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See what reviewers are saying

Rated 1 out of 5 stars

Tried to order a custom shirt off the site, first they have extremely limited sizes. Unless you are the size of a house (3xl) or a small child you have no options for jerseys. Then they offer a 'disco... See more

Company replied

Rated 5 out of 5 stars

Bought multiple pieces of clothing and gaming hardware. It's all good quality and fairly durable, I'm definitely satisfied and would buy again. Shipping times were pretty long when they were send... See more

Rated 5 out of 5 stars

First time buying from Fnatic and overall happy with the experience and the product. Would recommend the streak65 to others for its build quality. Sound and typing is better than your average Corsai... See more

Company replied

Rated 5 out of 5 stars

I’ve never been disappointed with the quality and efficiency of any products I bought. Even more, I’ve often been positively surprised by testing them once received. The support is really comprehen... See more

Company replied

Company details

  1. Computer Hardware Manufacturer

Written by the company

FNATIC is a global esports performance brand headquartered in London, laser-focused on seeking out, levelling up and amplifying gamers and creators. 17 YEARS LEADING ESPORTS PERFORMANCE.


Contact info

4.1

Great

TrustScore 4 out of 5

159 reviews

5-star
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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice products!

Excellent quality. Im super happy with what i got. Shipping was a bit long but since im a huge Fnatic fan i didnt really care about it.

15 November 2021
Unprompted review
Fnatic logo

Reply from Fnatic

Heya! Sorry to hear about that long shipping 😕 We're hoping you are enjoying your Fnatic merch! Thanks for being a true amazing fan. #ALWAYSFNATIC 🧡🖤

Rated 5 out of 5 stars

Quality is top-tier and there are many…

Quality is top-tier and there are many customization options to choose from.

13 November 2021
Unprompted review
Fnatic logo

Reply from Fnatic

Hey there! Glad to hear you're happy with our custom options on the shop! We're constantly working on improvements, and we appreciate your feedback! Tell us more what you like to see at shop@fnatic.com 😊

Rated 5 out of 5 stars

Great Product, Great Service

Recently purchased a customised worlds jersey. Ordering was handled perfectly, customer service were lovely and quick in dealing with my request to change my order and the delivery was quick! No issues and product was great!

12 November 2021
Unprompted review
Fnatic logo

Reply from Fnatic

That's awesome mate! Thanks for sharing. Feel free to reach out anytime you need to 😎👊

Rated 5 out of 5 stars

peepoGlad

That was my 1st order from official FNC store. Everything went smooth and clearly. High quality

12 November 2021
Unprompted review
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Reply from Fnatic

So happy to hear everything went smooth! 👌

Rated 5 out of 5 stars

Just super fast and amazing Quality…

Just super fast and amazing Quality products! Bought so many things from Shirts to Mice, couldn't be happier with it all.

12 November 2021
Unprompted review
Fnatic logo

Reply from Fnatic

Lovely to hear that you are happy with our products and the quality! 🖤🧡

Rated 5 out of 5 stars

Always Fnatic <3

I love Fnatic and i will buy forever in Fnatic shop. High quality
Always Fnatic <3

12 November 2021
Unprompted review
Fnatic logo

Reply from Fnatic

Thanks for the review and your ongoing support! #alwaysfnatic 🖤🧡

Rated 5 out of 5 stars

Great Company Easy To Deal With

Both orders I made with Fnatic have been great. No issues and I love the products. Would definitely buy from you guys again

11 November 2021
Unprompted review
Fnatic logo

Reply from Fnatic

Thank you for the lovely review, glad to hear that you are happy with Fnatic! 😊

Rated 5 out of 5 stars

The experience was good

The experience was good, the products are good quality and the delivery time is not bad at all (even if it could be better)

11 November 2021
Unprompted review
Fnatic logo

Reply from Fnatic

Happy to hear that you had a good experience with Fnatic! 😊

Rated 5 out of 5 stars

Satisfied.

One of the two items i ordered was exactly what i expected, the other one was not really the quality i expected but in the long run it has been pretty good ! shipping was pretty late, but It might has also been my country's fault. In general i was left satisfied with what i got and i would buy again!

11 November 2021
Unprompted review
Fnatic logo

Reply from Fnatic

Thank you for the review, we'd love to hear more about this, so feel free to contact us at shop@fnatic.com. We are waiting on your email. 😊

Rated 5 out of 5 stars

Good delivery and quality of products

Always good delivery, often fast and when there is a problem with it or a delay, the customer service is always alerted and give us the needed informations.
Even more, I loved the products I bought, good quality, not always mentioned if it sized well or thin, but now I know on which product it could be.

