FragranceShop.com Reviews 

763
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 382 reviews, reviewers had a great experience with this company. Customers consistently share that the prices are extremely affordable, making it much cheaper to purchase their favorite perfumes and colognes compared to traditional department stores and other online retailers. Shoppers frequently express deep satisfaction with the impressive selection of items available, noting that orders are processed quickly, shipped efficiently, and arrive safely packaged in great condition. However, some people mentioned facing frustrating delivery delays, unhelpful communication, and serious problems tracking their missing shipments. A few reviewers also noted receiving items with unexpected quality issues, such as extremely weak fragrances, older stock dates, or completely missing packaging details.

What people talk about most

Product

Consumers find product to be positive and consistently express satisfaction with the authenticity and great... See more

Price

People report positive experiences with price, frequently highlighting that costs are significantly lower... See more

Delivery service

Users describe positive interactions with delivery_service, noting that packages frequently arrive quickly... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between customers. Many... See more

Quality

Reviewers mention ambiguous feedback about quality, as experiences vary significantly. Many consumers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional service. Got all my products and they weren’t fake they were the real deal. Seriously people need to tap into this company cos it’s not talked about enough - they literally have the best p... See more

Company replied

Rated 5 out of 5 stars

Never a problem with this company. Always 100% happy with orders. The huge selection of products. 100% authentic. The competitive prices. No hassles, no worries. The good things are right here.... See more

Company replied

Rated 5 out of 5 stars

Everything with the store is great!! Starting with the purchase, everything is so simple, choose your items, set up delivery, pay for it and you're done. Then, the prices, and the quality of the... See more

Company replied

Rated 5 out of 5 stars

To be honest, I was a little skeptical. The price online was significantly less than what I normally pay at Dillards and Macys. I’ve been wearing this cologne for years and my wife really likes the... See more

Company replied


Company details

  1. Perfume Store

Written by the company

Shop for fragrances, discount perfume, cologne and gift sets for men and women at Fragrance Shop


Contact info

4.1

Great

TrustScore 4 out of 5

763 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(763)

391 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you!

I was crazy happy to have found my perfume which was discontinued years ago. I just happen to stumble upon it and found your store had it available. I was in disbelief so I checked to see if it was the real thing, I believe what your customer service told me. Sure enough itʻs exactly what i wanted and ordered 4 more. Well stocked for now.

31 July 2026
Unprompted review
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Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

It is amaziiiiiing

The perfume is amazing, the smell is identical and the longevity is unreal. I love everything about it more than the original. It was super well secured in the package, no breakage or anything. The roll on glides on the skin. I'm SO pleased, I'll order again as soon as I need more, I cannot recommand enough. Thank you very much.

12 July 2026
Unprompted review
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Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Delivered timely

Delivered timely. Reasonably priced.

6 July 2026
Unprompted review
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Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Absolutely 100% satisfied

Absolutely 100% satisfied! Care put into the packaging and it arrived earlier than expected! Will order again!

3 August 2026
Unprompted review
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Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

I am so happy with my recent purchases…

I am so happy with my recent purchases and will continue use the Fragrance Shop on future purchases.

3 August 2026
Unprompted review
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Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 1 out of 5 stars

Never Delivered

It’s been over a month and I still haven’t received my cologne.

3 August 2026
Unprompted review
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Reply from FragranceShop.com

We sincerely apologize for the delay and regret to hear that you have not yet received your order.

Please contact our customer support team directly at https://www.fragranceshop.com/contact-us/ with your order number and full name. Our team will immediately investigate the shipment status with the carrier to resolve this matter for you.

Rated 1 out of 5 stars

Its been a month and I still haven't…

Its been a month and I still haven't received my perfumes . The shipping label was created 20 days ago , and Fed Ex still hasn't received the package. Its a scam!

1 August 2026
Unprompted review
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Reply from FragranceShop.com

We sincerely apologize for the delay and regret to hear that you have not yet received your order.

Please contact our customer support team directly at https://www.fragranceshop.com/contact-us/ with your order number and full name. Our team will immediately investigate the shipment status with the carrier to resolve this matter for you.

Rated 5 out of 5 stars

Awesome prices and products

The prices on the name brand scents are outstanding and the perfume oil recreation is dead on!
Shipping was a little slow but worth the wait.

6 July 2026
Unprompted review
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Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Exceptional service

Exceptional service. Got all my products and they weren’t fake they were the real deal. Seriously people need to tap into this company cos it’s not talked about enough - they literally have the best prices when compared to others. Also im not a bot and am not affiliated to the company. Just an 18yearold lad. Im tryna spread some positivity😁. Alr enough yap

20 July 2026
Unprompted review
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Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Quick shipping and great prices

Quick shipping and great prices and I didn't have to leave the house and waste money on gas or fight through a mall to get these.

