Francisco Ortuño Reviews 

1
TrustScore 3 out of 5

3.2

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3.2

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TrustScore 3 out of 5

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3.2

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Rated 1 out of 5 stars

TERRIBLE AFTER SALES SERVICE

This is one of the worst customer service experiences I have ever had. Didn't notice the seller was in Spain, which was my fault. Will look more carefully in future! Ordered item on 5 August, via Amazon, and on 26 November finally ended up with a repaired watch. Initial delivery of item was fine, but shortly afterwards I went on holiday abroad. Watch developed fault on second or third wearing, but as I was outside the 30 day return period when I got back from holiday, (by only several days), seller refused refund or replacement. He said I had to get it repaired under the guarantee. He offered to arrange repair if I sent it back, but I knew this would take ages and insisted on a replacement. Eventually agreed to replacement but said as I had opted for a replacement, I would have to pay postage. Returned item, insisting he refund postage, which he did and then sent my item off for repair against my wishes! Finally yesterday I got my repaired fully functioning watch back, nearly 3 months after purchase!

27 November 2015
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