11 November 2021
Unprompted review
Fnatic logo

Reply from Fnatic

Thank you for your lovely feedback Thomas, we are thrilled to hear that your overall satisfaction with Fnatic is great! 🖤🧡

Rated 5 out of 5 stars

Good shop

Arrived very fast, good package, everything was alright, nothing bad

11 November 2021
Unprompted review
Fnatic logo

Reply from Fnatic

Thank you for the great review! 😊

Rated 5 out of 5 stars

Once Fnatic, always Fnatic

When i was home because of corona i wanted to buy something new and this black and orange precious was the first thing that came in my mind so i bought dash, clutch 2 and 2020 jersey, it arrived earlier then i expected so thats really nice, later i won fnatic react and these are my first solid gaming mouse and headset and satisfied is weak word for how i feel with these bad boys and now i dont want any other peripherals then fnatic so last thing which is streak will be 100% on my christmas gift list
(sorry for my far from perfect english)

11 November 2021
Unprompted review
Fnatic logo

Reply from Fnatic

Thanks for the lovely words and your English is great! 😊Thank you for being our supporter and for loving our gear! 🧡🖤

Rated 5 out of 5 stars

Good and Smooth

Everything went fine and smoothly even though it could have been delivered a bit quiker.

11 November 2021
Unprompted review
Fnatic logo

Reply from Fnatic

Thank you for the great review. As you probably know, covid19 pandemic has slowed things down, but we really do try to dispatch and deliver our orders in reasonable times, despite the delays.

Rated 5 out of 5 stars

Another quality purchase

I have ordered Fnatic apparel numerous times and I am ALWAYS happy when I get my merchandise. Quality materials, exceptional workmanship and always as shown on the website. I will order again in the future.

11 November 2021
Unprompted review
Fnatic logo

Reply from Fnatic

Thank you for the lovely feedback, we'll make sure to pass it on to our Apparel team! Hope that you will keep enjoying our products!

Rated 4 out of 5 stars

I love all their goods and the…

I usually love all their goods and the support team has always been kind and helpfull, I would give 4.5 stars but not 5, because this year I bought a hoodie which I'm not totally happy, but will keep because of the print I love. At first I thought he was just not as soft as the once I already own by fnc but then the corners of the pocket (on one side) just ripped open after one wear without even using the pocket as storage. really strange. anyway I hat to get it fixed to even be able to wear it again. unlucky, I hope the next one will be just fine again.

11 November 2021
Unprompted review
Fnatic logo

Reply from Fnatic

Thank you for your review and we are happy to hear that you are satisfied with the support provided! We are sorry to hear about the issue with the hoodie, please send us an email to shop@fnatic.com and we will gladly solve the problem you are experiencing!

Rated 5 out of 5 stars

Brilliant customer support.

Ive had to contact support a few times for small things (me breaking my keycap, or the rubber feet coming off my keyboard) and they've been so helpful and replaced these for me for free. Honestly one of the best support Ive had contact with.

11 November 2021
Unprompted review
Fnatic logo

Reply from Fnatic

Thank you for the lovely words, we rally appreciate it and it helps us to improve and excel in our service!

Rated 4 out of 5 stars

Positive & negative feel

Great experience with customer service, but i feel that prices increased for less design quality…

11 November 2021
Unprompted review
Fnatic logo

Reply from Fnatic

Hey pal 👋 Thanks for sharing your feedback with us. Most of our shop's products' prices are similar to the ones on the market, but we find your opinion very important, and we will pass it on to the relevant team. If we can do anything else for you, please drop us a message anytime, we will be glad to help. 🖤🧡

Rated 5 out of 5 stars

The products got better and better

I use google translate so please don't. wonder. So I bought my first product in 2019 for the World Cup in LoL at the time. It was the current Tshirt, it took half a year from the order to the arrival of the package, yes I think the same as you do now. But since then the FNC shop has always improved! First of all, I was rewarded more than adequately for the long waiting time, and the support always contacted me immediately by email. But good customer service is not enough on its own. I was assured that she would change manufacturers in 2020. So I also ordered the 2020 Season and the 2021 Worlds Triko and I have to say the quality has increased enormously. The shipment went very quickly, within 10 days from England to Germany, but above all the quality of the tshirts has improved. The Worlds Triko 2019 was still of a very poor quality, the seams were poorly processed, the pressure was not optimal and it did not fit well. In stark contrast, however, the new tshirt, the quality is super good, the seams are well made and the tshirt fits perfectly.
So in the end I have to say that my initial disappointment has disappeared due to the enormous increase in the quality of Fnatic's products.

11 November 2021
Unprompted review
Fnatic logo

Reply from Fnatic

Thank you for the lovely feedback, we always try to improve in all areas and we are happy to hear that you have noticed it! We make our products for you, so we truly appreciate your comments and we take them seriously. We did have problems with that years Worlds Collection and thrilled to hear that you have appreciated our efforts to make your experience better. #alwaysfnatic 🖤🧡

Rated 5 out of 5 stars

Customer Service

Customer service is very friendly and helpful. Could not have had a better experience. Products arived promptly, and were of good quality.

11 November 2021
Unprompted review
Fnatic logo

Reply from Fnatic

Thanks for the amazing review, thrilled to hear that you are happy with our Support Team and our products. Comments like this help us excel the service and do better.

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