Very easy to get a Defacto 4* car insurance. Website is very clear and smooth to get through various steps. Online account access for documents is straightforward. While most big companies annoyingly... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service been aloyal customer for a few years , and can not fault the service sales great and all ways comes with wonderful help and advice. Fords a great company along with there cars, sales s... See more
I’ve recently been having car troubles and sorting things out with insurance companies are usually such a hassle, but over the last week I’ve had such a good experience with Ford Insure, every advis... See more
Had a total loss on my car recently, everything was dealt with very professionally, from the aftermath of the accident to the collection of my vehicle, any residual payment due back and the policy cha... See more
Company details
Written by the company
Great cover to get you on the road. Our cars feature many advanced systems and components, all built with pride, passion and expertise. The same applies to the expert care and cover that comes with Ford Insure comprehensive car insurance.
Contact info
United Kingdom
- www.fordinsure.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Competitive prices...and extra cover.
24 May 2025
New Car And Tax made easy.
Your customer service sorted out my issues with gaining access to my policy so I was able to tax my new car, if they had not then it would have delayed my new car. Once you have purchased a new car delaying it would have been very upsetting.
26 May 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Renewal Quotation
I've been with Ford Insure for the past 5 years and never had any issues. They're customer service team were always really helpful. However, I recently got my renewal quotation for approx £2.3k. After shopping around on comparison websites, each quote from their competitors were coming in around £800/900. I called them to discuss the renewal and when they updated my details their quotation was amended to £2.4k (with the discounts included)!!! The girl I spoke with on the phone didn't seem interested that I was taking my business elsewhere, despite me being a loyal customer for the past 5 years. Beware of this when your insurance automatically renews.
27 May 2025
Unprompted review
Reply from Ford Insure
Hello Jack, I’m very sorry that your price has increased since last year. We do our utmost to ensure that our rates are fair and reasonable for all customers. Our assessment of the rate to charge for any customer is based on our experience of claims for comparable policyholders. There are many different factors that are taken into consideration when calculating your renewal premium. Thanks for taking the time to leave us a review. We are grateful for the time you’ve been with ourselves. We appreciate you taking the time to leave a review and take on board all feedback we receive.
Thanks,
Kate.
Great company
I had a great experience with ford insurance the form was easy to complete and had my quote within minutes, I decided to use this company as the price was very reasonable and so quick to complete the whole process even down to have my paperwork sent via the post as well as an email to confirm all the details and internet copy of paperwork very happy with the service would highly recommend
24 May 2025
Competitive pricing and good product…
Competitive pricing and good product for Ford Owners
25 May 2025
Very helpful and managed to get car…
Very helpful and managed to get car insured to drive away
25 May 2025
Site is easy to navigate very…
Site is easy to navigate very competitive price I cancelled my other insurance . Because they couldn’t match 10/10
8 May 2025
Unprompted review
Having received the quote through Go Compare…
Having recedived the quote through Go-Compare and decided to go with it, the rest of it was quite simply painless. No hidden price increases, no pushy attempts to add extras and payment was perfecgtly straightforward of course. I have a second car ( a Frod!) to hopefully have a second policy with Ford Insure when its renewal time comes
19 May 2025
The advisor I spoke to was…
The advisor I spoke to was knowledgeable, patient and polite. It was a pleasure to deal with him.
12 May 2025
Set Up if Car Insurance
The set up of my car insurance went as smoothly as it could have when transferring from a previous insurer.
13 May 2025
5 stars…
Spoke to a lovely lady with a Welsh accent who patiently answered all my questions and handled my concerns with ease.
3 May 2025
The telephone rep was very helpful
1 May 2025
Free insurance? Not really.
The driveaway cover was good, and then when that expired we were pleased with the annual quote from Ford Insure and accepted that and paid the annual premium. Then we received an email from Ford Insure apparently offering annual insurance for our new car for £0!? We have raised this with you but have had no feedback.
28 April 2025
Reply from Ford Insure
Hi Nigel,
Thank you for choosing to insure with Ford and for bringing this to our attention. We are always looking at ways to improve our services. I can see you have made contact regarding the email you received. Your policy will be monitored, and if feedback is required, the relevant team will be in touch.
Thank you,
Sal.
I have just come a member
I have just come a member
my rating was on what I was being offerd
30 April 2025
Very easy to set up and kept me…
Very easy to set up and kept me informed every step of the way
Thanks for a very good service
27 April 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.