The two removal men help me and my family move with ease and was very accommodating. I couldn’t have achieved the transition as easy with out this company, many thanks to the Fox Group with time frame... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
one of the lads used the 'f' word..some boxes clearly labelled enough.slap -dash???.{scribbled}...broken kitchen bin lid...very slight chip on large coffee table...but the fellas {other than above}...... See more
Company replied
Brilliant team. Moved us with care and very helpful through the whole process from initial booking to new home delivery.
Company replied
FANTASTIC!!! Cannot fault the guys who helped us through the transition and made the whole experience enjoyable and stress free. Worth noting, that we also used the online box shop, which was... See more
Company replied
Company details
About Fox Group (Moving and Storage) Ltd - Southampton
Written by the company
Visit Our Website
Trusted Moving & Storage Experts
At Fox Group (Moving & Storage) Ltd, we are a family-owned and managed company with over 50 years of experience helping people move and store their belongings. We offer a wide range of services for households and businesses, including home removals, office relocations, secure storage, and international moves to Europe, the USA, Canada, Australia, and beyond.
Specialised Business Relocations
Our dedicated commercial moving department handles complex relocations across sectors such as heritage, healthcare, education, arts, and antiques. We tailor each move to meet your specific needs.
Secure Storage Across the UK
We provide secure, flexible storage facilities supported by our network of branches in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton. Your possessions are protected with robust safeguards and easy access.
Customer-Focused & Fully Accredited
Customer satisfaction is at the heart of everything we do. We continually invest in our people, vehicles, equipment, systems, and warehousing to deliver a reliable and professional service. As a fully accredited company, we follow strict codes of practice and uphold high ethical and environmental standards.
A Personal, Dependable Service
Whatever the size or destination of your move, we promise a friendly, personal, and dependable experience—from start to finish.
Advanced Payment Guarantee
Your payments are protected
As proud members of the British Association of Removers, not only do we adhere to the high level of service and quality required — we also offer payment protection. Ask us about the Advanced Payment Guarantee (APG) that protects payments made to us prior to your move.
Contact info
Calmore Ind Est, Totton, SO40 3SA, Southampton, Hampshire, United Kingdom
- 023 8042 8559
Fox Group (Moving & Storage) Ltd
4.5
Excellent
37 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
one of the lads used the 'f' word..some…
one of the lads used the 'f' word..some boxes clearly labelled enough.slap -dash???.{scribbled}...broken kitchen bin lid...very slight chip on large coffee table...but the fellas {other than above}...extremely good!!!
29 May 2026
Reply from Fox Group (Moving and Storage) Ltd - Southampton
Thank you for your feedback, Antoinette.
We are pleased to hear that, overall, you found the team extremely good and that they worked hard throughout your move. However, we are sorry to learn of the issues you experienced.
We expect all of our team members to maintain professional standards at all times, and we apologise if language was used that you found inappropriate. We are also sorry to hear that some boxes may not have been labelled as clearly as expected and that there was damage to your kitchen bin lid and a slight chip to your coffee table.
Your comments are important to us and will be shared with the relevant management team so that we can review what happened and continue to improve our service. We do appreciate your balanced feedback and your recognition of the crew’s efforts.
Thank you for choosing Fox and we wish you all the best in your new home.
Kind regards,
The Fox Team
Brilliant team
Brilliant team. Moved us with care and very helpful through the whole process from initial booking to new home delivery.
18 February 2026
Reply from Fox Group (Moving and Storage) Ltd - Southampton
Christopher, thank you for your fantastic feedback. We are delighted to hear the team looked after your move with such care and were helpful throughout the entire process, from the initial booking right through to delivery at your new home. Your kind comments and support are greatly appreciated.
Reply from Fox Group (Moving and Storage) Ltd - Southampton
That’s great to hear! It’s important to ensure that everything is managed with care to achieve the best outcomes.
The two removal men help me and my…
The two removal men help me and my family move with ease and was very accommodating. I couldn’t have achieved the transition as easy with out this company, many thanks to the Fox Group with time frame I had and the way they handled my possession’s.
6 May 2026
Reply from Fox Group (Moving and Storage) Ltd - Southampton
Thank you so much for your kind words, Matthew! We’re thrilled to hear that our team made your move so smooth and accommodating. We truly appreciate your trust in the Fox Group and are delighted to have been able to assist you during your transition. If you need any further assistance in the future, please don’t hesitate to reach out. Many thanks again!
