FragranceNet Reviews 

122,926
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 26,364 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that prices are significantly lower than traditional department stores, making it wonderfully easy to find and afford favorite name-brand fragrances and beauty items. People also consistently appreciate the remarkably prompt shipping times and the careful, secure packaging that ensures items arrive safely. However, some reviewers noted occasional issues with delivery delays or frustrating tracking experiences with specific third-party shipping couriers. A few consumers also mentioned minor concerns regarding the scent strength or longevity of certain products compared to their earlier purchases. Despite these occasional setbacks, most shoppers remain deeply satisfied with their overall purchasing journey.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting authentic items, great prices,... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Price

People report positive experiences with price, often noting that costs are well below retail and unbeatable... See more

Order

Reviewers highlight positive aspects of order processes, noting that items arrive quickly, prices are... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are authentic and arrive in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s so easy to shop on Fragrance.Net for some of your favorite women’s perfumes, men’s colognes, hair products, facial products, nail products, makeup, etc. I’ve been shopping in Fragrance.Net for g... See more

Company replied

Rated 5 out of 5 stars

I ALWAYS buy fragrances through FragranceNet. Their prices and selections are phenomenal. I never pay retail prices. They also offer great discounts and sales. And (best of all) they ship quickly.... See more

Company replied

Rated 5 out of 5 stars

I have not yet been disappointed on any products or purchase. Most prices are very reasonable but I have noticed that a few on the higher end aren't much of a difference on price as I vould go to a s... See more

Company replied

Rated 5 out of 5 stars

Good amounts of products, good prices, fast delivery. Sometimes runs out of products that unfortunately I had to find in other sites. Used to buy colognes like: Higher (Dior) and also Summer (CK),... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store
  4. Flavours, Fragrances and Aroma Supplier
  5. Hair Product Store

About FragranceNet

Written by the company

Founded in 1997 with a vision to make luxury fragrance and beauty products accessible to everyone, FragranceNet.com embarked on a mission to help individuals feel confident and beautiful. Our core belief is that everyone deserves to experience luxury beauty products at affordable prices.

We have shipped over 30 million packages and generated over $3 bullion in sales of designer beauty products. Our operations have grown to include multiple warehouses and four flagship retail stores.

Our extensive inventory boasts over 40,000 genuine designer brand name perfumes, cologne, makeup, skincare, haircare, aromatherapy and candles, all offered at more accessible prices.

100% Genuine Brand Name Products

We only carry genuine brand name perfumes, colognes and beauty products.

All of the products showcased throughout FragranceNet.com are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs. We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us. 1-800-727-3867 or 631-582-5204 or info@fragrancenet.com.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

123K reviews

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4.5

All reviews

(122,926)

26,426 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great website for buying all your smell…

Great website for buying all your smell goods

16 August 2026
FragranceNet logo

Reply from FragranceNet

We are so pleased to hear that you find our website great for all your "smell goods"! Thank you for your wonderful feedback.

Thank you, Customer Service.

Rated 5 out of 5 stars

Always Satisfied

Always Satisfied! Great Products, Excellent Customer Service!

16 August 2026
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Reply from FragranceNet

We are so pleased to hear that you are always satisfied with our great products and excellent customer service! Thank you for your wonderful feedback.

Thank you, Customer Service.

Rated 5 out of 5 stars

Easy

They always have my shampoo in stock.
Easy to order and alway well packaged.

16 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear that we always have your shampoo in stock, and that you find ordering easy and your items well-packaged! Thank you for your positive feedback.

Thank you, Customer Service.

Rated 5 out of 5 stars

Reasonable delivery time

Reasonable delivery time. Reasonable prices. Long term customer

16 August 2026
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Reply from FragranceNet

We're so glad to hear that you appreciate our reasonable delivery times and prices. We truly value your long-term loyalty!

Thank you, Customer Service.

Rated 3 out of 5 stars

Nice products, but cross reference their prices

They are every good with shipping products quickly and packaging them well. I have been satisfied with the products I've purchased. However, I have noticed that their prices have gone up significantly and even charge a higher price for products even with a coupon. For example, the CH body lotion 6.8 oz is priced with them at $48.99 with a coupon and the exact Same bottle is $45 at Macy's. Sol de Janeiro Body Mist 8 oz bottle is priced at $44.09 with a coupon, and you can get the exact same size of the product for $39 at Ulta. It seems fragrance. Net is now inflating prices to accommodate their "discounts". Cross reference your prices before you buy from them!

18 August 2026
Unprompted review
FragranceNet logo

Reply from FragranceNet

We appreciate you taking the time to share your experience. We understand your frustration with the pricing and the discount codes. We strive to provide accurate and transparent pricing information to our customers. We do our best to stay competitive while offering 100% authentic products, dependable shipping, and a dedicated customer care team. While some third-party sellers may offer lower prices, we focus on quality, service, and customer satisfaction.
We appreciate your feedback and will review your comments to help improve the customer experience.

We have requested additional information via the platform so we may further assist.

We apologize for any inconvenience this matter may have caused.

Thank you,

Customer Service

Rated 3 out of 5 stars

The packaging was fine but some of the…

The packaging was fine but some of the perfume smell old and do not smell like they should.

9 August 2026
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Reply from FragranceNet

We sincerely apologize that your fragrance did not meet your expectations. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. All our fragrances are 100% genuine and sourced from authorized distributors. To resolve this quickly, we’ve emailed you a prepaid return label with detailed instructions. Once we receive your return, we will issue a full refund. Your satisfaction and trust mean everything to us.
Please note items must be returned prior to 90 business days from receipt of purchase to ensure that your original payment method is refunded appropriately.

