Perfect, comprehensive and very clear instructions. The operator, Joyce of the York House, Green Lane West, Preston, PR3 1NJ, United Kingdom warehouse was very patient. I was also amazed by the spe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
非一般的服務好 , 回復快 , 貨倉的處理極好. 負責任. Excellent service, quick response, and superb warehouse management. Responsible. 我是使用了很多次才評價的. 非常刻意評論 , 而且我是極少評論的. 所以極力推薦的好公司 I'm only reviewing this after using it m... See more
Company replied
These fine ladies helped me out tremendously, if it wasn’t for there persistence and dedication I would have probably lost a package. KYLA and NICA At the UK warehouse where very help, great communica... See more
Company replied
My order was first suspended due to medical equipment export regulations, but with the assistance from Joyce I have managed to proceed. The process took roughly a week (double check sharing settings... See more
Company replied
Company details
- Freight Forwarding Service
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Package locker
- Shipping and Mailing Service
Written by the company
forward2me is an International parcel forwarding service! You can now easily shop in the UK, Guernsey, Germany, Japan, or USA and then ship worldwide. Use the FREE addresses we provide to shop in the UK, Europe, and Asia. On receipt of your goods, we ship to 190+ countries in as little as 2 days.
FREE RETURN TO SENDER >>
Written by the company
- This means 0 risk for you!
- Shop with confidence, because the returns are now on us! You heard it right, if there is some reason why you want to return your item to the sender, we won’t charge a fee for that.
PRICE MATCH GUARANTEE >>
IT'S A FACT! Top-rated parcel forwarding service at a competitive price
At forward2me we have always focused on providing value for money but now we have gone a step further and formalised it with a PRICE MATCH GUARANTEE! We know customers value our great service but this initiative is our way to prove that we are also the optimal choice for your wallet!
Contact info
York House, Green Lane West, PR3 1NJ, PRESTON, United Kingdom
- 01995606060
- info@forward2me.com
- www.forward2me.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m so glad to be a customer for…
I’m so glad to be a customer for forward2me, when I contacted them especially Jhe and Joyce I felt welcomed and supported they didn’t leave a concern with no answer nor help they are really working hard and deserve more appreciation I really do appreciate them and praise them. Forward2me is a lucky company to have them now whenever I’ going to order from the us, or eu I will order through them. 10/10 experience
27 April 2026
Unprompted review
Reply from Forward2mе
Thank you so much for your kind words and for taking the time to share your experience.
We’re really pleased to hear that Jhe and Joyce were able to support you and make your experience a positive one. They will be very happy to read your feedback. We truly appreciate recognition of their effort and dedication.
Great service
I want to share my appreciation for the company and its employees, especially Aimee, who helped me locate a parcel in their Germany warehouse. So far, I’ve only encountered excellent customer service. This is my first time using this type of international parcel forwarding service, and I’m really happy with the experience. I will definitely recommend them.
24 April 2026
Unprompted review
Reply from Forward2mе
Thank you so much for sharing your kind feedback.
We’re really pleased to hear about your positive experience, especially that Aimee was able to assist you in locating your parcel in our Germany warehouse. It’s wonderful to know that our team has been able to support you well throughout your first experience with an international parcel forwarding service.
Absolutely the best decision when I…
Absolutely the best decision when I chose to have my package sent with forward2me. They have helped me when my package was not delivered by the shipping company and have been nice every time I have had questions. Will definitely use them again.
24 April 2026
Unprompted review
Reply from Forward2mе
Thank you so much for your kind feedback, we really appreciate it.
I’m glad to hear we were able to support you when there were issues with the carrier and that our team could help with your questions along the way.
We look forward to helping you again in the future.
Reply from Forward2mе
Thanks for your feedback.
We appreciate your comments regarding safe packing, fast delivery, affordable pricing, and a clear workflow. We’re always working to improve our service and make the process as smooth and transparent as possible.
I was skeptical at first
I was skeptical at first, but my doubts were always cleared , questions were answered, and even when there me was a delay , forward2me made sure to reply in time .
I just got my parcel today and am very satisfied. I'm looking forward to work with them again , and this time, with a bigger parcel.
Thumbs up from CAMEROON 🇨🇲
23 March 2026
Unprompted review
Reply from Forward2mе
Thank you so much for your great review.
We completely understand the initial skepticism, so it’s great to hear that our team was able to answer your questions and keep you updated, even with the delay. That’s exactly the experience we aim to provide.
We’re really glad your parcel arrived safely in Cameroon and that you’re happy with the service. We look forward to helping you ship again soon.
We’ll be ready for that bigger parcel when you are
I orderded a parcel in Germany
I orderded a parcel in Germany, but since it was the first time I used Forward2me I was a little bit confused about how it works... I had great assistance of Joyce to help me through everything well! Happy and gratefull.
