Fone Angels Reviews 

I’ve used fone angels a few times, each time they’ve worked to a high standard and returned my items promptly..

By far the worst phone repair company I have ever dealt with. Living on a small island, I have no option but to send my phone away to be fixed. Stupidly, I picked this company for screen repair instead of one I have previously because they were cheaper. My phone was received by Fone Angels on 13 December and ‘24 hour Express Repair’ had been selected. Between then and now I received an email (on 14 December from them stating they could fix my speaker for an extra £29.99 (which worked perfectly when sent) so I declined. Other than that I emailed on 18 December asking when my phone would be sent back to which I was told ‘We do apologise as there has been a slight delay to your order. We are experiencing a higher demand for the 24 hour express service than we originally anticipated due to the current Christmas period. Your device is in the queue currently with our technician, we will update you as soon as possible with an update looking to dispatch before the christmas holidays.’ There was further email correspondence from this and I was then told that my phone would be dispatched that day if I gave my permission for a full restore, which I did, but shouldn’t have been necessary as my password had been provided. Alas, I have had no confirmation that the phone has been dispatched. I am due to go abroad after shortly after Christmas and it is looking increasingly likely that I will need to purchase a new phone for this.

Very good service. Quick turn around and very good quality return.

Excellent service and had phone back in 5 day very pleased.

I booked a screen replacement on my daughter's ipad Air on the 5th December and the next day received an email from FoneAngels recommending a battery replacement as well. I accepted and payment was promptly requested and made. After that I'm still waiting for the ipad to be returned, telephone calls end up nowhere, as the only communication accepted by the company is through messaging from their website (unless for new business of course). the last reply message I received from them was last Tuesday 19th saying it would be shipped back to me on Wednesday. I'm still waiting and I doubt I'll have it back before Christmas (if at all!!). Very disappointed and upset, I'm going away for the Xmas break and my daughter will be without her favourite toy.
Will never use foneangels again that's for sure, and I definitely don't recommend anyone using them.

I was so surprised how easy, quick and effective this was - and all in the mad December rush. I’m thrilled with the results and can’t believe I loved with the cracked screen for so long.

Fast, competitive pricing, emailed advisories when received. Would recommend

If i could give zero stars i would. The most miserable online experience i have ever had. Sent an iPad in for repair, like other customers received an email that there was damage to other internal parts that they recommend i repair at the same time. Authorised additional payments and then received nothing.
After multiple emails i finally received my iPad that was in a worse state than when i originally sent it to them. Screen was smashed and looked like it was assembled by a gorilla.
Fone Angels stated it must have been damaged in transit. (It wasn’t). I shipped it back to them and again heard nothing for weeks and weeks. Opened a dispute with my credit card company.
They finally shipped the product back (after demanding more money for other problems they’d ‘discovered’ which i refused to pay.
The repair is truly awful. The back case is quite dented and damaged and the audio no longer works.
There is a reason they have been on rip off Britain and other shows. They should be shutdown. Avoid at all costs

Excellent job at a really good price. My iPad screen was repaired as requested and the case that was also damaged was also replaced. I opted to have their own packaging sent to me so I could ship safely. This arrived quickly and I sent the parcel out with proof of receipt request. The whole repair was completed and sent out within a week. I could have had the expedited option but felt 1 week was reasonable.
I would have given a 5 rating but I was unable to reach them by phone in order to change the ship address.
Overall very satisfied and would definitely use again.

Communication was excellent from the outset. Sending and receiving the ipad back was hassle free. I have already recommended foneangels to two of my colleagues and would definitely use them again myself!!

I would like to thank Fone Angels for an amazing service. The whole process was brilliant! From sending out a post packaging service to updating during the process and then shipping back all within 5 working days. Very impressed and I am going to use the service again for my daughters cracked screen on her iPhone 5. Thank you again!

First repair was for a cracked screen on an iPad. Repair took longer than expected and when returned the home button did not work properly. After a while the screen around the home button cracked. Fone Angels refused to accept that the latest damage was anything to do with their repair but clearly it was. They agreed to do a second screen replacement at half price, Again it took much longer than expected but when we did get it back the screen was good and the home button worked well, I still maintain that the first repair was defective and the second repair should have been done free of charge, not half price. Won’t be using them again

Excellent service. There was something else wrong with my phone and I got an email from customer services asking if I wanted that repaired as well.
Great job guys!

A+++++ service, incredibly quick turnaround from sending my phone to Fone Angels and receiving it back all fixed and in working order!

Will definitely use them again in the future and cannot recommend them highly enough.

Fast service, all went to plan, it’s great to have our iPad repaired for such a reasonable cost and was very easy to organise too.

Very professional. The packaging took a few days to arrive but once I had sent the phone off the phone was mended and returned to me the next day. They did a thorough check of the phone and highlighted possible problems as a result of the cracked screen. Half the price of the High Street menders, well worth the wait.

Great service ! Sent a free mail in pack within 3 working days, iPad slotted straight in the slimline cardboard box. Box had instructions on what to do, posted it (fits as a large letter so was cheap to send) the item was returned fixed within 3 days !

Would definitely recommend, will use again as sure the kids will break something else ha.

Couldn’t have been easier. Easy insructions and great packaging.

Avoid these people! They promise a 24hr express service, well so far it's been 9 days from collection and not a single update or an explanation until I sent an email to there complaints email address. I then receive a basic email response telling me that there is a queue and expected repair date is estimated to be a further 3-4 working days!!
This company is joke, customer service is non existent and good luck to you if you want to actually speak to anyone.
I called the number01923 590037 which gives you three options 2&3 just give details of an email address then cuts you off, option 1 puts you through to new business, which is the only time you get a chance to speak to someone until they realise that you are chasing up on your repaire and swiftly brush
you off with not even an apology or show any kind of interest..

Take it from me this company will be reported to watchdog and the relevant people to sort this rip off company out..

14/12/17 update

After spending a day sending emails stating that I want them to return my phone and want to cancel the order, they still persist on stalling and will not confirm sending my phone back! I feel like I am being held to ransom...

the ipad was repaired and back with us within a week with a new screen and working correctly. no issues.