Thank you,

Customer Service

Rated 5 out of 5 stars

Great Customer service

Very happy with my experience at Fragrancenet
My item came with a broken sprayer, I sent an email to customer service and my replacement was received in 3 days. Outstanding service I will continue to buy from them. Thank You Fragrancenet!

9 August 2026
FragranceNet logo

Reply from FragranceNet

We're so happy to hear that you had an outstanding experience with us, even with a minor issue! It's wonderful that our customer service was able to resolve the broken sprayer quickly and efficiently. We appreciate your continued loyalty.

Thank you, Customer Service.

Rated 5 out of 5 stars

Smells great

Was a birthday present for my mom. She loved it.

9 August 2026
FragranceNet logo

Reply from FragranceNet

We're so happy to hear your mom loved her birthday present! We appreciate your kind words.

Thank you,

Customer Service.

Rated 4 out of 5 stars

average

The two cents that I bought does not linger on me as if they would if they would have came from a department store

9 August 2026
FragranceNet logo

Reply from FragranceNet

We sincerely apologize that your fragrance did not meet your expectations. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. All our fragrances are 100% genuine and sourced from authorized distributors. To resolve this quickly, we’ve emailed you a prepaid return label with detailed instructions. Once we receive your return, we will issue a full refund. Your satisfaction and trust mean everything to us.
Please note items must be returned prior to 90 business days from receipt of purchase to ensure that your original payment method is refunded appropriately.

Thank you,

Customer Service

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Great Communication.

9 August 2026
FragranceNet logo

Reply from FragranceNet

We're so glad to hear about your positive experience with our delivery and communication. We appreciate your kind words!

Thank you, Customer Service.

Rated 2 out of 5 stars

My wife said the tester 3.4 oz of…

My wife said the tester 3.4 oz of versace purple i received from you don't smell the same as when I get it in original packing.

16 August 2026
FragranceNet logo

Reply from FragranceNet

We sincerely apologize that your fragrance did not meet your expectations. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. All our fragrances are 100% genuine and sourced from authorized distributors. To resolve this quickly, we’ve emailed you a prepaid return label with detailed instructions. Once we receive your return, we will issue a full refund. Your satisfaction and trust mean everything to us.
Please note items must be returned prior to 90 business days from receipt of purchase to ensure that your original payment method is refunded appropriately.

Thank you,

Customer Service

Rated 2 out of 5 stars

An empty box arrived

An empty box arrived! I was refunded, but I really want the perfume I ordered.

4 August 2026
FragranceNet logo

Reply from FragranceNet

We sincerely apologize for the condition of your order and for any inconvenience this may have caused. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. We appreciate your patience and understanding and a member of our customer service team will reach out to further assist.

Thank you,

Customer Service

Rated 5 out of 5 stars

Have nothing but good things to say

Have nothing but good things to say. I was worried that shipping was gonna take long,but, I was wrong. From when I ordered to when I got it was a week. Best prices I've seen for every fragrance I was looking at. Before My purchase, I bought off Amazon and they sent Me Versace blue jeans instead of Versace Dylan Blue,smh. That was My last time trying Amazon for My "good" colognes. My Versace Dylan Blue is 100% what I bought from Macy's last time except it's 40 dollars cheaper. I'll be ordering all My scents from Fragrance.Net from now on.

9 August 2026
FragranceNet logo

Reply from FragranceNet

We're thrilled to hear about your excellent experience with us! It's wonderful that your order arrived so quickly and that you found our prices to be the best. We understand the frustration of receiving the wrong product elsewhere, and we're delighted that your Versace Dylan Blue was exactly what you expected and at a great value. We look forward to being your preferred source for all your fragrance needs.

Thank you, Customer Service.

Rated 5 out of 5 stars

Delivery

Delivery, price and the products

9 August 2026
FragranceNet logo

Reply from FragranceNet

We appreciate your feedback regarding our delivery service, pricing, and the quality of our products. Thank you for sharing your thoughts with us.

Thank you, Customer Service.

Rated 5 out of 5 stars

My experience buying the cologne and…

My experience buying the cologne and product from you guys was amazing everything you guys said you were gonna do you did.

9 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear that your experience buying cologne and products from us was amazing and that we delivered on our promises! We appreciate your positive feedback.

Thank you, Customer Service.

Rated 5 out of 5 stars

I found in FragranceNet the English…

I found in FragranceNet the English Brillantine at lower price that other stores. I will buy here.

8 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased you found the English Brillantine at a great price with us! We appreciate your positive feedback and look forward to your next purchase.

Thank you, Customer Service.

Rated 5 out of 5 stars

I have always been amazed by this…

I have always been amazed by this company. Only twice have I had a bad experience. But when they're on point, it's great. Fast shipping and great authentic cologne. The price options is my favorite part.

7 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear you've generally had great experiences with us! We appreciate your kind words about our fast shipping, authentic products, and price options. We're always striving for excellence.

Thank you, Customer Service.

Rated 5 out of 5 stars

Repeat customer

Repeat customer. Great prices and selection of products. Very fast shipping. Fabulous company!

8 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear you appreciate our great prices and selection of products, and our very fast shipping! We truly appreciate your continued loyalty and wonderful feedback.

Thank you,

Customer Service.

Rated 5 out of 5 stars
FragranceNet logo

Reply from FragranceNet

We are delighted to hear that your order was shipped quickly and that you had a great experience. Your positive feedback is greatly appreciated.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Very Fast shipping

amazing products

9 August 2026
FragranceNet logo

Reply from FragranceNet

We appreciate your feedback and are pleased you are satisfied with our service.

Thank you,

Customer Service

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