I can't buy a headphones from their online shop. The support didn't try to understand the problem as usual. They have a lot of bugs on the web: like invisible datepickers, double-login, etc. But t... See more
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See what reviewers are saying
It’s a good shop, but if you’re looking for a personalised service, it’s not the best option; unfortunately, however, the same is currently true across the rest of the sector. This brings us to e-com... See more
I believe the experience in stores here in Spain is pretty good, staff is great and prices tend to be higher than official brand stores but there's usually good deals in sales. My only complaint is th... See more
When I placed my order the delivery date was pushed back. I contacted the seller and they resolved the issue by talking to the delivery service and giving priority to my parcel, which arrived on the o... See more
Product is fine but stock management is not
Product is fine, price too, but delivery got delayed by almost 1 week, what led to unabbility to use the trainers in the race I was registered for.
Delivery with quality support.
I have ordered from Forum Sports a few times in the last number of months and I have been very impressed with their service. Everything works and their staff in stores are incredibly helpful. Good job, thanks.
Poor communication about late delivery
Poor communication about late delivery.
I ordered a bike bag for home delivery to Getxo (Euskal Herria, Spain) - needed Sept 18th latest to transport a bike on a flight on Sept 19th. On ordering it was due on Sept 17th or 18th. However it did not arrive at all, so on the evening of Sept 18th I had to spend 3 hours frantically searching for cardboard boxes in recycling bins in town and then constructing my own artesan box with 60 metres of duct tape(!)
Again, no communication from Forum Sport. I called - no answer. I completed an online form - no response, and suddenly, days, later - notification of a my refund, with no communication or explanation at all.
I have been let down and inconvenienced, and the lack of communication was disappointing.
Faulty Used Goods / Poor Customer Care
Purchased two Skateboards, one with a Lion design, the other with a T-Rex for my twin Nephews.
The T-Rex one I received was damaged / a used product to which I can only imagine was either a display product or a return.
When returning this to the store, I was not given the option for a direct exchange for the Lion variant (as they had no more of the T-Rex one) but I had to return it for a refund (wait X days to appear on card) then re-buy the Lion one. In addition, the Lion one was cheaper online than the T-Rex one, but in store they said it wasn’t, even though I showed them my invoice, meaning I had to pay more for it!!
Long story short, poor attention to detail and lack of customer care, who sends out used and damaged goods and tried to get away with it!
Happy with my sneakers Nike lunar gato
The quality of the product was as expected.
The time of delivery was complied. Even a few days before.So, I am satisfied
My favorite traînées at a great price
I easily found my favorite trainers in a colour i liked at a discounted price which were delivered very promptly with a great tracking service.
Excellent
Excellent. Easy to buy, product as expected and delivered on time
Everything was ok
Everything was ok, shipment received without any problem when it was supposed to arrive.
Great customer service
Great customer service. We were attended by a member of the staff who help us find what we needed. Good prices and good variety of products.
Good service overall
Made a purchase of two items in the spanish website. The first one arrived at my home a couple of days later. The second one took a week. Adecuate packaging. Good service overall
Good customer care and decent prices
Good customer care, decent prices and a good choice of sport items. I´m glad to have three of their stores nearby
Everything went well and smoothlessly
Forum Sport Spain
I believe the experience in stores here in Spain is pretty good, staff is great and prices tend to be higher than official brand stores but there's usually good deals in sales. My only complaint is that deliveries seem to take in average 1-2 days more than other stores (e.g. Adidas, Decathlon), but I guess this must be my personal perception.
Variety of quality brands
Variety of quality brands. Customer service in the store.
Everything was ok!
Easy to order to the store & collect…
Easy to order to the store & collect but a bit confused by their sending me a discount code to use after I had made my purchase? However, great product so I can’t argue.
People who attend me at de shop were …
People who attend me at de shop were very polite and they help me every moment. Thank you.
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