22 April 2026
Unprompted review
Reply from Forward2mе
Thank you for your kind review.
We completely understand that it can feel a little confusing the first time you ship internationally, so we’re really glad Joyce was able to guide you through it and make things easier.
We’ll be sure to pass on your lovely feedback to her.
Great to hear you’re happy with the service, and we look forward to helping you again with your next shipment.
I have been a Forward2me customer on…
I have been a Forward2me customer on multiple occasions both the German and UK warehouse. The service is amazing. I’ve mostly dealt with Jhe in Germany. Customs can be challenging but Jhe was extremely helpful and emailed me consistently to guide me and assist with DHL. I highly recommend! Also a shout out to Kate(I think, maybe Katie) in the UK warehouse another amazing team. Thanks again to all.
22 April 2026
Unprompted review
Reply from Forward2mе
Thank you so much for your kind feedback and continued support. We’re really pleased to hear you’ve had positive experiences across both our German and UK warehouses.
We’ll be sure to pass your comments on to Jhe and Kate/Katie — they’ll really appreciate the recognition.
Customer Service Beyond Expectations
I have updated my originally negative review, which was prompted by a bad experience.
However, after escalating, Tracy (Head of Shipping at forward2me) personally intervened and delivered an outstanding resolution that far exceeded any reasonable expectations:
Acknowledged all errors (delays, communication failures, incorrect handling).
Cancelled the current shipment and issued a full refund.
Waived all storage and handling fees.
Repacked the items compliantly (splitting battery-containing devices to avoid Dangerous Goods classification).
Is shipping everything free of charge today.
This level of accountability and proactive service has completely restored my trust. forward2me proves they stand behind their customers when issues arise, turning a bad situation into total satisfaction. I recommend them without hesitation. Looking forward to working with them again soon!
21 April 2026
Unprompted review
Reply from Forward2mе
Thank you for your feedback, and I’m sorry for the frustration and delays you’ve experienced across both shipments.
I understand how disappointing it is when there are repeated issues, particularly around timing and communication. Based on your comments, it is clear we did not manage the process efficiently or provide the level of responsiveness you should expect from us.
I also want to clarify the point regarding your shipments. When parcels contain more than two lithium-ion batteries within equipment, they are classified as dangerous goods under International Air Transport Association regulations. In these cases, the shipment must be correctly packed, labelled, and booked in line with strict transport requirements before it can be dispatched. This is to ensure safe and compliant air transport.
That said, compliance requirements do not excuse the delays or the poor experience you have described. We recognise that communication should have been clearer and faster, and we should have handled your requests more effectively.
Regarding storage fees, I can confirm these have already been discounted as part of our review of your case.
We appreciate your continued patience and your feedback, and your experience is being reviewed internally to ensure we improve both our communication and handling of similar shipments in the future.
Continuous Service Refusal
I have tried numerous times contacting customer service by email and by phone about my "Consolidation" request for "Multi-Piece Shipment" for my packages that are located in the UK warehouse for immediate dispatch. I do NOT want to "Combine and Repack" which is something I have already stated to this company time and time again.
But they blatantly ignore my request and practically holding my packages hostage. All the while I am being charged storage fees for my packages because they keep delaying my request which they are blatantly ignoring.
Enough is enough, just because I live in the USA does not mean I can't make official complaints toward this company. I want my packages shipped to me the way I want them shipped to me. The sooner this can be resolved the better. I don't want to deal with this company anymore.
12 April 2026
Unprompted review
Reply from Forward2mе
Thank you for your feedback, and I’m sorry for the frustration you’ve experienced.
I understand your concern regarding the “repack required” status.
This is applied where we assess that a parcel may incur additional carrier handling charges or restrictions due to its size, shape, or packaging condition. Carriers often apply surcharges for non-standard or insufficiently protected parcels, and we use this process to help prevent unexpected costs and ensure parcels can move safely and efficiently through international networks.
I can confirm that the “repack required” tag has now been removed from your packages as per your request.
That said, we would still recommend repacking where possible, as this helps ensure your goods are fully protected during transit and reduces the risk of damage during international handling.
We appreciate your feedback and are continuing to review how these requirements are applied and communicated to ensure greater clarity and consistency.
Prompt and excellent customer service…
Prompt and excellent customer service from Jus at the Japan warehouse. Re-packaging was also done very well. Highly recommended.
1 April 2026
Unprompted review
Reply from Forward2mе
Thank you very much for your kind feedback.
We’re delighted to hear that Jus at our Japan warehouse provided prompt and excellent service, and that the repackaging met your expectations. We’ll be sure to pass your comments on to the team – they will really appreciate it.
