Footballnet Reviews 5

Update to previous review. Footballnet.com have today been named on the 'Unauthorised seller' list by the Premier League. Treat with extreme caution!

Expensive
Liars
We did get our tickets eventually
However we specifically asked and sought digital tickets. The company took our money on this basis then sent an email stating this was no longer possible and that only hard copy tickets were available
We were given no other option
I left a review on this platform
They contacted me personally by phone and emails and promised me delivery of tickets to my London hotel

I took down review on their request
They never delivered tickets and we had to go and find their ticket tout
We got the tickets after a lot of stress
It was traumatic

Untrustworthy, horrible handling and refused to give money back. Bought tickets for high profile El Clasico in Madrid, which were very expensive. I ordered and paid for 3 seats together in a good category. Received three tickets alright (a few hours before the match) but they were in a much lower category than I ordered and paid for, high up under the roof. Would have been at least 130€ cheaper per ticket. I called and complained, but I was told that it would later be refunded according to their Terms&Cond. After that, I was offered a voucher to use for future use on their website. I said no thanks, I want my refund back as I was promised. Later they said I would not get anything. At lastly, I have been offered 30€ discount, even though I can calculate that the tickets I got was 390€ cheaper in total. Absolutely not trustworthy and horrible customer service. I expect to receive the tickets that I paid for. When I then receive cheaper tickets, I understand that the more expensive were not available, but then at least give me the difference in pricing back.... but no..... they keep the price difference, HORRIBLE CUSTOMER SERVICE. Only reason I give two starts (could just as well have been 1), is that I at least got some tickets. Could have risked that I would not have gotten any, and still paid.....

Lara ROCKS...My daughter has purchased tickets to an upcoming match in October. If she did not read the 'fine print' or following the directions then 'shame on her'. 99% of the poor reviews come from people who did not read the terms and conditions. I appreciate a company that accepts responsibility for an unexpected problem but I really like it when that company tells it like it is. So stop giving poor reviews because you did not do your due diligence and READ. I have absolutely no ties, investment, affiliation or any communication with this company until after my daughter purchased their tickets and that was only to read the reviews. PEACE

First decided to buy a ticket for an Arsenal game but the game has been moved due to broadcasting rights. It was no problem to change against a ticket for any another game. The new ticket has been delivered to our hotel in time and we had a perfect football day in London.