17 July 2026
Unprompted review
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Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Great company to order from!

Great company to order from. Great products, prices, and they always are quick filling the order and sending the order out.
I have been ordering from this company for probably at least 10 years, and I have been very happy with the FragranceShop.com!

30 July 2026
Unprompted review
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Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 1 out of 5 stars

I cannot recommend FragranceShop.com…

I cannot recommend FragranceShop.com based on my experience.

On July 9, I ordered a fragrance as a wedding gift for my fiancée, with our wedding taking place on July 25. The next day, I received an email stating that my order had shipped, along with a DHL tracking link showing an estimated delivery date of July 14.

July 14 came and went with no package. When I contacted customer service on July 15, they simply sent me the same tracking link I already had instead of providing any meaningful assistance. After reaching out again on July 16, I was told to complete an insurance claim form. I returned it the same day and received confirmation on July 17 that it had been received.

That was the last communication I received.

With no updates, no replacement, and no apparent effort to resolve the issue, I had no choice but to dispute the charge through my bank. My bank investigated the matter and refunded my purchase in full.

My wife and I were married on July 25 and are now on our honeymoon. While FragranceShop.com didn’t ruin our wedding, they certainly failed to deliver on a purchase that was intended to make the day even more meaningful.

To add insult to injury, the company later emailed me asking if I was happy with my purchase—a purchase I still have never received. Even today, the DHL tracking page continues to show the package as “Processed – En Route” with an estimated delivery date of July 14.

Packages can get lost. That’s unfortunate, but it happens. What shouldn’t happen is a company failing to communicate, failing to provide meaningful customer service, and leaving the customer to resolve the problem through their bank. Based on my experience, I will not be ordering from FragranceShop.com again.

9 July 2026
Unprompted review
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Reply from FragranceShop.com

Thank you for sharing your experience. We're sorry to hear about the delay with your order and the difficulty you encountered in getting a resolution. We are currently following up with the carrier for an update, as they had informed us the package was simply delayed and would be delivered.

If there's anything further we can do, please don't hesitate to reach out to our Customer Care team

Rated 5 out of 5 stars

I have never tried this fragrance and…

I have never tried this fragrance and it smells wonderful!

30 July 2026
Unprompted review
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Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Fast shipping and great service

Fast shipping and great service

13 July 2026
Unprompted review
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Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

Fragrance shop.com had the best prices…

Fragrance shop.com had the best prices so I decided to give them a shot. I ordered four bottles of cologne, all shipped the same day and arrived perfectly packaged, two days earlier than expected.

All items are exactly as expected, authentic and a great value.

Thanks Fragranceshop.com! I’ll be a repeat customer!

27 July 2026
Unprompted review
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Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 1 out of 5 stars

The Cap on the bottle did not fit and…

The Cap on the bottle did not fit and it leaked in the draw. I even tried the cap from an old bottle. I have make sure it is standing because it will leak. The bottle does not fit properly. I have been using this product for year an have never had this problem.

24 July 2026
Unprompted review
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Reply from FragranceShop.com

Thank you for bringing this to our attention. We're sorry to hear about the issue with the cap and the resulting leakage. This is not the standard we aim to deliver, and we would like to resolve the matter promptly. Please contact our Customer Service team with your order details so that we may look into this further.

Rated 5 out of 5 stars

Product as advertised

Product as advertised; received in stated time frame: reasonable price

23 July 2026
Unprompted review
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Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 1 out of 5 stars

Where is my Perfume....I am still…

Where is my Perfume....I am still waiting! from my order in April

15 July 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

We replied to your previous feedback from July 22 requesting more information, as we were unable to locate an order under "Kristy F." That request has not yet been answered, and this latest feedback does not include the details we'd need to look into it either.

In order to help, we'll need your order number or the email address used at checkout. Please reach out to our Customer Service team at https://www.fragranceshop.com/contact-us/ with these details so we can investigate.

Rated 5 out of 5 stars

This is my 3rd bottle of Obsession…

This is my 3rd bottle of Obsession ordered from this company. Product arrived in perfect condition, well packaged and on time. Price was my #1 factor for buying, department stores, Sephora and Walmart were significantly higher for same size bottle. I will continue to order my colognes from Fragranceshop.com

1 July 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Rated 5 out of 5 stars

fast and neat delivery

fast and neat delivery. I am hapy with products received.

23 June 2026
Unprompted review
FragranceShop.com logo

Reply from FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

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