a guy) with 2 near identical products that have completely different size guides (what I bought her didn’t fit, probably on me). Got 3 types of boxer shorts/ briefs. Feel good. Definitely worth sizing up with some of them which it does say on the website, the button can pop quite easily on the ones with the square button. (should have upsized)
Overall happy. Came fast with no worries and tracking.
Would recommend. Just definitely check size guid for each individual product you want.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Bamboo G-strings…

I ordered 9 x pairs of bamboo G-strings and they got to me relatively quickly. They are sooo comfortable and they seem to be well made. Repeated wearing and washing will tell the tale tho.
This is the second time I've purchased underwear from Frank & Beans and I'm pretty happy so far. Great work people 👍

23 March 2026
Unprompted review
Rated 5 out of 5 stars

3rd purchase of Frank and Beans

3rd purchase of Frank and Beans. Love them!

15 April 2026
Unprompted review
Frank and Beans logo

Reply from Frank and Beans

Thank you for coming back for your third purchase, we really appreciate your support.
Great to hear you’re loving them, that’s exactly what we aim for every time.


Best Regards,
Zac
Customer Care
Frank and Beans

Rated 4 out of 5 stars

Best pair of undies ever..

This was my second purchase of your Boxer Briefs. Which tells all. I have been wearing various styles of underwear for the past six decades, and your Boxer Briefs are my new favorites. The reason I didn't give five stars in my review, was because I was unable to purchase the colour's I desired. (unfortunately since my first purchase approximately two years ago, I have been unable to purchase the colour and size I desire. Which leads me to believe that the undies I am so impressed with are no longer in production... BUMMER!

30 March 2026
Unprompted review
Frank and Beans logo

Reply from Frank and Beans

Hi Simon,

Thank you for your continued support, it genuinely means a lot to hear that our Boxer Briefs have become your favourites after so many years of trying different styles.

We completely understand the frustration around colours and sizing availability. The good news is that we are releasing new colours very soon across two Boxer Shorts styles and one Boxer Briefs style, expected by the end of May.

These releases will expand our Maxi Cozy Boxer Briefs and Boxer Shorts colour range.

Please keep a lookout for our newsletter or check our website for the latest updates, as these new releases will be announced there first.

We appreciate your patience and support, and we are confident you will love what is coming next.


Best Regards,
Zac
Customer Care
Frank and Beans

Rated 5 out of 5 stars

Made the switch and didn't look back

I wanted to make the change to briefs a while ago and I tried a few brands and honestly these were absolutely fantastic. Have held up really well, are super comfy and have heaps of sizes. I didn't think I would follow a undies store's promotional emails but here we are. Have re-up'd since and will potentially do it again.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

OMG - YES!!!!

OMG, undies that FIT!
I am a HUGE man and getting underwear that fits is so hard!
I have used Step One for years, but their quality has gone to the toilet.
I thought I'd try just one pair to see, and as soon as I got them out of the packet I was like, "Holy Sh*T! These are great. SO comfortable and stretchy."

1000% recommended if you are a bigger guy.
Step One is Dead!
Long live Frank and Beans!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

First time buying Frank & Beans boxers…

First time buying Frank & Beans boxers and I am quite impressed to be honest. They are very comfortable and I find that they are quite roomy which is great as it helps when you are active.
They are good value for money boxers and the online shop is well laid out and delivery fast. I will be back for more in the future.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Purchased the string gee panties

Purchased the string gee panties, as bonds discontinued theirs. Frank and beans quaility is amazing, I did size up to a medium so the wouldn’t dig in and they’re perfect. Cute colour-ways and very affordable

2 March 2026
Unprompted review
Rated 5 out of 5 stars

This is my 3rd lot of reg grundies…

This is my 3rd lot of reg grundies after wearing them for the last 4 years and I literally cannot fault them the elastic stays stretchy and doesn't lose strength and the material stays soft and comfortable I wash them with all my other clothes so no special treatment I cannot recommend them highly enough, thanks F&B

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Poorly designed rags

Poorly designed rags. Worst customer "service"! Don't waste your money on this crap. My order was duplicated at no fault of my own and I was charged postage, for an order I didn't place!

22 January 2026
Unprompted review
Frank and Beans logo

Reply from Frank and Beans

Hi Phillip Wilson,

We are sorry to hear about your experience and Apologise for the frustration this has caused.

After reviewing your account, the duplicate order was placed as a separate checkout and processed automatically by the system, which means postage was applied to that order as it was a valid submission. No additional charges are ever applied manually without an order being placed.

That said, we understand how this situation can be confusing and disappointing. Our Customer Care team is always available to review the matter again and reassess the outcome where appropriate. We encourage you to contact us directly so we can look into this further and work towards a fair resolution.

We take all feedback seriously and are continually working to improve both our products and our customer experience.


Best Regards,
Clinton
Customer Care
Frank and Beans

Rated 1 out of 5 stars

Sizing discrepancies

I ordered 6 prs of trunks, 3 purple and 3 Grey. They were all L size.
The purples were a perfect fit. The Grey's were a size smaller-go figure?!
Not that impressed at all.

7 February 2026
Unprompted review
Frank and Beans logo

Reply from Frank and Beans

Hi Darren,

Thanks for your feedback. We’re really sorry to hear about the sizing inconsistency between the Purple and Grey Trunks, that’s certainly not the experience we want for our customers.
While all items are labelled the same size, occasional variations can occur between different colour production runs. That said, this is something we take seriously and we’d like the opportunity to resolve this for you.

We also offer free exchanges, so please contact our Customer Care team at hello@frankandbeans.com.au and we’ll be happy to assist.

Thanks for choosing Frank and Beans.

Best Regards,
Clinton
Frank and Beans

Rated 5 out of 5 stars

Bye bye chafe

Working in the heat as a tradesperson, I quite often encountered chafe. The bamboo boxers have solved this problem for me!! Totally recommend.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

True to description

True to description
True to size
Fast postage
Ease of checkout, and best of all an Australian company. Great Aussie business would recommend to anyone.

5 February 2026
Unprompted review

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