The crew were great and did everything…
The crew were great and did everything above expectation. Job completed ahead of schedule
7 May 2026
Reply from Fox Group (Moving and Storage) Ltd - Southampton
Georgia, thank you for the fantastic feedback. We are delighted to hear the crew exceeded expectations and completed the job ahead of schedule. We appreciate your support and look forward to helping again in the future.
Reply from Fox Group (Moving and Storage) Ltd - Southampton
Alex, thank you for the lovely feedback. We are so pleased to hear the team were brilliant and made such a positive impression. We really appreciate your support and hope to work with you again in the future.
Moving day
Arrived on time, very careful and efficient.
Solicitors taking too long, nearly missed the move but Fox put on extra men to get us moved in on the day.
28 April 2026
Reply from Fox Group (Moving and Storage) Ltd - Southampton
Thank you, Graham, for your feedback! We are so pleased to hear the team were on time, careful and efficient throughout your move.
We understand how stressful delays can be, so it is great to know the team were able to step in, add extra support and still get you moved in on the day.
We really appreciate you taking the time to share your experience!
Kitchen Spillage
The movers were not keen on the kitchen items; there were instances of spillages for spices and sauces
28 April 2026
Reply from Fox Group (Moving and Storage) Ltd - Southampton
Thank you for your feedback, Mr Ian. We are sorry to hear there were issues with how the kitchen items were handled, particularly the spillages of spices and sauces. This is not the standard we aim to deliver.
We appreciate you bringing this to our attention and will share your comments with the team to help improve our service. If you would like to discuss this further, please feel free to get in touch with us directly.
Reply from Fox Group (Moving and Storage) Ltd - Southampton
Thank you, Julie! We are really pleased to hear everything went smoothly and without any problems. That is exactly the experience we aim to provide.
We appreciate you taking the time to share your feedback!
If I could give 0 stars I would - avoid!
If I could give 0 stars I would! I engaged fox to move some items abroad for me. The original quote was for them to pack the boxes but I said I would do so and the quote was updated. I was offered an insurance policy which I paid for to protect my goods in travel. On arrival around £600 of damage had occurred. When I told fox I was told they weren’t covered by my policy as I had packed the items myself. At no time did they tell me the policy would be worthless otherwise I would never have taken it out! Nobody ever said it would not cover the items I packed myself - had they done so I would have sourced my own actual valid policy. Their handling of my complaint was just as shocking. Emails ignored and clearly hoping I would just go away. I was offered a very small amount of compensation, less than 1/3 of the cost to rectify/replace and on top of this I feel I was totally ripped off by paying an insurance policy they knew would never cover me. Sadly the staff could not care less, Mike White in particular just didn’t reply to my email unless I chased multiple times.
Avoid unless you want to be totally ripped off.
27 March 2026
Unprompted review
Reply from Fox Group (Moving and Storage) Ltd - Southampton
Thank you for your feedback. We are sorry to hear that you remain dissatisfied with your experience, however we do not believe your review reflects a fair or balanced account of the service provided.
As you noted, you chose to pack your goods yourself. Under these circumstances, we are unable to accept responsibility for the contents or condition of items packed by the owner. The protection arranged was therefore limited to specific risks such as fire, flood, or theft involving forcible entry, rather than damage arising from packing.
Full details of the Extended Liability Protection were provided to you prior to booking, including the terms of cover, and these were accepted along with the completion of the required inventory and documentation.
While we were not liable for the damage reported, we acknowledged your disappointment and made a goodwill contribution towards your claim as a gesture of customer care.
We do recognise that some of our responses were not as timely as they should have been, and this has been addressed internally with the team to improve our communication going forward.
We are sorry that on this occasion we were unable to meet your expectations and wish you all the best moving forward.
Made the move stress free…..
Great communication made the move stress free. The physical transportation was also seamless with both collecting and delivery crew excellent and conscientious with with both belongings and property
9 March 2026
Reply from Fox Group (Moving and Storage) Ltd - Southampton
Thank you, Craig, for your great feedback. We’re really pleased to hear that the communication helped make your move stress free and that both the collection and delivery crews took such care with your belongings and property. We’ll be sure to share your kind comments with the team.
Efficient and professional
Second time I have used Fox.
Helpful all the way through from first enquiry. Moving team arrived bang on time, very efficient and brought a great sense of humour.
Seamless - would definitely recommend.
24 February 2026
Reply from Fox Group (Moving and Storage) Ltd - Southampton
Hi Jason,
Thank you for choosing us again, it means a lot that you came back to Fox for your move. We’re pleased to hear the whole process was helpful from your first enquiry through to moving day.
