I had nice with the staff and well dedicated with the service and way of interaction with me, honestly saying I had bad experience with online shopping. But dealing with your staff Mr. Rhoby, the... See more
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The speaker photo was lovely. It was used as an anniversary gift for my partner. The speaker however wasn't working and constantly needed charging and never ended up being fully charged. I order... See more
Company replied
Amazing experience! Rhoby was incredibly helpful in assisting me with choosing the perfect gift for my friend. He was patient, kind, and really took the time to understand what I was looking for.... See more
Company replied
Had a problem with card payment but Amer called immediately and knew about my problem. He was very polite, assisted me promptly and made sure all things have been settled. Delivery was also quick and... See more
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Company details
Written by the company
Ferns N Petals offer online flower, cake & gift delivery in across UAE
Contact info
Street 6, P.O BOX 393728, Dubai, United States
- 971563588918
- support@fnp.ae
- www.fnp.ae
3.7
Average
834 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
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helium balloons
hi, my order was 4565071 fr helium personalized balloons, they asked me to collect it from warehouse, i called twice to ensure that it is ready, and they confirmed. btw on whats app noone responded while on same whatsapp while placing order they responded, anyhow, when i reached there i was unattended for almost half n hour and then they prepare the order after i reached there and then they wrote personal msg only on just 5 balloons and the guy said they can do it on all balloons but again he needs 15 mins or may be more.. the whole experience was so frustrating. the balloon size is small and the way they write the msg was also not professional.
7 August 2026
Unprompted review
Reply from fnp.ae
Dear Swati,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been to be asked to collect your personalized balloons from the warehouse, only to wait for an extended period before your order was prepared. We also regret the lack of response on WhatsApp and that the balloon size and personalization did not meet your expectations.
Please share the order number 4565071 with us at support@fnp.ae or via WhatsApp at +971 56 311 4488. Our team will review the matter on priority and work towards resolving it as quickly as possible.
Regards,
Team fnp.ae
Excellent service.
14 February 2026
Reply from fnp.ae
Dear D. M.,
Thank you for your wonderful feedback!
We're delighted to hear that you had an excellent experience with our service. Your kind words and support mean a lot to our team.
We look forward to serving you again soon!
Regards,
Team fnp.ae
Nice customer support team and very…
Nice customer support team and very well handled my query and provided quick resolution...FNP is best .. surely i will purchase again from FNP
27 July 2026
Unprompted review
Reply from fnp.ae
Dear Parul,
Thank you for your wonderful feedback!
We're delighted to hear that our customer support team handled your query well and provided a quick resolution. Your kind words and continued trust mean a lot to us.
We're glad to know you'll be ordering from FNP again and look forward to serving you soon!
Regards,
Team fnp.ae
Excellent services
Always in point with delivery but could improve more on wider product and reviews costs as well
11 May 2026
Reply from fnp.ae
Dear Victoria,
Thank you for your wonderful feedback!
We're delighted to hear that you have consistently been happy with our delivery service. We also appreciate your suggestions regarding expanding our product range and reviewing our pricing. Your feedback is valuable and will be shared with the relevant teams for consideration.
We truly appreciate your continued support and look forward to serving you again soon!
Regards,
Team fnp.ae
Very bad experience!!!
Very bad experience!!!! Went yesterday to their warehouse in Al Quoz to choose the balloons and cake for my friend birthday. Made an choice, colours shape everything. Asked 10 times to make sure everything will be the same for delivery. Today she got everything wrong!!!! You have ruined my friend birthday because the staff over there not paying attention to anything. No trust at all in this company. Please stop with this business immediately. You are making people only disappointed
26 July 2026
Unprompted review
Reply from fnp.ae
Dear Alexandra,
We sincerely apologize for the disappointing experience you had. We understand how upsetting it must have been to personally visit our warehouse, carefully select the balloons and cake, and confirm the details multiple times, only to receive an order that did not match your requirements. We deeply regret that this affected your friend's birthday celebration.
Please share your order number with us at support@fnp.ae or via WhatsApp at +971 56 311 4488. Our team will review the matter on priority and work towards resolving it as quickly as possible.
