Fountain Filters Reviews 

found what i wanted very easily, delivery very quick, very happy with the service

Correct part ordered by my self & came very quickly & found to be the correct part 1st time. Very impressed with the process.
Would use again.

I wasn’t very sure about what filter would be best for my situation, Simon at Fountain filters, has brilliantly answered all of my very annoying questions, and I am very happy with my filter and them as a company, great communication and service and I will continue to use them!

I have been a regular customer for over ten years and Fountain Filters have always been unbeatable.
Prompt personal service and the right filter every time.
Great value and quality.

Just purchased a Oyster Water Purifier kit from Fountain Filters. Delivered very quickly and packaged extremely well. The filters look very robust and fitting was straight forward with excellent instructions provided, even in a small cupboard. Pleased with the service and items. Thankyou.

Needed some help and advice regarding an issue with our water system so contacted Fountain Filters. Simon was very knowledgeable and helpful and advised us what filters to use. Ordered what we needed and it was delivered promptly. Would definitely recommend 😊

Not even worth a single star. Despite filling in a ticket 4 days ago still no reply. A phone call today went to an answering machine with no way of leaving a message.
Don't bother with them.

I have always felt that the best way of grading an organisation is on how they deal with a problem.
Fountain Filters were exemplary.
When the wrong filters were sent out, they made it exceptionally painless to get the replacements sorted, sending the correct items by return. An example of exceptional customer care from a company I’ve used for years, and why I will continue to get my filters from them.

I had to replace the filter cartridge on my Franke water filter tap. It is usually a fairly simple task. On this occasion the gasket / washer had stretched and split. It was difficult to work out what size I required. I rang Fountain Filters having found them on line. They could not have been more helpful. No condescending comments, just good old fashioned customer service. I went on line and ordered what I needed. It was the simplest of tasks. Better still the items that I ordered arrived very quickly and were 100% correct. Thank you so much for your help. Fantastic service, I would definitely use this company again. Just superb

Quite simply superb service.
Excellent company to deal with

Excellent all round.
Great quality product and best price.
All measurements provided on clear schematic diagram on website meant I could order with confidence knowing it would fit.
Very good website made ordering process easy.
Great communication from point of order onwards.
Immediate post, arrived quickly.
Product was exactly as described.
That best packaging I have ever received for any product. Packed with care to ensure safe transit, and clearly labelled.
Thankyou, will buy again from Fountain Filters.

The usual great service. 5 filters turned up all as required. Prompt service, quality products and just easy to order. Thank you again Fountain Filters...

Real helpful people

We have used Fountain Filters for about 7/8 years now. Usually fitting the new one each year goes according to plan only once can I remember having trouble, after a quick call a suggestion was made and all worked out well. Very efficient when ordering, advice freely given and punctual delivery of parts. (Please don’t retire we need you)🤞🤞🤞

I ordered a Pearl-B replacement filter cartridge which cam very quickly and very well wrapped. Excellent service as always.

Simon is really knowledgable, and specified a suitable solution for my house.
So glad I found them as the original solution from a different supplier would not of fitted and taken up much more room.
I can drink water from any tap now, knowing that it is clean and drinkable and no more salt blocks or tablets and no moving parts whatsoever, and it removes a lot of the other rubbish which is in our water.
Needed to order the big filter, Simon explained that they get the replacement filters directly from the manufacturer and not via the USA otherwise it would cost £200+.
Really looks after us customers. Thank you.

Ordered a one flow and oyster filter kit. Finally my water tastes great, kids are drinking a lot more too.

Rang Fountain Filters before I ordered to understand what connections I needed. Simon was helpful and explained my options, even though he was on holiday at the time.

Always great service and great filters. We have used Fountain Filters for years since moving into our old farmhouse.

I requested express delivery, 'cos our drinking water tap had broken off and we were about to host a large party in a few days (our ruby wedding actually). However, at the top of the order confirmation was a message saying "No-one's in until Friday..." (our party was on the Saturday).

Before Friday, I got a message from Lou saying she'd dispatch it as soon as she returned on Fri, and it duly turned up a few hours before the party.

She also pointed out that she had made sure her message about being away was shown on their shopping cart page, so I accept it was as much my fault for not noticing.

Altho' I didn't actually get it fitted in time for the party, it wasn't Fountain Filters' fault (the previous tap was stuck fast and hard to remove).So I'm still giving 5 stars.

The tap itself is now fitted and working well. Very nice, with the long reach I needed.