It’s great that the team’s punctuality, efficiency and sense of humour made everything feel seamless. Moving can be a busy day, so we’re glad we could make it straightforward and even enjoyable.
We appreciate the recommendation and would be delighted to help again in the future.
Quick response and reliable service
Quick response and reliable service. The team at Fox are friendly and efficient. Highly recommended.
3 February 2026
Reply from Fox Group (Moving and Storage) Ltd - Southampton
share your experience! We’re glad to hear our team provided quick, reliable, and friendly service. Your recommendation means a lot to us, and we appreciate you choosing Fox Group Moving and Storage.
Excellent service from initial enquiry…
Excellent service from initial enquiry to the day of our move. Very professional and thoroughly recommend. The crew arrived promptly on the day of the move. Nothing was too much trouble. Excellent service.
30 January 2026
Reply from Fox Group (Moving and Storage) Ltd - Southampton
Thank you, Nicky. We are delighted to hear that you received excellent service from your initial enquiry through to moving day. It is great to know that the crew arrived promptly and that nothing was too much trouble. Your recommendation means a great deal to us, and we are very glad you chose Fox Moving and Storage.
Highly Recommended…
On the day made the process much less stressful with their professionalism and easygoing nature. Great communication with office. Couldn’t have asked any more, very happy.
20 January 2026
Reply from Fox Group (Moving and Storage) Ltd - Southampton
Thank you for your kind feedback. We are delighted to hear that the team’s professionalism and easygoing nature helped make the day much less stressful. It is also great to know that communication with the office was clear and helpful throughout. We really appreciate your comments and are very pleased that you were so happy with the service. Thank you for choosing Fox Moving and Storage.
John & Rhys were very efficient really…
John & Rhys were very efficient really helped with our move . They called & confirmed times so everything went really smoothly . Really appreciated a couple of requests I had they were able to fulfil. They really took the stress out of moving for us it was a pleasure to meet them both & we are very grateful . Regards Deborah & Chris
20 January 2026
Reply from Fox Group (Moving and Storage) Ltd - Southampton
Thank you, Deborah and Chris. We are delighted to hear that John and Rhys were so efficient and helpful throughout your move. It is great to know that they kept in touch to confirm timings and that everything ran smoothly as a result. We are also pleased they were able to accommodate your requests and help take the stress out of the day. Your kind words and gratitude mean a great deal to us, and we are very glad you chose Fox Moving and Storage.
Barry and Mike were quality
Barry and Mike were quality, they worked there arses off and were so careful with our stuff. Very considerate with trying to keep the house clean, laid matte and film down. Overall couldn’t be happier.
7 January 2026
Reply from Fox Group (Moving and Storage) Ltd - Southampton
Thank you, Edward. We are delighted to hear that Barry and Mike worked so hard and took such great care of your belongings. It is wonderful to know that they were considerate throughout and made the effort to protect your home by keeping everything clean and tidy. Your kind feedback means a great deal to us, and we are very pleased that you were so happy with the service. Thank you for choosing Fox Moving and Storage.
Reply from Fox Group (Moving and Storage) Ltd - Southampton
Thank you, Duncan. We are pleased to hear that you found the service helpful, prompt and efficient. Your kind feedback is much appreciated, and we are glad you chose Fox Moving and Storage.
Fantastic service
Fantastic service, Katherine was great on the initial survey. Then on removal day Barry and Jerome were friendly and efficient. Can't fault them at all. Thank you
16 December 2025
Reply from Fox Group (Moving and Storage) Ltd - Southampton
Thank you, Ceri. We are delighted to hear that you received fantastic service from start to finish. It is great to know that Katherine provided excellent support during the initial survey and that Barry and Jerome were friendly and efficient on removal day. Your kind words mean a great deal to us, and we are very glad you chose Fox Moving and Storage.
4th move with Foxmoving
This is the fourth move with Fox Moving. Good communicators we have welcomed their friendly advice. As for the movers - good blokes who are charming and very professional.
11 December 2025
Reply from Fox Group (Moving and Storage) Ltd - Southampton
Thank you, Andy. We are delighted to hear that this was your fourth move with us and that you continue to value the clear communication and friendly advice from the team. It is wonderful to know that the movers were professional, approachable and made such a positive impression. Your continued trust means a great deal to us, and we are very glad you chose Fox Moving and Storage once again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.