Regards,
Team fnp.ae
It was very good experience ordering…
It was very good experience ordering with FNP.
22 July 2026
Unprompted review
Reply from fnp.ae
Dear Shristi,
Thank you for your wonderful feedback!
We're delighted to hear that you had a very good experience ordering with fnp.ae. Your kind words and support mean a lot to our team.
We look forward to serving you again soon!
Regards,
Team fnp.ae
Reply from fnp.ae
Dear Cheshta,
Thank you for your wonderful feedback!
We're delighted to hear that you found our team very helpful. Your kind words and support mean a lot to us.
We look forward to serving you again soon!
Regards,
Team fnp.ae
The service was very good.
20 July 2026
Unprompted review
Reply from fnp.ae
Dear Kaberi,
Thank you for your wonderful feedback!
We're delighted to hear that you found our service very good. Your kind words and support mean a lot to our team.
We look forward to serving you again soon!
Regards,
Team fnp.ae
Good experience 😊
20 July 2026
Unprompted review
Reply from fnp.ae
Dear Royal,
Thank you for your wonderful feedback! 😊
We're delighted to know that you had a good experience with fnp.ae. Your kind words and support mean a lot to our team.
We look forward to serving you again soon!
Regards,
Team fnp.ae
Today my experience was great and unique
Today my experience was great and excellent as i had an issue that wanted to postponed delivery as my friend traveled, Amer f&b staff who understood my issue and helped me with my request in changing date..
Really appreciate 5 star serve provided by Amer, and thanks to f&b for hiring such professional and amazing staff...
18 July 2026
Unprompted review
Reply from fnp.ae
Dear F. Alali,
Thank you for your wonderful feedback!
We're delighted to hear that you had a great experience and that Amer was able to assist you with postponing your delivery. It's wonderful to know that his professionalism, understanding, and support made a positive difference. We'll be sure to share your kind words with him—they'll mean a lot to him.
We truly appreciate your support and look forward to serving you again soon!
Regards,
Team fnp.ae
Absolutely Terrible Experience
Absolutely Terrible Experience – Never Ordering from FNP Again
I placed an order the night before my mother's birthday and paid extra for a fixed-time delivery because my elderly parents sleep early, and I specifically needed the delivery before 5:00 PM IST.
What is unacceptable is that FNP never informed me that they were unable to fulfill my order. I only discovered something was wrong because I checked the order status myself and saw it was "On Hold." Had I not contacted customer support, I genuinely believe no one would have informed me that my order wasn't going to be delivered.
When I contacted support, I was simply told that the selected time slot was "not possible" and then informed that delivery wasn't possible at all on my mother's birthday. The only option offered was full-day delivery the next day, which is completely pointless for a birthday celebration.
By then, it was already too late for me to place an order with another company because I had trusted FNP and paid a premium for a guaranteed fixed-time delivery.
To make matters even worse, after cancelling the order, FNP automatically refunded my MONEY as FNP Cash without asking for my consent. I had to argue with customer support just to get my refund processed back to my original debit card. Only after repeated requests and complaints was my refund request finally escalated, and I was then told it would take 7–10 working days to receive my own money back.
- FNP failed to deliver a service that I paid extra for.
- FNP never proactively informed me about the issue.
I had to discover the problem myself.
- I lost the opportunity to order from another vendor.
- My mother's birthday surprise was completely ruined.
- My money was initially held as store credit instead of being refunded to my original payment method.
Offering a free cake for the next day or extra FNP Cash does not fix the fact that you ruined an important family occasion.
This experience reflects a complete lack of professionalism, communication, and customer care. I will never use FNP again and cannot recommend them to anyone who is relying on them for an important occasion. If you promise fixed-time delivery and charge extra for it, you should honor that commitment—or at the very least, inform your customer immediately instead of waiting for them to discover the problem themselves.
15 July 2026
Unprompted review
Reply from fnp.ae
Dear Jyoti,
We sincerely apologize for the disappointing experience you had. We understand how important your mother's birthday celebration was and regret that we were unable to fulfill the fixed-time delivery as expected. We also apologize for the lack of proactive communication and the inconvenience caused regarding the refund process.
