Frangipanilangkawi Reviews 

Arrived at the Frangipani resort as pre booked 4 weeks prior. On arrival reception was un organised therefore our rooms were not ready. We were a group of 2 couples. Whilst waiting we decided to have lunch at the restaurant. Beef burger and chips Arrived 2 hours later the burger was uncooked and was sent back. Rooms were finally ready after 5 hours following our arrival. On inspection the rooms were not clean. Toilet was not clean, shower was very dirty and slime, the sink was still very dirty. The whole floor in the room was dusty. White Towels very grey and didn't smell fresh and so did the bed linen. Breakfast the next morning was poor. All three juices supplied were watered down. Lady cooking the eggs didn't have a clue. These continued for the next 2 days with no improvement despite our complaints. The whole place is very run down and unsafe in some places. It surely doesn't deserve the rating it's given and shouldn't cost as much. Our rating would be 2 stars. The whole place need pulling down and rebuilt and replaced by experienced staff not by multiskilled staff who didn't have a clue and were poorly atteired and looked unclean. We are frequent travellers and have never encountered a place like this. Not a place to stay for the price they charge.

My experience at The Frangipani Langkawi Resort & Spa was extremely distressing due to serious data security concerns, which resulted in three visits to the police and direct contact with a criminal investigator in Kuala Lumpur.

I stayed 13 nights at the resort in February 2026. While the beachfront location is beautiful and the natural setting peaceful, my stay was overshadowed by significant security and maintenance issues.

Most importantly, my personal and booking information was compromised during the reservation process. After corresponding with what appeared to be the official resort email address, I received a fraudulent invoice from a scammer who had access to my booking details. This resulted in a substantial financial loss and required formal police reports and involvement of criminal investigators. The resort later confirmed that their system had been compromised, which raises serious concerns about the protection of guests’ personal and financial data.

In addition, the condition of the room and facilities did not match the price level:

Cockroaches in the room

Ants in the bed and bathroom

Rat droppings on the floor of the outdoor shower

TV without internet functionality

Buildings and bungalows appearing worn and in need of renovation

The resort promotes itself as an eco-resort and charges premium prices for a quiet beachfront experience. However, compared to other resorts in Langkawi, the level of maintenance and overall quality did not justify the cost.

The location itself is undeniably beautiful. However, the lack of proper maintenance and, most importantly, the failure to adequately protect guest booking information are serious concerns.

I hope the resort will take meaningful steps to improve both its data security and the condition of its facilities in order to better protect future guests.