Forestleopard Logistics Company Reviews 

Good service, communication and effective execution of the tasks required

This has been an extremely poor experience and, based on how my shipment has been handled, I would not recommend this company.

I paid for DDP sea shipping from China to the UK for several thousand pounds’ worth of commercial stock. The shipment reached Felixstowe at the end of July. Tracking shows the container was discharged on 30 July and the empty container was returned on 4 August.

It is now the end of October and I still do not have my goods, nearly three months after the stated delivery timeframe.

I have dealt with the same company representative throughout this shipment.

To be clear, I understand that UK Customs selecting a shipment for inspection is outside a freight forwarder’s control. My complaint is about the way the situation has been handled since the delay began.

The representative handling my shipment has never proactively provided me with an update. Not once. I have had to constantly chase for every single update over a period of months.

When I was first informed about the Customs inspection in August, I was told it may take around two weeks. After that timeframe passed, I chased again and was again told around two weeks. Only after questioning this further was I eventually told there was a backlog and there was actually no reliable timeframe.

One of the clearest examples of the poor communication came in September. I had been constantly asking for updates about what was happening with my goods. It was not until 22 September that I was told Customs had actually begun the box-opening inspection on 4 September.

That means this significant development had apparently happened 18 days earlier, yet I was not proactively informed. I only found out after continuing to chase for information.

This became a recurring pattern throughout the shipment: important information was only provided after I repeatedly questioned the representative rather than being communicated to me as an update.

As the delay continued, I repeatedly asked for information that would allow me to independently verify the situation, including details of the UK agent/customs broker, the customs status and other information relating to the hold. These details were not provided to me, leaving me completely reliant on vague updates from the company with no way to independently check what was happening with several thousand pounds’ worth of my stock.

The insurance situation has also been extremely disappointing.

Before shipping, I specifically asked about additional cargo insurance. I discussed the value of my goods with the representative handling my shipment and paid extra for insurance after the cover was confirmed in relation to the value of my shipment.

The limitations of that insurance were not clearly explained to me when it was sold.

Months later, after my shipment remained stuck, I was told that I could not make an insurance claim because the goods were not considered “lost”. I only received the full insurance terms after repeatedly asking for them.

I was then told that a separate, much smaller compensation claim could be made through MSC based on the weight of the shipment.

The representative handling my shipment has now told me that this compensation application has been submitted. I asked for a copy of the submitted application. No response.

I then asked again for evidence from MSC showing that the claim had actually been submitted, including the submission date and amount being claimed. Those requests have also been ignored.

After months of delays, constantly chasing for updates and repeatedly asking for basic evidence, I still have no way of independently verifying this compensation claim and I still do not have my stock.

Again, I am not blaming this company for Customs deciding to inspect the shipment. What I am reviewing is the service I have personally received: extremely poor communication, no proactive updates, a lack of transparency, information being provided weeks late and only after repeated chasing, unclear information regarding insurance I paid extra for, and an unacceptable lack of support throughout a serious problem involving several thousand pounds’ worth of commercial stock.

Nearly three months after the expected delivery timeframe, I still have no goods and no clear resolution.

Based on my experience with this company and the way my shipment has been handled, I will not be using their services again and I cannot recommend them to other businesses.

Polly Huang from Forest Leopard has been extremely helpful in coordinating shipments from the companies we purchase from. She takes care of all the communication and logistics arrangements, making the entire process smooth and stress-free for us.

Thanks to her professionalism and support, we don't have to worry about the logistics at all. Excellent service and a truly hassle-free experience. Highly recommended!

Very good and professional service. I highly recommend them.

I have had an incredible experience working with forest leopard for the past few years. I work with Michelle and she is truly one of my favorite people to work with! I haven’t had one issue with any of my shipment. Michelle is extremely detail oriented and honest. I highly recommend

I have complete peace of mind using Forestleopard's service; I haven't encountered any problems in the three years I've used this transportation service.

There are many shipping outfits. Shirin and Forestleopard have been stellar all along the several shipments we made with them, from PRC to the United States. Very responsive, and they addressed any questions I had, even before signing up with them. I am happy that I deposited my trust with them in the first place. I highly recommend them. Pricing-wise, they are competitive as well.

A great team I can trust with my goods from Asia to the USA. In my case, they handle everything — from picking up at the manufacturer, customs payments, and delivery to Amazon USA. Highly recommended. I always receive feedback on the status of my shipment, and the proposed deadlines are consistently met.

Forest Leopard has been one of the most trustworthy, professional shipping companies that I’ve had a chance to work with shipping goods from China. I’ve been working with Wayne Tang for over two years now and we’ve never had any issues from end to end shipping. The communication between Wayne and I has always been consistent. If I ever need something, he usually responds within 24 hours. I really do not have any complaints about this company. I would highly recommend them for any of your shipping needs!