We completely understand your frustration, as you trusted us for an important occasion and the experience did not meet the standards we aim to provide. Your feedback regarding delivery commitments, communication, and refund handling has been noted and will be shared with the relevant teams for improvement.
Please share your order number with us at support@fnp.ae or via WhatsApp at +971 56 311 4488. Our team will review the matter on priority and work towards resolving it as quickly as possible.
Regards,
Team fnp.ae
Stale dry fruits and unreasonable 48-hours complaint policy
I regularly receive gifts from FNP, but this time the experience was unacceptable. A Bateel gift box containing four bottles of dry fruits arrived, and two of them were stale. After consuming them, I experienced stomach upset.
I reported the issue to FNP, only to be told that they accept quality complaints only within 48 hours of delivery. This policy makes no sense for gifts. The recipient often doesn’t even know when the item was delivered, let alone open and consume everything within two days.
If FNP expects customers to finish all edible gifts within 48 hours just to qualify for support, it shows a serious gap in their quality assurance and customer care processes.
Update-1 (15 July 2026): After I posted this review, FNP publicly asked me to provide the order number. However, the order number (4511416) and its screenshot had already been included in my complaint, and FNP had acknowledged it in their earlier email responses before rejecting my complaint based on their 48-hour policy. I have now also provided the expiry date requested. The products remain available for collection and inspection, and I am awaiting the outcome of their quality investigation. I will update this review again based on how the matter is ultimately resolved.
9 July 2026
Unprompted review
Reply from fnp.ae
Dear Raj,
We sincerely apologize for the disappointing experience you had. We are sorry to hear about the quality of the dry fruits and the discomfort this caused. We also understand your concerns regarding the 48-hour complaint policy for edible gift items, especially when the recipient may not open or consume the gift immediately.
Please share the order number with us at support@fnp.ae or via WhatsApp at +971 56 311 4488. Our team will investigate the matter on priority and work towards resolving it as quickly as possible.
Regards,
Team fnp.ae
Excellent service.
10 July 2026
Unprompted review
Reply from fnp.ae
Dear Jojo,
Thank you for your wonderful feedback!
We're delighted to hear that you had an excellent customer service experience. Your kind words are truly appreciated and motivate our team to continue delivering the best possible service.
We truly appreciate your support and look forward to serving you again soon!
Regards,
Team fnp.ae
Excellent customer service
9 July 2026
Unprompted review
Reply from fnp.ae
Dear Manish,
Thank you for your wonderful feedback!
We're delighted to hear that you had an excellent customer service experience. Your kind words are truly appreciated and motivate our team to continue delivering the best possible service.
We truly appreciate your support and look forward to serving you again soon!
Regards,
Team fnp.ae
I am extremely disappointed with my…
I am extremely disappointed with my experience.
I placed my order in good faith, expecting to receive exactly what was promised. Instead, what I received was completely different from my expectations, and the way my complaint was handled made the situation even worse.
As a customer, I expect honesty, transparency, and accountability. Unfortunately, I experienced the opposite. It felt as though my concerns were ignored, and I was left questioning whether the company genuinely values its customers after the sale.
This is not how a reputable business should treat its customers. When people spend their hard-earned money, they deserve to receive what they paid for and to be treated with respect if something goes wrong.
I sincerely hope the company takes responsibility for this issue and resolves it properly. Until then, I cannot recommend this company based on my experience.
I am sharing this review to warn other potential customers to exercise caution and to encourage the company to improve its customer service and business practices...
7 July 2026
Unprompted review
Reply from fnp.ae
Dear Renz,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been to receive an order that did not meet your expectations and to feel that your concerns were not addressed appropriately. We regret that we were unable to provide the level of service and support you deserved.
Please share your order number with us at support@fnp.ae or via WhatsApp at +971 56 311 4488. Our team will investigate the matter on priority and work towards resolving it as quickly as possible.