Reply from Forward2mе
Thank you for your feedback – it’s great to hear that you found the service good and quick.
This service is great
This service is great! I really wanted this shirt from a tv show I like that was only available in the UK. But with this forwarding service I was able to have it shipped all the way to Finland for me. It was really easy too, just had to enter the address they gave me to the order.
10 April 2026
Unprompted review
Reply from Forward2mе
Thank you so much for the fantastic feedback! We are glad that we could help you snag that must-have shirt from your favorite show.
Rosalyn
Rosalyn has been nothing but a joy to deal with. She helped insure that my arrived safely and stayed in close contact with customs to make it as smooth as possible. I cannot recommend her enough.
19 April 2026
Unprompted review
Reply from Forward2mе
We are so glad to hear about your experience with Rosalyn. She truly goes above and beyond to ensure our customers feel supported, especially when navigating the complexities of international customs.
We will be sure to pass your kind words along to her—it will definitely make her day! Knowing your order arrived safely and that the process was smooth is exactly what we strive for.
Thank you for recommending us! We look forward to helping you again in the future.
Very easy process
Very easy process. I bought a lava lamp and it arrived without a scratch.
4 April 2026
Reply from Forward2mе
We are so happy to hear that your experience was seamless from start to finish. Shipping glass and liquid can be a bit nerve-wracking, so it’s great to know your lava lamp arrived without a scratch.
We hope it adds the perfect retro vibe to your space! If you need anything else, we’re always here to help
Really great
I really appreciate how streamlined the process was and the delivery service was very quick. I would definitely use it again in the future(-:
3 April 2026
Reply from Forward2mе
Thank you for your kind feedback! We’re really glad to hear you found the process smooth and the delivery quick. We look forward to assisting you again in the future.
They broke my item and refuse to compensate me for it
I still have not heard back or received compensation for them sending my glasses broken. They shipped my package themselves and I believe it’s because they broke them and don’t want to have to refund the amount they cost. I didn’t pay or even choose a shipping carrier. Very sketchy. Wish they would compensate me already since I can’t even use them and the order was 100 euros.
16 April 2026
Unprompted review
Reply from Forward2mе
We’re very sorry to hear about this and understand how disappointing it must be to receive an item in an unusable condition.
We take great care when handling all parcels, with items inspected upon arrival and again during repacking. At present, we have not received any report or evidence through our Customer Experience team to indicate that the glasses were damaged either during processing or upon delivery, and there was no indication of damage noted on the parcel itself.
We would genuinely like to investigate this further for you. If you could please contact us directly with photos of the item, the packaging (both internal and external), and any relevant details, we will be able to review this thoroughly with our warehouse and courier partners.
We can also see that our team has previously attempted to reach out to assist, and we would still very much welcome the opportunity to resolve this matter for you.
Reply from Forward2mе
Thank you for your kind feedback, we’re really glad to hear you found our email management thorough and helpful.
We appreciate your support and look forward to assisting you again soon.
Quick and easy but a bit expensive
2 April 2026
Reply from Forward2mе
Thank you for your review and for your kind rating — we really appreciate it.
We completely understand your comment regarding the shipping cost, especially when it can be higher than the value of the items themselves. While we’re pleased to hear that the repack helped reduce the parcel size, courier pricing is based on set weight brackets (using either actual or volumetric weight), so in some cases a reduction in size may not always move a shipment into a lower price tier.
For future shipments, one way to make shipping more cost-effective is to take advantage of our 30 days of free storage. Many customers choose to consolidate several purchases into a single shipment, which can significantly reduce the overall cost per item when shipping internationally.
We really appreciate your feedback, and we’re always looking for ways to help customers get the best value from our service.
Always 5 star service
Always a great experience being helped out by Aimee. I've dealt with her many many times over the years and I must say, awesome service from her every single time. Always resolves my issues in the most pleasant way.
15 April 2026
Unprompted review
Reply from Forward2mе
Thank you so much for your kind words and for taking the time to leave a review. We’re really pleased to hear you’ve consistently had such great experiences with Aimee over the years. She’ll be delighted to know her support has made such a positive impact.
We truly appreciate your continued trust and support, and we look forward to helping you again in the future.
My experience with the customer service…
My experience with the customer service representative at the HONEY-BRIGETTE Germany warehouse was nothing but positive. Speed, friendliness and efficiency get the best marks. The exchange from MyGermany has gone smoothly.
24 January 2026
Unprompted review
Reply from Forward2mе
Thank you so much for your wonderful feedback. We’re delighted to hear you had such a positive experience with HONEY and BRIGETTE, and that the process with MyGermany went smoothly.
It’s great to know our team’s speed, friendliness, and efficiency made a strong impression. We really appreciate you taking the time to share your experience, and we look forward to supporting you again in the future.
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