Regards,
Team fnp.ae
I was very disappointed with my…
I was very disappointed with my experience today. The flowers I initially received were of poor quality. When I requested a replacement, the new bouquet was even worse. I expected much better service and quality from FNP. This experience has been very disappointing, and I hope you will address this issue and provide a proper resolution.
2 July 2026
Unprompted review
Reply from fnp.ae
Dear Aida,
We sincerely apologize for the disappointing experience you had. We understand how upsetting it must have been to receive flowers that did not meet your expectations, and we regret that the replacement bouquet also fell short of the quality you deserved.
Please share your order number with us at support@fnp.ae or via WhatsApp at +971 56 311 4488. Our team will investigate the matter on priority and work towards resolving it as quickly as possible.
Regards,
Team fnp.ae
Worst experience I have ever had
Worst experience I have ever had! I payed for express delivery, wasn’t delivered. Tried to reach out to customer service, they keep declining my call, rescheduled for 2 hours later without notification. Then I tried to cancel order but they keep ignoring me. Will never ever deal with such unprofessional company.
2 July 2026
Unprompted review
Reply from fnp.ae
Dear Maryna,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been to experience a delay despite paying for express delivery, the difficulty in reaching our customer service team, and the inconvenience caused while trying to cancel your order. This is certainly not the experience we strive to provide.
Please share your order number with us at support@fnp.ae or via WhatsApp at +971 56 311 4488. Our team will investigate the matter on priority and work towards resolving it as quickly as possible.
Regards,
Team fnp.ae
Poor quality of materials used
I received a gift hamper for my 6yrs old son. It was a get well soon kit delivery to hospital .The items and toys had stickers that it was purchased from day-to-day .It also had some cookies and biscuits which i was skeptical to use as I doubt they were also procured from after market shops.
Please be mindful regarding the quality of products that are being delivered especially for kids. Taking into consideration the high price being charged for hampers ,your team should not compromise on quality.
24 June 2026
Unprompted review
Reply from fnp.ae
Dear Preethi,
We sincerely apologize for the disappointing experience you had. We understand your concerns regarding the quality of the items included in the gift hamper, especially as it was intended for your young son during his hospital stay. We appreciate you bringing this to our attention, as the quality and safety of our products are extremely important to us.
Please share your order number with us at support@fnp.ae or via WhatsApp at +971 56 311 4488. Our team will investigate the matter on priority and work towards resolving it as quickly as possible.
Regards,
Team fnp.ae
Order 4472774
Order 4472774
Very disappointing experience.
I order on 19 June ok Father’s Day
Today I Fnp agent is called for delivery
Aa I already mentioned, I don’t need any delivery now
How y you guys can cal for delivery
I ordered a cake and paid through Tabby. One payment installment was already deducted from my account, but the cake was never delivered.
Despite multiple follow-ups, I have not received a proper resolution or refund. Charging a customer for an order that was not delivered is completely unacceptable.
I expect an immediate refund and better customer service. I would not recommend this service based on my experience.
19 June 2026
Unprompted review
Reply from fnp.ae
Dear Sushma,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been that your Father's Day order was not delivered and that you were contacted for delivery only after the occasion had passed. We also regret the inconvenience caused regarding the payment deduction and the delay in resolving your refund request. This is certainly not the experience we strive to provide.
Please share your order number with us at support@fnp.ae or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
FNP very unreliable
Extremely disappointed with FNP. Had a birthday gift delivery to the Philippines scheduled for 17th Jun 26. Received messages 3 days in advance saying packing as advertised was not available. Informed them to proceed with whatever can be managed. The gift was not delivered on the 17th. I have been following up since 3 days and neither the gift has been delivered nor has anyone contacted me with regards to the refund. FNP is completely unreliable and unprofessional.
17 June 2026
Unprompted review
Reply from fnp.ae
Dear Olga,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been that your birthday gift was not delivered as scheduled despite your confirmation to proceed with the available packaging. We also regret the lack of timely updates and the delay in addressing your refund concerns. This is certainly not the experience we strive to provide.
Please share your order number with us at support@fnp.ae or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
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